.com price increase on my account with 600 domains goes up to 14+/year. I have been with them for over 15 years, and in that time their "discounted" rate has doubled and is more than a consu... See more
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See what reviewers are saying
Automated security update failed and WHMCS tech support resolved the issue with no problems and little delay. Thanks guys!
Some of the staff really care, but it feels like as a company it's just about making money rather than building a great product. I have been trying for years to be able to properly charge correct tax... See more
Some of the best customer support I've experienced to date, on par with Microsoft. Where many other providers continue to fail and can't get it right, John and his team at WHMCS lead by example and ar... See more
Company details
Information provided by various external sources
WHMCS is an All-In-One Billing, Support & Automation solution for online businesses ranging from small start ups, to multi-million dollar companies. First launched back in 2005, WHMCS is now a worldwide leader in online recurring billing & automation, particularly among web hosts, but being used in ever increasing numbers for many other purposes. With a strong focus on customer support, and with development being driven by custom feedback, WHMCS is a secure, extendable and scalable solution, that will enable you to grow and develop your business, while optimising and reducing the costs of billing and supporting clients.
Contact info
United Kingdom
- sales@whmcs.com
- whmcs.com
3.5
Average
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Whmcs
They gave me a working license after going up and down from business to business
25 February 2025
Unprompted review
All fine but the pricing is high
All fine but the pricing is high. Now, we know good things are not free but I would say, they overcharge because they are best in the business :( Otherwise, all fine & first-class
20 February 2025
Unprompted review
I love this app!
I love this app. I run my entire agency invoicing through this and i like the way it automates both domain and hosting renewals.
26 January 2025
Unprompted review
If you are new to hosting and billing automation software, WHMCS support is amazing!
I run multiple Plesk servers and wanted a billing system that worked with the least amount of setup and I didn’t want compromises. I tried a few other systems (upmind, FOSSBilling), and considered other paid solutions but there was always something missing or a strange quirk; one system wouldn’t allow me to backdate a package or void an invoice and remove it completely from the billing system.
After searching Reddit and Plesk’s community and seeing a lot of positive information about WHMCS, I contacted their support to see if my workflow would fit with their software. The pre-sales (and post-sales) support has been amazing and I’ve always received a quick response that is very clear to me (being so very new to this). Sure, their software isn’t the cheapest and they recently had another price increase BUT, after spending weeks fiddling with all the other systems out there, I was able to get WHMCS up and running in hours, and that is worth the extra expense alone!!!
I am still working on tweaking and adjusting things the way I want them to work but with WHMCS, I can do this and there are no compromises!
24 December 2024
Unprompted review
Owned License become bricks
I bought whmcs Owned License because its lifetime, when I invest them they were still "small" potential company", but now they've grown, they no longer value their loyal customerw anymore.
Addition info: my account no login for long time, now my account show nothing about the "Owned license“ I have purchased, neither old/legacy whmcs version nor transaction history! they have removed everything!!
17 December 2024
Unprompted review
Reply from WHMCS
Hi Stephen,
Thanks for taking the time to write your review.
Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license ago plus any subsequent updates purchased thereafter indefinitely, as we have honoured all Support & Update packages to their conclusion. Software maintenance and security updates are provided in line with our published Long Term Support policy: https://docs.whmcs.com/Long_Term_Support
We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service. We're pleased to have had you as a customer from the early days and so have a generous discount available to make the switch.
Please don't hesitate to get in touch with our Customer Service team if we can clarify anything further: https://www.whmcs.com/submit-a-ticket/
From Good to really bad!
From Good to really bad!
We use WHMCS since many years and quite a while ago the price suddenly spiked by 10 times as what we paid prior.
In addition, if you need urgent help when migrating as we did, you wait days for a ticket reply and live chat tells you to move to ticket as it is too "complicated" for them.
Needless to say the pricing for hundreds of dollars and lack of support sucks big time.
But as they have no real competition they will continue to milk businesses until hopefully, someone comes along with a better product to a better price.
We currently considering switching to Wordpress and writing a backend ourselves as this is just more the bad.
11 December 2024
Unprompted review
Reply from WHMCS
Hi there,
Thanks for taking the time to leave your share your experience with our support team. I've reviewed your account and I can see the average response time to your tickets during 2024 has been 1.22 hours, which is within our standard support SLA.
In this particular case, our support team performed initial assessment immediately via live chat and determined that we'd need to access your systems to analyse your database directly, so transferred to a ticket to securely collect access credentials.
I see that in the meantime you were able to restore the table that was initially suggested might be the cause of the problem in live chat, and resolve the issue.
We understand that timely support is important for a business-critical system like WHMCS, and we are pleased to offer a range of support options and SLAs to meet everybody's needs, something our competitors cannot. This includes things like live chat support and enhanced ticket response time SLAs.
Please don't hesitate to get in touch with our Customer Service team if you'd like to discuss how we can customise our support offering to best meet your requirements: https://www.whmcs.com/submit-a-ticket/
It was a great product that came with…
It was a great product that came with good support. I purchased an owned licence to show my dedication and also because It was a good deal having a smaller amount to pay only for suport and updates. This initial funding allowed them to grow and sell themselves to webpros, a sharky bunch caring only for profits, cancelling support for owned license holders, even if this was promised on their website. Now they want clients to pay more if the small hosting company has more clients, but they do not offer any extra services it's the same license, just an arbitrary number above which you have to pay more. Also constant price increases yearly to make sure their profits are up, which people should not pay. There needs to be some rebalancing in this the more clients you have the more the license costs. For what? I recommend other much cheaper alternatives that have a long term support and pricing promise.
6 December 2024
Unprompted review
Reply from WHMCS
Hi Andras,
Thanks for taking the time to leave your comment about the price of the WHMCS software.
We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.
Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license 11 years ago plus any subsequent updates purchased thereafter indefinitely, as we have honoured all Support & Update packages to their conclusion. Software maintenance and security updates are provided in line with our published Long Term Support policy: https://docs.whmcs.com/Long_Term_Support
We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.
Please don't hesitate to get in touch with our Customer Service team if we can clarify anything further: https://www.whmcs.com/submit-a-ticket/
The Best Tech Support Team I Have Worked With In Years
The support team patience in working with me to better understand the Pros and Cons of my decisions or changes I wanted to make is priceless.
The timely replies to my tickets were also a blessing.
Thanks for your past, present an future support.
4 December 2024
Unprompted review
Exorbitant pricing for long-term customers
Since WebPros acquired WHMCS, pricing has skyrocketed by an eye-popping 1000%. As a long-term customer, we're now stuck with a license that's no longer upgradeable.
Here's the math: They charge $1 USD per customer per month. So, if a domain generates $1 USD in earnings, the entire profit is consumed by the license fees. It's unsustainable and feels like a cash grab, especially for those of us who have been loyal customers for years.
28 November 2024
Unprompted review
Reply from WHMCS
Hi Carlos,
We've checked our records but could not locate an account or log of your contacting our support team based on the information in this review. Please do respond via Trustpilot so that we can review your feedback.
We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.
Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license at-least 9 years ago indefinitely, and we have honoured all Support & Update packages to their conclusion. Software maintenance and security updates are provided in line with our published Long Term Support policy: https://docs.whmcs.com/Long_Term_Support
We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.
Please don't hesitate to get in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/
Disappointment as a lifetime license holder
As a lifetime license holder, this company did me dirty now that I can't update. I was happy to pay each year to access the upgrades, now I don't have that option. Keeping secure software is now not an option, so the lifetime license is useless.
23 November 2024
Unprompted review
Reply from WHMCS
Hi there,
We've checked our records but could not locate an account or log of your contacting our support team based on the information in this review. Please do respond via Trustpilot so that we can review your feedback.
We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.
Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license at-least 9 years ago indefinitely, and we have honoured all Support & Update packages to their conclusion. Software maintenance and security updates are provided in line with our published Long Term Support policy: https://docs.whmcs.com/Long_Term_Support
We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.
Please don't hesitate to get in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/
I had the good answer from the first…
I had the good answer from the first reply.
11 October 2024
Unprompted review
Been great for a few years, but the new price increases is not fair.
Been great for a few years, once you get to know the bugs and how the system works, it works well. However the price increases, especially this years going up 20% is too much for small hosting companies such as my self who already run on tight margins.
2 October 2024
Unprompted review
Reply from WHMCS
Hi Thomas,
Thanks for taking the time to write your review.
It's great to hear that WHMCS has been a great billing and automation tool for your business for several years!
The changes we've provided 3 month's advanced notice for are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel into the future.
We are confident that WHMCS is the most feature-rich hosting automation and billing platform available, and that the new price represents unparalleled value for money for businesses of all sizes.
Please don't hesitate to get back in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/
All the agents are incredibly helpful
Throughout the recovery process, all the agents are incredibly helpful and responsive.
14 October 2024
Unprompted review
Not satisfied up to my expectations
8 October 2024
Unprompted review
Reply from WHMCS
Hi Muhammad,
I'm sorry to hear that WHMCS has not satisfied your expectations. We're always looking to improve our product.
We've checked our records but could not locate an account or log of your contacting our support team based on the information in this review. Please do respond via Trustpilot so that we can review your feedback.
Thank you.
Poor support.
I am a new client to WHMCS, but not new in this industry, and i have to say that asking money for extra support ( for priority it`s not a good practice ). At the value of the subscription i think we should get response to our tickets in max 1-2 hours. Other companies, that offers subscription for similar products, have a better response rate, for a lower price, on WHMCS you have to wait with hours. The persons who says they have a good experience with their support, either use the highest tier of subscription or are fake reviews. It`s not the first time when i get response after almost 12-20 hours after i opened the ticket... Terrible support. In my opinion they can offer a better reponse time for the value they ask us to pay, or either reduce the costs of the license, and add support as a paid extra functionality.
10 October 2024
Unprompted review
Reply from WHMCS
Hi Romeo,
Thanks for taking the time to write your review.
We appreciate that support for your businesses billing and automation platform is important. For this reason we offer a range of support options and SLAs to meet the needs of our users. All WHMCS users have access to our 24/7 technical support team via support ticket.
I've taken the liberty of reviewing your ticket with our Technical Support team; our average response time was 2.5 hours.
In your ticket with our Customer Service team, our average response time was 4 hours.
We'd be pleased to discuss these support options available to you in more detail and put together a plan to meet your needs. Please don't hesitate to get in touch with our Customer Service team: https://www.whmcs.com/submit-a-ticket
The quick response time
I am very happy with WHMCS support response time. I just followed the instructions given and the error was fixed in a matter of seconds.
10 October 2024
Unprompted review
Occasionally some bugs bring problems…
Occasionally some bugs bring problems to the normal use of the software, but otherwise everything works fine.
30 September 2024
Unprompted review
Support overall is helpful
Support overall is helpful, they certainly know WHMCS and can provide the related docs and advise in assisting in troubleshooting issues.
30 September 2024
Unprompted review
It was an excelent service
It was an excelent service! The help they gave me and have always given us since 2016 was very clear and timely.
30 September 2024
Unprompted review
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