Fahim & Prem from WeVee helped me along the way with my company's car lease. They have been really helpful explaining the process and guiding me through every step, giving that extra special touch tha... See more
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William Hann was excellent and tactfully chased my enquiry which was several months previous, and listened to my needs. He was knowledgeable on the product options (some of which was only just release... See more
Company replied
Great services since day one, thanks a lot Fahim Chowdhury for your dedication and patience dealing with such needy customer(s) and still following after delivery, happy to give really positive fee... See more
Started well - everything great getting the initial deal sorted. Then a big problem as we did the paperwork but WeVee didn't actually order the car. So we went back to square one after a lot of chas... See more
Company details
Written by the company
Our EcoMute electric car salary sacrifice scheme, offers a brilliantly smart way for employees to save on their next electric vehicle. Our innovative approach is not just about making electric cars more accessible for employees; it's about supporting employers in their journey towards corporate decarbonisation, specifically targeting Scope 3 GHG emissions. We understand the importance of climate action and the role that reducing emissions from travel can play in this. By choosing our salary sacrifice scheme, employees can enjoy significant savings on the cost of an electric vehicle, including benefits such as reduced income tax and National Insurance contributions. It's a win-win: staff get to drive away in their dream electric car for less, and businesses can take a giant leap forward in their sustainability goals. Our commitment goes beyond just offering savings. We're dedicated to providing exceptional support throughout the entire process, from choosing the right electric vehicle to seamless delivery and aftercare. By partnering with us, you're not just making a smart financial decision; you're joining a movement towards a cleaner, greener future. Join us in driving change, one commute at a time.
Contact info
One Lyric Square, W6 0NB, London, United Kingdom
- 020 8012 8190
- hello@WeVee.uk
- wevee.uk
4.4
Excellent
567 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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WeVee Review
Our account manager was amazing! Great service, understood what we were looking for. Kept it simple and easy to understand the scheme.
Slight issue with the communication on vehicle delivery with the manufacturer and WeVee.
31 May 2023
Reply from WeVee
Thank you so much for taking the time to leave us this positive review! We're thrilled to hear that your account manager was able to provide you with the level of service we strive for, making the scheme easy to understand. We apologise for any confusion regarding the vehicle delivery communication with the manufacturer and WeVee.
We have recently updated our processes to ensure better communication; your feedback has really helped us with this, thanks.
And thanks again for choosing us for your electric car salary sacrifice needs!
Best regards,
The WeVee team ⚡
Good communication through out the…
Good communication through out the process, and met my expectations. Would recommend
30 August 2023
Reply from WeVee
Thank you for your positive feedback! We're thrilled to hear that our communication met your expectations and that you'd recommend our electric car salary sacrifice scheme. Your endorsement means the world to us. Looking forward to continuing to serve you with excellence.
Cheers!
Best regards,
The WeVee team ⚡
Everything was clear
Everything was clear, simple and smooth. Great communication. Very very good
3 July 2023
Less than 1 star!
Less than 1 star!
You could have handled the lease changeover better - if at all
20 June 2023
Fantastic experience
Fantastic experience, everyone was really friendly. Car was delivered within 2 weeks and the communication was great! Very happy
29 May 2023
I was kept informed all the way through…
I was kept informed all the way through the process. Love my new car :-)
24 May 2023
Unprompted review
AVOID THIS COMPANY
This company is appalling and should be avoided. I have a tesla through the salary sacrifice scheme and organising the car was a terrible experience with no contact and calls not being returned. Since then i have had an accident and the problems have got worse, wever failed to name me as the drivier and i am unable to access any details from the repair garage about my car - i have phoned wevee on numerous occasions to rectify this and i am always unable to talk to anyone who can help and none of my calls are ever returned. THIS COMPANY IS NOT PROFESSIONAL AND TERRIBLE TO WORK WOTH - definitely avoid!
23 May 2023
Unprompted review
Straightforward, good price, and got the car (eventually)
Getting a lease for a new car was straightforward with WeVee - and at a great price.
The manufacturer, though, had considerable delays in delivering the vehicle (20 months, I think), and the dealer didn't deliver on the day they said. Neither is WeVee's fault.
10 May 2023
Unprompted review
No customer service
Very poor experience with this company. Use it for our company salary sacrifice scheme. Every time you ask for a quote from them it's a wildly different number, with no obvious logic or justification behind the changes in costs.
Their delivery team makes no effort to chase dealer for updates, you have to prompt them for progress, and the outcome is always another month's delay with no justification.
Have escalated my issues to a very high level in the company and not got any response, I feel this company has zero commitment to customer service.
17 April 2023
Unprompted review
Reply from WeVee
Dear Caedmon,
We are terribly sorry to hear about your experience with our company, and we appreciate you bringing this to our attention. Please accept our sincere apologies for the inconvenience and frustration you have experienced.
We understand that the delay in the delivery of your new car has caused you a great deal of frustration, and we would like to assure you that we are doing everything in our power to expedite the process. We have been in contact with the supplying dealer and are doing our best to chase them for regular updates on your order.
We also apologise for the inconsistencies in the cost quotes you have received. We have identified the issue and taken steps to ensure that our quoting process is more transparent and consistent moving forward.
Once again, we apologize for the inconvenience caused and appreciate your patience as we work to resolve these issues. Please don't hesitate to reach out to us if you have any further concerns.
Yours sincerely,
The WeVee Team ⚡
Great service.
Great experience on costing and savings under salary sacrifice and guidance on make and models and also what was in stock and wait times. Whole process took about 6 weeks from agreed pricing to delivery. Stone was helpful throughout the process even chasing updates for me when others where off.
31 January 2023
Reply from WeVee
Dear Alex V,
Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a great experience with us and that Stone was able to chase down updates for you faster than Usain Bolt chasing an Olympic gold medal.
We hope you enjoy zipping around in your new Nissan Ariya, knowing that you're not only saving money but also doing your bit for the environment. It's like killing two birds with one electric car!
Thanks again for choosing WeVee, and we look forward to helping you again in the future.
Best regards,
The WeVee team ⚡
Excellent support received.
30 March 2023
Reply from WeVee
Brilliant, Alex!
We're glad to hear you've joined the 'Tesla Tribe' and are enjoying your sleek new ride. Just remember to wave to your fellow electric car drivers on the road - it's a secret EV club rule that we all follow (or at least pretend to). Keep calm and drive electric!
Best regards,
The WeVee team ⚡
5* Service
5* Service
Stone worked really hard to find a vehicle that fitted my needs, price range, and required availability. He was patient in reply to many questions being asked, and pro active in finding options for me. I could not have asked for more.
Thank you
27 March 2023
Reply from WeVee
Dear Dean,
Thank you for taking the time to leave us a glowing 5-star review. We're thrilled to hear that Stone's hard work and patience paid off in finding the perfect electric vehicle to fit your needs and budget.
As they say, "no Stone left unturned" when it comes to our WeVee account managers! We're glad that Stone's proactivity and responsiveness made your experience with us a positive one.
Enjoy your new MG4 electric car and don't hesitate to reach out if you have any questions or need further assistance. We're always here to help.
Cheers!
The WeVee Team ⚡
Great service, very happy
Great service from WeVee and in particular from Knowledge Lesetla, who persisted in his enquiries until he found the right car! He explained the salary sacrifice scheme in detail, kept in touch with me throughout, explored every avenue for alternatives and most importantly, located the car I was looking for! The car was delivered earlier this week. Very happy with the experience.
24 March 2023
Unprompted review
Reply from WeVee
Thank you so much, Tom, for your kind words! We're delighted to hear that Knowledge has helped you find your dream electric car. We knew he was persistent, but we had no idea he was a true Sherlock Holmes when it comes to car hunting! We hope you enjoy driving your new Audi e-tron and look forward to seeing you cruising around with a big smile on your face! Keep calm and drive electric!
The WeVee Team ⚡
I wouldnt recommend WeVee
I wouldnt recommend WeVee. They can't tell their a from their elbow. Poor communication, can never speak to anyone.
6 March 2023
Unprompted review
Reply from WeVee
Dear Ryan,
We're sorry to hear that you're not happy with your WeVee experience. We can assure you that our team members always know the location of their body parts, but we'll admit that our communication skills could use some improvement.
We know that trying to get through to our customer service team can sometimes feel like trying to get a ticket for Glastonbury - a bit of a struggle! But we promise we're working hard to change that.
In the meantime, we hope you're enjoying cruising around in your Tesla Model Y. Just think of it as a little slice of California sunshine on those rainy British days.
Thanks for your feedback, and we hope to do better in the future.
Best regards,
The WeVee Team ⚡
It was a wonderful experience dealing…
It was a wonderful experience dealing with WeVee. I ordered the car and it was promised to be delivered in 2-3 weeks and to my surprise it was delivered in 2 days at my doorstep. The speed was phenomenal and specifically the person dealing with my case 'Stone Burton' dealt with everything very professionally. truly a 5 start service.
24 February 2023
Unprompted review
Reply from WeVee
Well, well, well! Stone, you speedy devil! You've got Prateek feeling like he's living in a futuristic utopia where EVs are delivered to your doorstep at lightning speed! If you keep this up, you'll have everyone thinking that you're the Flash in a WeVee polo shirt! All jokes aside, it's great to hear that you provided a truly 5-star service, and we're thrilled that Prateek is happy with his new Kia Niro EV. Happy driving, Prateek.
Best regards,
The WeVee Team ⚡
Can't Fault the Service
I ordered a Vauxhall Mokka E through a scheme via my employer, and I can't fault WeVee's service. Initially conversations put pickup around 6 months out due to manufacturing delays with Vauxhall, but Stone at WeVee went out of his way to source me a car and a little over 5 weeks later, I'm in receipt of a fantastic new vehicle and an outstanding price. Big thanks to both Stone and Alex for getting my order over the line - I can't recommend them enough. Looking at other reviews I can see complaints about delays, but when the entire automotive industry is still on the back foot as a result of supply chain issues, this is no fault of WeVee. I highly recommend WeVee thanks to their transparency, open communications and commitment to customer satisfaction.
2 March 2023
Unprompted review
Reply from WeVee
Thank you for the glowing review, Dan!
We're thrilled to hear that you're enjoying your new Vauxhall Mokka-e and that Stone went above and beyond to get you on the road in record time.
It sounds like Stone truly pulled a rabbit out of a hat to get you your car so quickly. We like to think of him as our very own David Copperfield, except instead of making things disappear, he magically makes electric cars appear!
We're glad to hear that you appreciated our transparent and open communication throughout the process. We believe that honesty is the best policy, just like how tea is the best beverage, and queuing is a national pastime.
Thank you again for choosing WeVee, and happy electric driving!
Best regards,
The WeVee Team ⚡
Good team to support you with your…
Good team to support you with your electric vehicle selection. They need a lot of improvement in customer satisfaction and keeping customers informed.
8 February 2023
Unprompted review
Reply from WeVee
Dear Lalit,
We're thrilled to hear that you're enjoying your new Nissan Ariya and are grateful for your feedback. We appreciate your four-star review, but we want to assure you that our goal is to always aim for five stars! We're sorry to hear that you felt we could improve in customer satisfaction and communication. Stone, your account manager, is one of our best and brightest, and we're sure he'll be crushed to hear that you weren't completely satisfied with his service.
But don't worry, we won't let it go to his head. We've already put him through an intensive training program to improve his "customer charm" and "communication kung-fu." We're sure that next time you come to us for your electric vehicle needs, you'll notice the difference.
Thank you again for your feedback, Lalit. We're committed to providing the best customer service in the industry, and your comments will help us achieve that goal.
Best regards,
The WeVee Team ⚡
Excellent service and great communicators
WeVee were very responsive and clear with communication, searching for the best deal and keeping me informed. My account excutive, Kerry, was particularly helpful and able to accelerate my delivery time by finding a cancelled order reducing my wait time by half.
17 February 2023
Unprompted review
Reply from WeVee
Well, blimey, Mr PJM! It sounds like you got the full Monty with your new electric car from WeVee! And Kerry, your account executive, was able to keep things tickety-boo by finding a cancelled order to get your car delivered faster than a cup of tea. That's bloomin' brilliant service, isn't it?
It's smashing to hear that WeVee provided excellent service and clear communication. We're chuffed to bits that Kerry was able to help you out and get your new electric car on the road quicker than you could say "Bob's your uncle." Thanks for taking the time to share your experience with us, and we hope you have a jolly good time cruising around in your new wheels!
Best regards,
The WeVee Team ⚡
Poor communication
Poor communication. Date of delivery moved twice. Only using as scheme through work but would never use again or recommend.
9 February 2023
Reply from WeVee
Dear Chris,
We're sorry to hear that you're not pleased with the communication regarding the delivery of your new Peugeot e-208. We understand that waiting can be frustrating, especially when you're excited to start driving your new electric vehicle.
We hope that despite the initial hiccups, you're now enjoying your new ride. And if not, well, at least you're doing your part to reduce your carbon footprint – that's something to feel good about, right?
Thanks for choosing WeVee, Chris. We appreciate your feedback, and we'll strive to do better next time.
Best regards,
The WeVee Team ⚡
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