J’ai commandé le air jordan retro 4 navy blue comme cadeau d’anniversaire et les chaussures sont vraiment belles et authentique ! They arrived within 48h as expected, the transaction went smoothly, an... See more
Company replied
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J’ai pu avoir les baskets Adidas campus 00S introuvables chez Adidas mais malheureusement beaucoup plus chère mais ma petite fille les a eu pour Noël, c’est ce qui compte. Donc tout a été parfait
Company replied
I ordered a Denim Tears Hoodie tears hoodie for my son €219. Came without tags, no invoice, no packaging of Wethenew or seal indicating its was checked by the Team for authenticity. Upon reac... See more
As an avid sneaker collector, I tried nearly every existence reseller website. Each time I have to venture a new one, there is still the recurring and lingering fear of something not being quite al... See more
Company replied
Company details
Written by the company
Wethenew permet à tous les amateurs, passionnés et curieux de sneakers et streetwear d'acheter facilement leurs produits préférés. Que vous recherchiez un produit en édition limité, la paire la plus tendance du moment où la parfaite pièce streetwear, vous êtes au bon endroit. - Produits authentifiés par nos experts. - Livraison offerte dès 200 € d'achat. - Paiement en 2,3 ou 4 fois. - Service client dédié et disponible.
Contact info
4.1
Great
28K reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They dont pay me since 28/01, be careful
I am writing this review so that all of you who are thinking of selling on this platform stop doing so... since January 28 I have not been paid for a sale that appears as completed on the wtn app since few days, I do not receive the money after the deadline, I write emails and all the time they are cheap excuses and take a long time to respond. It is not the first time they do it to me, but this time it is different, this company is starting to do strange things and I don't trust them. Seeing the situation I will have no choice but to take legal action against them so that they pay me what they owe me... control your money ✌️
2 March 2024
Unprompted review
Reply from Wethenew
Hello Pablo,
I am really sorry about that.
It seems that the IBAN you provided was wrong. We asked the team in charge to do it again manually so it takes a little longer but it will be done as soon as possible.
Regards,
Rapide conforme super
27 February 2024
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous sommes ravis que la commande vous plaise !
À très vite !
Iam wondering how cool it is.
Hi, I have ordered 2 paar of Nike AF1 Special Edition. I ve got it in a few days. Thx for your quick coorperation!
Thanks for your speedy return messages and for your completely Proceedings
Best regards
Viktor G.
27 February 2024
Reply from Wethenew
Hello Viktor,
I am really sorry about the wait. The second pair has been delivered in another parcel.
We hope it fits you well and remain at your disposal for any questions.
Regards,
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Reply from Wethenew
Hello Alexis,
Je suis sincèrement navrée de vous lire.
Je constate cependant que votre paire a été achetée en boutique, vous pouvez donc la retourner en magasin sans problème.
Nous n'avons enregistré aucune demande de retour de votre part mais n'hésitez pas à contacter notre service support.
Bien à vous,
Waiting over 1 month for payout.
Waiting over 1 month for payout.
#ruyrqHN
7 February 2024
Unprompted review
Reply from Wethenew
Hello,
We are very sorry about the wait.
The payment take 30 business days to be done and our support is available if you need.
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Reply from Wethenew
Hello Nakisa,
We are sorry to read you.
Could you send pictures of what is causing you a problem to our support?
Don't worry, we will find a solution together!
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
The service was good and reliable
The service was good and reliable. They found the shoes really fast and delivery was quick and on time. The product came with certification for authenticity and in excellent condition. The only issue was the price as it was much higher than the original price but you pay for what you want. I definitely recommend the service of Wethenew website and I will be back for sure.
19 January 2024
Reply from Wethenew
Hello,
Thank you very much for your trust and your patience.
We are pleased to hear that the shoes fit perfectly.
Have a great day !
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous nous réjouissons que la commande vous satisfasse et que votre expérience ait été agréable !
Nous continuerons à faire notre maximum pour vous apporter entière satisfaction.
À très vite !
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Super site,basket 100% authentique je…
Super site,basket 100% authentique je recommande +++
26 December 2023
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous nous réjouissons que la commande vous satisfasse et que votre expérience ait été agréable !
Nous continuerons à faire notre maximum pour vous apporter entière satisfaction.
À très vite !
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Delivery well respected of 3 days
Delivery well respected of 3 days. Sneakers great although the box was opened. Maybe a security check?
14 January 2024
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous sommes ravis que la commande vous plaise !
À très vite !
I never got my order
8 January 2024
Reply from Wethenew
Hello Alice,
I am really sorry to read that. I can see you never contacted us and the parcel has been delivered successfully.
I hope the shoes fit you well and wish you a great day!
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
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