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Whisky Auctioneer Reviews 

363
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially the wide selection of whiskies available. Many found the process efficient and smooth, appreciating the helpful service, and noted the website is easy to navigate with fast, well-packaged delivery. However, some customers noted significant concerns regarding pricing, finding additional costs like shipping, duties, and buyer fees unexpectedly high and lacking transparency, especially for international lots. A few other people also felt the website was cumbersome to navigate or experienced issues after an overhaul, such as the removal of visual purchase records.

What people talk about most

Product

Users describe positive interactions with product, consistently finding items to be exactly as advertised and... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast delivery,... See more

Website

Consumers express mixed opinions regarding the website's usability and functionality. Many reviewers praise... See more

Price

Customers consistently note ambiguous experiences with price, with many expressing frustration over extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good service, except: - not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their cour... See more

Company replied

Rated 4 out of 5 stars

5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more

Company replied

Rated 5 out of 5 stars

It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was ea... See more

Company replied

Rated 5 out of 5 stars

Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more

Company replied


Company details

  1. Auction House

Written by the company

Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(363)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great Auction, Not So Great Closing Format

Your auctions consistently have the best assortment of Japanese whisky and really interesting bottles. Unfortunately, the way the auction is set up is frustrating. Rather than have lots close at a set time, with last minute bids extending individual lots. The entire auction stays open for 5-6 hours after it’s supposed closing time. It pushes all the bidders to wait until the last minute but with no real understanding of when it will end. I’ve had lots triple in cost during this added time. It would be much more enjoyable if everyone bid lots up during the normal auction time limit, with extra time reserved only for those lots with multiple bidders still contesting it.

7 July 2026
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Reply from Whisky Auctioneer

Hi Josh,

Thank you for your review, we really appreciate taking the time to leave your feedback. Our auction format is designed to give all bidders a fair opportunity, we really value hearing your perspective and will feed it back to our senior management teams. Thanks again for your support.

Megan L

Rated 5 out of 5 stars

Highly recommended

Large selection, very well organised, great to do business with them. Highly recommended.

7 July 2026
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Reply from Whisky Auctioneer

Hi Jon,

Thank you so much for your review, we are over the moon to hear about your experience working with us.

Megan L

Rated 5 out of 5 stars

Was a great service provided,bottles…

Was a great service provided,bottles were collected free of charge,was provided with a accurate estimate of the value of my bottles,received payment 14 days after auction ended

23 June 2026
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Reply from Whisky Auctioneer

Hi John,

Thank you so kindly for your review. We are thrilled to hear about your experience!

Megan L

Rated 5 out of 5 stars

Overall pleased

Overall pleased
Had a few issues with my returns , After speaking with the right person this was quickly resolved
I would most definitely use this service again
Very knowledgeable people and they do all the hard work for you
Thanks for all your efforts

2 July 2026
Unprompted review
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Reply from Whisky Auctioneer

Hi Pete,

Thank you so much for your review. We are always keen to hear about our client's experiences and so glad to hear you were happy with our service.

Megan L

Rated 5 out of 5 stars

Canadian Girlie Here

Purchased a rare bottle for a friend’s birthday.

The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I just wasn’t willing to spend that.

For a small fee, I easily put the bottle into their provided storage, then back into the next auction. The staff worked with me to facilitate the process and it went very smoothly even with the time difference for communications.

Don’t be like me and do your research before you bid!! The shipping and duties can add up quickly!!

Highly recommend to others who are on that side of the world or who don’t mind paying.

Cheers!!

22 June 2026
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Reply from Whisky Auctioneer

Hi there,

Wow, thank you so much for taking the time to leave this review. We are always thrilled to hear about our client's experience and we are so happy to hear about this one.

Megan L

Rated 5 out of 5 stars

perfect service

perfect service, tx very much!

23 June 2026
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Reply from Whisky Auctioneer

Hi Willi,

Thank you for taking the time to leave such a great review. We so appreciate it!

Megan L

Rated 5 out of 5 stars

Safe to use

Safe to use. Excellent service exactly what selling and buying whisky should be about

23 June 2026
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Reply from Whisky Auctioneer

Hi Dorthe,

Thank you so much for leaving such great feedback, were thrilled to hear about your experience.

Megan L

Rated 5 out of 5 stars

Customer care efficient

After a intial issue. They contacted me and solved.
Very satisfied actually because they understand my previous complain.

23 June 2026
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Reply from Whisky Auctioneer

Hi there,

Thank you for your feedback, we appreciate you sharing your experience with us. Our client service team have tried to reach you to regarding the above to provide further information and clarity. We would so appreciate at your earliest convenience to get in touch to discuss further.

Thanks, Megan L

Rated 5 out of 5 stars

Outstanding Service

Although I was sad to have to sell my collection, I am very happy with how the auctions went and really pleased with the great service.

26 May 2026
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Reply from Whisky Auctioneer

Hi there,

Thank you so much for your review, we are so glad to hear about your experience!!
Megan L

Rated 5 out of 5 stars

No other whisky auction platform comes…

No other whisky auction platform comes close to the expert advice, friendly customer service and prompt speedy payment that the superb WA team offers sellers. They are world class!

23 June 2026
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Reply from Whisky Auctioneer

Hi Stephen,

Wow! We are so grateful for this review and such positive feedback. Thank you for taking time to leave such positive comments, we hope to see you at the next auction!

Megan L

Rated 5 out of 5 stars

Prompt responses to my emails

Prompt responses to my emails. Advice on valuation of the bottles was very accurate. Collection of bottles very smooth.
I did find that the website auction bidding was sometimes out of sync with my online account but it was all resolved overnight. Prompt payment of successful auction. My go to auction site.

23 June 2026
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Reply from Whisky Auctioneer

Hi there,

Thank you for your review and positive comments. We so appreciate your feedback and ensure we will pass these comments on to the relevant teams who always look to improve our clients experience.

Thanks, Megan L

Rated 5 out of 5 stars

Efficient Perth Branch

From helpful meeting with George at the Perth Branch through to the speedy payment all went well. I did though find navigating your website cumbersome. Other than that - all well.

1 May 2026
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Reply from Whisky Auctioneer

Hi Malcolm,

Thank you for your review, we so appreciate you taking the time to leave it. We always welcome feedback around our site to continuously improve and develop our clients experience.

Thanks, Megan L

Rated 5 out of 5 stars

Excellent.

23 June 2026
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Reply from Whisky Auctioneer

Hi John,

Thank you for your review!! We so appreciate your feedback.

Megan L

Rated 5 out of 5 stars

First Class Experience

It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was easy and I was informed step by step of what was happening. It really was a first class experience!!

1 June 2026
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Reply from Whisky Auctioneer

Hi Sarah,

Thank you so much for sharing your experience and leaving such a great review!!

Megan L

Rated 5 out of 5 stars

Really easy, achieved a great price

Really easy, achieved a great price and excellent consultation from start to finish on the right way to price my item. Packaging was simple to ship to them and the courier options straightforward. Highly recommended.

26 May 2026
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Reply from Whisky Auctioneer

Hi Paul,

Thank you so much for such a lovely review. We always aim to be as transparent as possible about our procedures and processes from the first interaction with our clients. We are thrilled to hear about your experience! We hope to see you at another auction.

Megan L

Rated 5 out of 5 stars

Whisky Auctioneer A Great Lot All Round

A great site and easy to navigate. It's not hard to narrow down the types of items you are interested in bidding for. Once the auction is over and you have paid for your goods, delivery is fast. Also if you need to communicate with them, you get a reply very quickly.

11 June 2026
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Reply from Whisky Auctioneer

Hi there,

Thank you so kindly for your review. We are over the moon to hear about your experience and really appreciate the time its taken out of your day. We will ensure this feedback goes straight back to our hardworking team here at Whisky Auctioneer.

Megan L

Rated 5 out of 5 stars

Did everything as expected

Did everything as expected, great service.

11 June 2026
Whisky Auctioneer logo

Reply from Whisky Auctioneer

Hi there,

Thank you so much for such positive feedback, we are thrilled to hear about your experience.
Megan L

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