J’ai commandé le air jordan retro 4 navy blue comme cadeau d’anniversaire et les chaussures sont vraiment belles et authentique ! They arrived within 48h as expected, the transaction went smoothly, an... See more
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J’ai pu avoir les baskets Adidas campus 00S introuvables chez Adidas mais malheureusement beaucoup plus chère mais ma petite fille les a eu pour Noël, c’est ce qui compte. Donc tout a été parfait
Company replied
I ordered a Denim Tears Hoodie tears hoodie for my son €219. Came without tags, no invoice, no packaging of Wethenew or seal indicating its was checked by the Team for authenticity. Upon reac... See more
As an avid sneaker collector, I tried nearly every existence reseller website. Each time I have to venture a new one, there is still the recurring and lingering fear of something not being quite al... See more
Company replied
Company details
Written by the company
Wethenew permet à tous les amateurs, passionnés et curieux de sneakers et streetwear d'acheter facilement leurs produits préférés. Que vous recherchiez un produit en édition limité, la paire la plus tendance du moment où la parfaite pièce streetwear, vous êtes au bon endroit. - Produits authentifiés par nos experts. - Livraison offerte dès 200 € d'achat. - Paiement en 2,3 ou 4 fois. - Service client dédié et disponible.
Contact info
4.1
Great
28K reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wethenew
Hello,
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Ridicolo!
ORDER #1119073
I bought a pair of Adidas Samba a month ago. It seems ridiculous to me that I haven't received the product yet. I have only received emails every Monday telling me:
HELLO,
Great news! We have just found your product.
It will soon be on its way to our facility. Once received and checked, it will be shipped to you swiftly.
We'll keep you updated for the next steps!
I ask for actual updates on my order.
Thank you
23 April 2024
Unprompted review
Reply from Wethenew
Hello Claudia,
We are really sorry about the wait. We are doing our best to reduce the wait and are keeping you updated about each new step of the order.
The item will arrive in the next few days and our team is available for any questions.
Regards,
Great product
Great product, delivered with no problems except the 48 hours... I understand the deliver chain however is an extra payed for that guarantee.
Nevertheless the sneakers are awesome, the site is great to find those particular/special sneakers.
I will definitely be back.
22 April 2024
Reply from Wethenew
Thank you very much for this positive feedback! We are delighted to hear that your order arrived quickly and that you are satisfied with our service. Your satisfaction is our priority, so please don't hesitate to contact us if you need anything. Thanks again and see you soon!
Reply from Wethenew
Hello Katerina,
Merci pour votre retour et votre confiance.
Belle journée !
perfect as usual
18 April 2024
Reply from Wethenew
Hello Valerie,
Thank you very much for your trust and your patience.
We are pleased to hear that the shoes fit perfectly.
Have a great day !
Nickel 👌👍 Paire de baskets reçues…
Nickel 👌👍 Paire de baskets reçues rapidement, colis impeccable.
15 April 2024
Reply from Wethenew
Hello Michaelle,
Merci d'avoir pris le temps de nous noter.
Nous sommes ravis que la commande vous plaise !
À très vite !
SOLD SHOES GET STOLEN AND WITHOUT REFUND
Besides the previous trouble with another stolen pair (I wrote my experience here),
I tried again as they did a very good offer on a product I had and, not surprisingly, things turned out the same.
I contacted them first, as the item was shipped on same day o f the sale (April 3rd) and delivered on Friday (April 5th) but the status on WTN site was still on "waiting fo reception". I knew already what was gonna happen.
At first, yesterday (monday 9th) they claimed not to have received anything, despite me showing them that item was delivered but status on the site was not updated (how strange). Then, after their not so accurate investigations, they come up telling me that the didn't receive the wrong item (without informing me for days, of course)
I am publishing everything now, so that everyone can be aware of their way of doing business and be careful about it.
I want to underline that, in the last 8 months dealing with WTN,I lost about 2k euros in sales, 4 pairs of shoes and only got a refund for 250 euros ONCE.
Also, my packages get stolen only with them and only in the same fashion, so it is not a matter of UPS, drop off point or whatsoever, it is something endemic in their business
9 April 2024
Unprompted review
Reply from Wethenew
Hello Alessandro,
We are very sorry about this. We received your parcel, but the content was not what you was supposed to send us. It seems that it is the second time it happens.
As it is very unexpected, we are doing an investigation with the transport compagny to know more about the situation.
Thank you for your patience.
Regards,
Good day
Good day. It was not 2 business days but 4, even though I understand the chain of the delivery matters, however the product is great. Thanks.
3 April 2024
Reply from Wethenew
Hello Darija,
Thank you for your order and for your trust.
See you soon on Wethenew
Reply from Wethenew
Hello Sevan,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Reply from Wethenew
Hell,
We truly appreciate your patience.
I want to reassure you that your payment is in the process and will be processed within the next 20 working days after the validation of the item.
I understand how important timely payments are, and I apologize sincerely for any inconvenience caused by the slight delay.
I also want to highlight that our terms state a maximum period of 30 days for payment, but we are working diligently to expedite the process for you.
If you have any further concerns or questions, feel free to reach out.
Your satisfaction is our priority.
Wishing you a wonderful day!
very good service and product
24 March 2024
Reply from Wethenew
Hello Jamie,
Thank you very much for your trust and your patience.
We are pleased to hear that the shoes fit perfectly.
Have a great day !
Woww Really cool shoes 😍
25 March 2024
Unprompted review
Reply from Wethenew
Hello Mc Canoy,
Thank you for your order and for your trust.
See you soon on Wethenew
Very satisfied of my order
23 March 2024
Reply from Wethenew
Hello Arnaud,
Thank you for your order and for your trust.
See you soon on Wethenew
Service efficace
Service efficace, mais l’authentification prend un peut plus de temps. Produit conforme à la photo ( même plus ).
20 March 2024
Reply from Wethenew
Hello Saanti,
Merci pour votre retour et votre confiance.
Belle journée !
Very fast and super delivery
18 March 2024
Reply from Wethenew
Hello Roberto,
Thank you very much for your trust and your patience.
We are pleased to hear that the shoes fit perfectly.
Have a great day !
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Super !!!!!!!!!!
13 March 2024
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous sommes ravis que la commande vous plaise !
À très vite !
Reply from Wethenew
Hello Kiril,
I am very sorry to read that.
I can see your order has been delivered successfully.
Do not hesitate to contact us if needed.
Regards,
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