Progressive benefits - Great range of practioners who can be selected - good processes - quick to pay - lovely lovely staff! I am an advocate!! Well done Westfield Health
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc. Very trust... See more
claiming was easy on the westfield form,straight to the point and no long medical terms that you can,t understand.The claim was paid out within a week straight into my bank account,
Westfield is wonderful, always prompt, lets me know the money has gone into the bank, it's very clear what I have left which helps me decide for instance on which glasses to buy. I've been with them... See more
Company replied
Company details
Information provided by various external sources
Award winning health insurance and wellbeing solutions for yourself, your family or your business.
Contact info
Charter Row, S1 3FZ, Sheffield, United Kingdom
- westfieldhealth.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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The claim on line was processed quickly…
The claim on line was processed quickly and I freceived the payment within a few days.
19 August 2026
Unprompted review
Very good easy to make my claim
Very good easy to make my claim
Very quick to process and pay claim into my account
THANK YOU
10/10👍✅
2 August 2026
Unprompted review
Reply from Westfield Health
Hello George
Thank you for the 10/10 it is much appreciated
Best wishes
The Westfield Team
System is easy to use and can have…
System is easy to use and can have treatment or investigations knowing that some help financially is coming back.
5 August 2026
Unprompted review
Good service and value
Good service, good value, quick and easy to use. excellent !
21 August 2026
Unprompted review
What a joke
What a joke
Well, I had to go for an operation. It was a day off but my recovery was three months. I’m nearly up to my three months now and I thought I’ll try and get a little bit of money back. Why not? So I did and my result for being off for three months after surgery they offered me £20 so if I was you I wouldn’t bother with these people. £20 is a kick in the teeth when you only earn 120 a week, which which sucks when you’ve got thousands of pounds coming out every month so yeah they didn’t help me thanks a lot for nothing. I will certainly let the people know with the company that I work for to make sure if they have anything like I did to not bother claiming to make themselves looking idiot to be fair cheers
28 August 2026
Unprompted review
Reply from Westfield Health
Hello Adrian
I’m really sorry to hear about your experience and the disappointment you've felt following the payment of your claim.
I understand that after being off work for three months following surgery, the amount that was reimbursed did not feel reflective of your circumstances. Claim payments are calculated according to the policy terms and conditions, but I do appreciate that this outcome has been frustrating for you.
We hope that you're recovering well and we’d be happy to discuss your claim and plan with you if you’d like to call our Customer Helpline.
Best wishes
Julie
…OPTICAL CLAIM
An efficient and user-friendly experience, based on a straightforward website.
19 August 2026
Unprompted review
Excellent seamless process for making…
Excellent seamless process for making claims. Totally removed unnecessary steps
25 August 2026
Unprompted review
Refusing to pay physio even though it…
Refusing to pay physio even though it was at St.Hughs Hospital by the same physician as all 3 times, turned into a nightmare unfortunately, had to make 8 emails/ phone calls, tried the app loads of times, decided not to do any more sessions as stressful to get money back, got refunded in the end but a nightmare & took 2 weeks to sort out
11 August 2026
Unprompted review
Reply from Westfield Health
Hello Brian
Thanks for your feedback and I'm so sorry to hear that making your claim has been a frustrating and time consuming experience.
It's difficult for me to comment fully without knowing the full details of the claim but I certainly hope that our Customer Care Team were able to help you resolve this.
Best wishes
Julie
Great App that’s easy to use
Great App that’s easy to use whether you’re looking to make a claim, look up allowances or the remainder you have to spend should you need it. It’s very informative and simple to navigate. Communication and payment is also very speedy and keeps you up to date with the progress of claims etc
20 August 2026
Unprompted review
Its Customer service is great
27 August 2026
Unprompted review
Claim for optical.
Really friendly staff telephoned to check my allowance. Really helpful and pleasant.
Completed my form on line and monies in the bank exttemley quickly. Overall excellent service.
14 August 2026
Unprompted review
Easy to use website
Westfield's site is really easy to claim and they pay direct to my bank account within a few days. excellent service and helpful advisors for Chiropractic treatment and chiropody. However there is a strange policy with dentures and dental claims ...... you cannot claim for part dentures on dentures and have to claim on detal and if you actually pay before the benefit date even though the treatment doesn't complete until well after the benefit date the claim isn't valid..... so don't pay in advance if possible! Other than that very happy.
12 August 2026
Unprompted review
Making a claim with Westfield health is…
Making a claim with Westfield health is easy to fill in the online form. Your claim payment usually in your bank within 4 days.
18 August 2026
Unprompted review
Prompt claim settlement and easy claim…
Prompt claim settlement and easy claim process.
Been member for over 50 years . Speaks volumes.
27 August 2026
Unprompted review
It’s easy with the Westfield app
It’s easy with the Westfield app. Five minutes to enter the claim details, a very straightforward app to use. Wait a couple of days and there’s the payment in your bank account. Definitely five stars.
21 August 2026
Unprompted review
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