Wifinity Reviews 

Utterly awful Wi-Fi, speed test on their website confirmed that I am able to achieve about 120mbps, but once I paid the extortionate price for the subscription I barely got 1-2mbps. Kept cutting out and to cancel the subscription you must call where you wait for 20 minutes and then are met by rude and uninterested staff. I get being happy all the time in customer service is exhausting but atleast sound like you don't want to off yourself, just like how I feel after my experience with this poor excuse of a company.

Very little wait time and resolved my issue quickly. Very polite and efficient customer service!

Instructions for WiFi payment were fine but to use the WiFi you have to change from Parkdean customer to Parkdean WiFi, this was not in the instructions at all. I called the helpline and Gem was brilliant, very helpful and knew what the problem was. She talked me through it and it worked straight away. Gem also said she has already requested that there is a change to the instructions to make it clearer. Thank you Gem very happy with your service response.

Katie was absolutely lovely!

She helped me get my Laptop and Phone connected and her happy to help attitude made me glad I called!

AI can replace alot of things, but it cannot replace Katie!

Thank you Lovely

Dreadful. Overpriced. Never works. Always cuts out intermittently with no easy fix as there is no hub to reset. It's all located in an inaccessible place. Trash service. When ask for a fix they just say it's running fine. When it isn't.

Amazing help from Stephanie G, nice and patient and very helpful, cute voice aswell

Helpful and friendly

I was connected very fast with Andrea’s help

I phoned and spoke to Gemma today, she was extremely professional, she spoke clearly and well, she is very knowledgeable and polite. Gemma resolved my issues quickly and effectively and her friendly, cheerful character really shone through. She is a Gem. Thank you.

Wifinity is very reliable broadband I rarely have problems with connection
I spoke to Gem at Wifinity when I had a short outage with my Internet
She was very friendly helpful&knowlegable
She had my Internet up and running within minutes
I would happily recommend Wifinity to all my family and friends as it’s the best Internet I ever had

Being in the forces, unfortunately you are pretty much forced to use this company.
And after using it for a few years i can honestly say, its not worth the money.
Constantly dropping out, under performs and getting an answer takes ages.
Stay well clear of this company, unless your in the military then you have no choice.
You shouldn't have to contact the company repeatedly because they can't provide the service they claim.

Great customer service, Karima helped me with my problem quickly with no issues.

Karima very quickly dealt with my query, she was very polite and helpful. Thanks Karima

Miranda is great at her work! We called late in the evening yet she was really patient in guiding us to set up our wifi even if there were a lot of glitches in between. Her voice is calming and gave us a lot of assurance. She is outstanding!

I had Katie help me out, I couldn’t work out how to exactly connect my phone to the WiFi but Katie was clear and thorough throughout the call.

Very helpful, resolved issue really quickly, very happy with the service

Karima was really helpful getting us connected. Patient and clear instructions. Thanks.

I had been trying hard to connect myself and getting no where now thanks to James i have managed to get the wifi i needed. Thank you

Quick efficient and friendly when pausing my subscription

Was getting no WiFi at Kessingland Parkdean resort.
Karima was methodical, helpful and had an excellent demeanour.
Really helpful and got us back up and running.
Very knowledgeable.