WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wgu has been a great experience as I work full time while completing a degree in Computer Science. Its allowed me to be a married father with 3 kids and complete my course material at my own pace. I'm... See more
Company replied
I love the open format. If I were familiar with the material, I could essentially test out of the course and continue with my degree. In brick-and-mortar schools, I felt stagnant. I'd finish the weekl... See more
Company replied
Being able to make fulfill my dream of obtaining my BA is one of highlights of my adult life. WGU gave me the opportunity to do so, at my own pace and time. Their flexibility with course completio... See more
Company replied
Company details
Written by the company
Here at WGU, we believe that talent is universal—even if opportunity isn't. Higher education is the best way to bridge that gap, but traditional higher ed wasn't built for the realities facing many of today's students. So we created a university focused on expanding access to education around the country. We've innovated with students in mind, giving them the flexibility and freedom they need to succeed in today's workplace.
Contact info
4001 South 700 East Ste 700, 84107, Salt Lake City, United States
- 866.225.5948
- info@wgu.edu
- wgu.edu
3.6
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I liked how everything was organized…
I liked how everything was organized and planned.
1 October 2025
Reply from WGU - Western Governors University
Thanks for sharing your great review and this compliment, Joi! We love to hear it!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html
WGU offers a flexible program
WGU offers a flexible program, unstructured for you as the student to determine your education path and work flow for study and assignment completion. If you are motivated, dedicated, and a self-starter, this is a great university. If you need guided instruction, structure, and set due dates, this is not a good match for you. My program mentor was my greatest support and provided assistance for my education and professionally.
29 September 2025
Unprompted review
Reply from WGU - Western Governors University
We’re so glad that you could take advantage of the flexibility of the program, Melissa! We agree that WGU may not be for everyone, but for students that apply themselves and work hard, you can really see things through and reap the benefits of the work you did! We were so happy to provide you support with your degree!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we look forward to seeing what you do next! https://www.wgu.edu/lp/programs/owls-nest.html
Deceptive marketing practices, mentor sabotage, misconduct
I'm writting this as i'm being sabotaged by mentors, teachers, Title x, Conduct department, and the radical, hate crimes, delusional insanity blocking access to testing, blocking my graduation with the full program complete other then last two assessment tests with no good faith and all the legal proof I've had to turn them into the TEA and the OCR, and Federal Aid to remove the debt they created with their hate crimes and mental disability descrimination, and they love to attack you for freedom of speech and speaking up for what is right- does that remind you of anyone? WGU also pays to market this account . WGU is not trustworthy; they are out of date and have had to pay government fines for criminal activity toward students. I would never suggest this school, as it is not self-paced; it is gate-kept by the mentors who sabotage your success. This is an extremely abusive environment. They have wasted over a year of my life, impacting my well-being, and sneak behind your back because they are not professional and wish harm to their students. You have been warned.
29 September 2025
Unprompted review
Reply from WGU - Western Governors University
Thank you for your review, Farrah. We are always looking for ways to improve the student experience, and appreciate your honesty in how we are doing. We will use this for our continuous improvement.
A great experience
I had 2 mentors during my time and both of them were absolutely fantastic!! They were so helpful and kept me motivated. WGU worked so well for my busy life and has afforded me the career change that I needed for me and my family.
15 July 2025
Unprompted review
Reply from WGU - Western Governors University
We are so glad that your Program Mentors could give you the support you needed while enrolled in our program, Erica! It sounds like you were really able to make great use of your time here, and we were so happy to support you along the way! Students should feel motivated to achieve their goals!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! All the best! https://www.wgu.edu/lp/programs/owls-nest.html
The accommodation for me and my…
The accommodation for me and my daughter. It was just the two of us. The staff made her feel welcomed and a part of the experience. It was a relief for me and I am grateful for their understanding.
27 September 2025
Unprompted review
Reply from WGU - Western Governors University
Thanks for sharing your great review, Josie. We are glad you enjoyed the experience you had here! We were happy to have you!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, can't wait for what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html
Reply from WGU - Western Governors University
Thanks for sharing your great review, Clo. We are so glad to hear you enjoyed it. We are here to celebrate you!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best to you! https://www.wgu.edu/lp/programs/owls-nest.html
Don’t enroll; financial services 0/10
Besides my amazing mentor, I was having to go through a financial aid dependency override this semester. This process takes way to long to start off with and the person handing my case keeps adding time keeping me from proceeding with my education by sending un related actions required documentations from me. And let’s not talk about every time I call financial services they don’t help. And have attitude. Would not recommend this school.
23 September 2025
Unprompted review
Reply from WGU - Western Governors University
We are sorry to hear of your financial aid experience, Pamela. Your feedback is appreciated. If you would like to give us some constructive criticism on what we might be able to improve we would certainly like to hear it, as we are always trying to improve the student experience. We are, however, glad to hear that you had a supportive Program Mentor! We do strive to have a good support system in place for our students. All the best to you. Thank you again for taking the time.
Best
My mentor was the absolute best. WGU has some amazing resources, making it impossible for you to be anything less than successful. I feel WGU cares as a whole and wants to see individuals reach their full potential in their desired field.
7 August 2025
Reply from WGU - Western Governors University
We agree, Michelle! We love to see our students reaching their full potential! We are so happy to hear that you enjoyed your time at WGU. We are also so glad that your Program Mentor could give you the support you needed while enrolled in our program!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html
They charged the wrong tuition in March…
They charged the wrong tuition in March of 2025 and then the correct amount in April 2025. They claimed to have sent the funds back to the government for the first charge they made in error but, since I hadn't received the funds back, I was stuck with two loans for the same term. I finally had to file a lawsuit in mid August 2025 because the school basically wouldn't do anything. For 5 months I waited and tried to play nice with the school but since the funds weren't returned I had to take them to court.
September 5th, 1 week before the hearing I magically got the funds back to my student loan account. EXTREMELY unethical behavior from their financial aid office and a giant pain in the butt! It only took suing them to get my money back.
5 September 2025
Unprompted review
Worst Governors University: Proctors issues with Deaf students
that school is worst for making deaf students to failed on exams. forces I and deaf students to drop out this school. Because their proctors are heavy foreign employees have serious problem with deaf students. Proctors keep block exams for "special needs." I and Deaf students are not special needs. just hearing loss, that all. Western Governors University made me drop out... twice!
22 September 2024
Unprompted review
Reply from WGU - Western Governors University
Thank you so much for taking the time to write this review, Tanner. We are sorry to hear of these concerns. We are always looking to improve the student experience, so we truly appreciate your feedback. I have passed your review along to the proper department.
WGU was a great way to earn my MBA
WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if you can be self-motivated and don't need your hand held throughout your learning process. The only negative I have to say is that the proctoring process on tests is absolutely ridiculous!
18 July 2025
Reply from WGU - Western Governors University
Thank you for sharing your review, Marla! We are so glad you found our Competency-Based Learning model to be helpful. We really want our students to be self-motivated, as this type of work ethic is great to carry with you after your degree! I hope you will be successful!
However, it’s regrettable to hear how you’ve been impacted by the assessment experience. I can assure you that our Assessment Services leaders take this very seriously and are working closely with Meazure Learning every day to get a resolution to the root cause(s). It is expected that service levels meet a high-quality standard of care for all WGU students. This feedback is incredibly important to us as we work through these concerns, and have been forwarded on to our Assessment Services team. We appreciate you letting us know how we are doing.
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html
Having a mentor you were in contact…
Having a mentor you were in contact with helped. I found the professors easy to communicate with, and they were always able to help me with an assignment.
30 July 2025
Reply from WGU - Western Governors University
We are so glad that your Program Mentor and Course Instructors could give you the support you needed while enrolled in our program, Pam! We find this type of help to be essential to what we provide at WGU, to help our students succeed!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're so excited for your next journey! https://www.wgu.edu/lp/programs/owls-nest.html
I completed my Bachelor of Science in Business Managent
I completed my Bachelor of Science in Business Management at WGU in just one year, and it was an amazing experience. The competency-based model let me move at my own pace, which made balancing school, work, and life much easier. The mentors and faculty were supportive every step of the way, and the affordability made earning my degree possible without a huge financial burden. I’m proud to be a WGU graduate and highly recommend it to anyone looking for a flexible and career-focused degree program.
23 July 2025
Reply from WGU - Western Governors University
Thank you for your review, Romylio! We're glad that you could take advantage of the Competency-Based Model and get through classes that you were already knowledgeable about! We agree it is so important for degrees to be affordable, and for us to offer flexible pacing within a term! We were so glad to support you as well, and we're happy that you found a balance. We want our students to succeed. What an incredible story!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html
Just Paying for a Piece of Paper
An alum warned me that at this school, you're just paying for a piece of paper and if you want to actually learn something, attend a different school. He was right. When you ask a question to the instructors or ask them to teach you something, if they don't know the answer, they tell you to Google it. All they know is the script from the online lessons, they have no critical thinking or problem solving skills. Overall, the programs don't prepare you for the real world. I would only recommend this school to someone who already knows everything in the subject area, doesn't need to learn anything new, but just needs that piece of paper showing they have a degree.
24 July 2025
Reply from WGU - Western Governors University
Thank you for sharing your concerns with us, Shane. We are sorry to hear that you don't feel like you learned anything during your time spent inside the program. If you would like to give us some constructive criticism on what we might be able to improve, we would certainly like to hear it, as we are always trying to improve the student experience. Thank you again for this feedback. We really wish you all the best.
WGU course tutors and instructors are…
WGU course tutors and instructors are very professional and helpful. They encouraged me to put more effort and gave me support whenever I needed it
15 July 2025
Reply from WGU - Western Governors University
We are so glad that your Program Mentor and Course Instructors could give you the support you needed while enrolled in our program! We really want this to be a seamless process where possible, and we are happy that this was your experience here!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, so excited for what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html
I truly enjoyed the WGU Boston…
I truly enjoyed the WGU Boston Commencement at TD Garden. The event was exceptionally well organized, with staff and volunteers ready to assist, answer questions, and ensure graduates were fully prepared for their moment. It was a memorable occasion worthy of any graduate, and I would highly recommend attending to anyone who has the opportunity.
23 August 2025
Unprompted review
Reply from WGU - Western Governors University
That's wonderful, Sean! Thanks for sharing your great review about Commencement. You all are incredible and deserve to be celebrated!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! Best to you! https://www.wgu.edu/lp/programs/owls-nest.html
WGU and my Academic Pursuit.
WGU was exceptionally supportive and accommodating. Every aspect of their services and resources was noteworthy. Balancing a full-time job and a myriad of obligations, the support I received, starting with my assigned mentor and continuing with my professors, transformed my academic pursuits into an attainable reality.
10 July 2025
Reply from WGU - Western Governors University
That's so awesome to hear, Edgar! It sounds like WGU ended up being a great fit for your needs! We were so glad to offer the support to you! Degrees should be attainable, and we are so proud of you and your effort!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, can't wait to see what is next for you! https://www.wgu.edu/lp/programs/owls-nest.html
Spring'25 WGU Graduate
As a non-traditional student, WGU made going back to school accessible. I had great support from my instructors and program mentor.
31 July 2025
Reply from WGU - Western Governors University
We are so glad you found support here, Kenny! We do our best to make sure our students find a program that works for them, and provide support to carry you through!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best! https://www.wgu.edu/lp/programs/owls-nest.html
It was an unforgettable experience
It was an unforgettable experience. I wish I had known about WGU before completing my bachelor's degree at another university. The professors were excellent, especially my mentor, Jeff Stevens. He never let me give up and always encouraged me to continue my master's degree. The experience was unique and perfect.
19 May 2025
Unprompted review
Reply from WGU - Western Governors University
Your story is incredible, Johanna, and a true testament to the spirit and tenacity of WGU students! You work so hard, and we are so happy to provide the support! We are so glad your Program Mentor was so consistent with you. It's so important to us to make sure students feel seen, and we do our best to do so! One by one! Thank you for sharing this with us!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! You'll do amazing with what's next, and we can't wait to see it! https://www.wgu.edu/lp/programs/owls-nest.html
10/10
I've completed remote, online degrees from 3 different universities. The traditional campuses are still trying to make virtual learning a shadow of classroom learning. WGU takes the asynchronous learning model and amplifies its strengths, creating a proram that meets the unique needs of adult learners with busy schedules. WGU doesn't waste my time, but helps me demonstrate my exisiting knowledge and expertise in the most efficient way. The faculty are kind, supportive, and accessible. WGU is my first choice for anyone balancing school and work.
4 July 2025
Reply from WGU - Western Governors University
Kelly, this is incredible to hear that you found our learning model to be of worth to you! We really try to embody this here, so that our students can succeed! We also understand flexibility is key, so we are glad this made a difference for you. Thank you for the stellar review! I know we, as WGU staff, were happy to support you!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, all the best with your new journey! https://www.wgu.edu/lp/programs/owls-nest.html
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.