The engineers were professional, peasant, efficient and helpful. Excellent, fast WiFi- game changing for us in a rural area. And much cheaper than our previous. The communication in advance was ef... See more
Company replied
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Review summary
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Based on these reviews
The two men who installed our fibrus were brilliant front start to finish could not tell where they had to start to dig the garden or path to connect to the house. No mess and very efficient and conne... See more
Company replied
From first contact I was well informed of the process and stages which would be taken. A connection date was given with a time frame which was achieved and in fact improved on. The installation tea... See more
Company replied
Over the moon with the service, after moving in to our new build and 5 months without internet fibrus was the only company that did not mess us about. Very prompt with communication and the engineers... See more
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Company details
Written by the company
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contact info
108 – 113 Dargan Crescent, BT3 9JP, Belfast, United Kingdom
- 02890993230
- fibrus.com
4.4
Excellent
18K reviews
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Quick service from start to finish
Quick service from start to finish. Excellent young man who came out to instal equipment. Kept me informed throughout progress. Everything running as expected
9 April 2026
Seemless installation no issues at all
Seemless installation no issues at all, system works great for what I want and at a reasonable starter price,, from placing order to getting the system really quick well impressed with Fibrus
16 April 2026
Prompt and efficient service…
I had a slight problem with my router and called them. My issue was responded to, promptly and efficiently and in a friendly professional manner. It was so lovely getting speaking to a human to be able to sort my problem out within minutes! Thank you.
17 April 2026
Spoke to a lovely lad called Kevin who…
Spoke to a lovely lad called Kevin who took his time to listen to all the details of an unfortunate misunderstanding about our landline connection. Very courteous, helpful and an absolute asset to the Company, kept his cool and gave practical advice on how the situation could be resolved. Thanks Kevin for your time and patience.
17 April 2026
Easy to understand from Donna the sales…
Easy to understand from Donna the sales lady through to Gary the engineer
16 April 2026
My Broadband installation
Everything was smooth from start phoned,booked and installed in 2 days.Everyone friendly and professional excellent workmanship
16 April 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and was prepared to arrange a package I was happy with
17 April 2026
Great broadband
The installation was very quick and the men did a very neat job and cleared up after themselves,I had a problem the next day connecting to extra eeros and rang fibrus the man I spoke with was really helpful and helped me connect them up over the phone , everything is working great now ,and I have much faster broadband than I did with BT
9 April 2026
I was with fibrus previously and was…
I was with fibrus previously and was disappointed with buffering and a bad connection. So gar my experience since returning is a lot beterr
9 April 2026
Good fast internet.. but things I would like to see.
Good fast internet, the only thing I can really complain about is trying to pay, would be better if there was an app or something along them lines to make it easier to pay or website able to but your address and security questions so makes paying bills simple.. would be 5 star if had app to pay like your phone bill for example.
10 April 2026
Terrible customer service absolutely…
Terrible customer service absolutely horrible. 0 communication. Being lied to constantly about when they will send out someone tonight install our internet messed up our address information.
14 April 2026
Unprompted review
Overall good quality for the money
Overall good quality for the money. The internet speeds are lower that 500 as advertised, which is disappointing and there is times it is quite slow! I warn you not trust sales people though! I was promised I would extra eero if I any problems, I have been in contact with sale person. They have made every excuse under the sun! I would probably sales tactics used 1 out of 5. If they can't guarantee, dont promise! I have been waiting a while for reply, there been nothing!
25 March 2026
Unprompted review
Pleasant and helpful staff member
Pleasant and helpful staff member. Efficient and speedy in dealing with the issue.
17 April 2026
May use AI-assist with repliesRead more
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It was so easy to switch and engineers…broadband
It was so easy to switch and engineers very helpful.
15 April 2026
Reply from Fibrus
Hi Ann,
Thanks so much for the 5-star review 😊
We’re delighted to hear the switch was nice and easy for you, that’s exactly how it should be! It’s also great to know our engineers were so helpful along the way.
We really appreciate you taking the time to share your experience, and if you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Work men were very pleasant and left a…
Work men were very pleasant and left a great tidy job
14 April 2026
Reply from Fibrus
Hi Kathleen,
Thank you for the 5-star review 😊
We’re delighted to hear our team were pleasant to deal with and left everything nice and tidy, that’s exactly the standard we aim for.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass it on to the team.
If you need anything in future, we’re always here to help.
Kind regards,
Customer Experience Team
Excellent Service
Excellent communication, swift install, efficient departure from previous siupplier and tidy polit installers
15 April 2026
Reply from Fibrus
Hi Richard,
Thanks so much for the 5-star review.
We’re really pleased to hear everything went smoothly from start to finish, from clear communication and a swift install, right through to a seamless switch from your previous supplier. It’s also great to know the installers left everything tidy and were polite throughout.
We really appreciate you taking the time to share your feedback, and we’ll make sure it’s passed on to the team. We hope you enjoy your new super fast fibre broadband. 🚀
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
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