Today, I was helped a lot by JAMES. I have a new account created/registered with Optify and he patiently guided me through. After completing this, James also got my devices connected to the wi-fi ser... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed to call for help as we use Wifinity in our caravan for the season. We pay for enhanced speed from the standard Park speed and the customer support. Today I was talking with Karima for over... See more
Company replied
For a few days I was unable to access the Internet on my TV, which meant no iplayer or catch-up channels. I contacted your help line, and James was incredibly patient, talking me through the various... See more
Company replied
I had gone through the instructions and could not sign in to anchor wifinity. Karima tooky call and after establishing my problem asked a few questions and set me up from his end. I got a personal n... See more
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Company details
Written by the company
Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
Contact info
Level 5, The Grange 100 High Street, N14 6BN, Southgate, London, United Kingdom
- 02080901290
- support@wifinity.co.uk
- wifinity.co.uk
4.7
Excellent
8K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I spoke to bilal and he was great
I spoke to bilal and he was great. I couldn’t set up an account and he helped me set one up and he was really friendly, I struggle a bit with anxiety and he talked to me about my uni work. Really helped
9 September 2026
Unprompted review
Reply from Wifinity
Hi Keiron, thank you for taking the time to share your experience. Kind regards, Claire, Customer Services Manager
Call centre employees are a pleasure to talk to
Loved my chat with Andrea, she was very helpful.
9 September 2026
Unprompted review
Reply from Wifinity
Hi Galyna, thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
ANDREA was great really good at what…
ANDREA was great really good at what she does and helped sort my problem. Great service.
8 September 2026
Unprompted review
Reply from Wifinity
Alfie, thank you for taking the time to share your experience. Kind regards, Claire, Customer Services Manager
I contacted Wifinity today with a…
I contacted Wifinity today with a problem signing in,,,Gem sorted it within minutes.,,,Great customer service,,,
7 September 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to share your experience. Kind regards, Claire, Customer Services Manager
Karima was such a help.I was struggling…
Karima was such a help.I was struggling for so long but once I contacted their support line she picked up and was so patient and thorough. Fantastic customer service
5 September 2026
Unprompted review
Reply from Wifinity
Hi Alan, thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
James was a great help today
James was a great help today. I'm now back online and my issue was sorted straight away, first class service James.
3 September 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to share your experience. Kind regards, Claire, Customer Services Manager
I’m a customer of Wifinity
I’m a customer of Wifinity . In an independent living complex in Wakefield. My experience of Wifinity internet is shocking.Its slow customer services is not interested in the individual. Lots of elderly people here have trouble with technical issues. 24 hours + for investigation into WiFi not working. They tried remotely with no success. Then it tookove 24 hours to tell us there was no power. The issue was at our end . This is so frustrating with dreadful customer services very un helpful. . Over 24 hours to find a 5 minute fix . 4 th time in 12 months. Shocking avoid avoid is my advice.
2 September 2026
Unprompted review
Reply from Wifinity
Hi Gaz, I am sorry to hear this has been your experience. If you need any assistance with your Wi-Fi please reach out to customer services as we would like to remedy this as fast as possible for you. Kind regards, Claire, Customer Services Manager
I used the service to cancel my…
I used the service to cancel my subscription, James B helped sort me out, it was quick and easy and he was so polite throughout.
Great service.
2 September 2026
Unprompted review
Reply from Wifinity
Hi Jamie, thank you for taking the time to share your experience. Kind regards, Claire, Customer Services Manager
Was great as it is very reliable.Good…
Was great as it is very reliable.Good customer service( Andrea was exceptionally very kind). Would highly recommend
1 September 2026
Unprompted review
Reply from Wifinity
Innocent, thank you for taking the time to share your experience. Kind regards, Claire, Customer Services Manager
Considerably overpriced service
Considerably overpriced service that takes advantage of its monopoly status to eat off military personnel.
Wary that there are cases of reporting to chain of command if streaming services are used.
1 September 2026
Unprompted review
Reply from Wifinity
Hi Thiago, thank you for taking the time to leave this review. Please reach out to the Customer Services team if you are experiencing any issues with your service as we would like to look into this for you. I can assure you streaming service such as Netflix, Amazon etc. have no restrictions. Kind regards, Claire, Customer Services Manager
Miranda was so helpful
Miranda was so helpful in setting up my account, really friendly and efficient in sorting it quickly!
31 August 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
Very professional and on the ball..
Very professional and on the ball... very helpful
31 August 2026
Unprompted review
Reply from Wifinity
Hi Rob, thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
Ben was extremely helpful
Ben was extremely helpful. Professional, polite and understanding. He was really helpful.
29 August 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
I was having trouble connecting to the…
I was having trouble connecting to the WiFi and katie was most helpfull she did everything her end and made it so easy for me to connect to the WiFi thank u so much.x
28 August 2026
Unprompted review
Reply from Wifinity
Hi Karen, thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
Customer service
Amazing customer service from Jamie pin pointed exactly what was wrong and fast service to get my projector working
28 August 2026
Unprompted review
Reply from Wifinity
Hi Lee, thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
I spoke with Katie to access WiFi at…
I spoke with Katie to access WiFi at the caravan site, there is a known fault with the website that is being looked into and provided some alternative solutions. She was very good, helping me to get the access required and waiting to check everything worked before ending the call
28 August 2026
Unprompted review
Reply from Wifinity
Hi Roisin, thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
i spoke to katie on the phone she…
i spoke to katie on the phone she talked me through from start to finish was very very helpful and was very nice 👌
27 August 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave this review, Nathan! Kind regards, Claire, Customer Services Manager
Reply from Wifinity
Hi David, thank you for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
Fantastic help with katie very helpful
22 August 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave this review, Amanda! Kind regards, Claire, Customer Services Manager
Great customer service from James
Great customer service from James. So helpful and supporting in our troubles connecting the Wi-Fi but with his help it was all sorted and successful not going to have a great holiday at Torquay
21 August 2026
Unprompted review
Reply from Wifinity
Hi Joanna, thank you for taking the time to leave this review! Kind regards, Claire, Customer Services Manager
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