Westfield Health is an excellent scheme to enable one to get help, guidance and financial support towards the high cost of health at a minimum monthly cost. With an easy, in understandable English, m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Progressive benefits - Great range of practioners who can be selected - good processes - quick to pay - lovely lovely staff! I am an advocate!! Well done Westfield Health
Company replied
Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc. Very trust... See more
After a painless visit to the dentist, a simple and painless claim process led to the money i’d paid out being reimbursed and back in my account in a matter of days. A system that works!
Company details
Information provided by various external sources
Award winning health insurance and wellbeing solutions for yourself, your family or your business.
Contact info
Charter Row, S1 3FZ, Sheffield, United Kingdom
- westfieldhealth.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with quick response…
Excellent service with quick response to claims
25 September 2026
Unprompted review
Customer contact center were very…
Customer contact center were very approachable. They listened and understood my queries and whilst they couldn't answer all of my questions they did seek internal clarification to provide answers.
28 September 2026
Unprompted review
Excellent service and after over 40…
Excellent service and after over 40 years of being a member always would recommend them.
27 September 2026
Unprompted review
Very good excellent highly recommend
15 September 2026
Unprompted review
So quick and easy!
Claims are dealt with quickly and professionally. The claims site is really easy to navigate too.
25 September 2026
Unprompted review
A very quick
A very quick, simple process to submit a claim together with prompt payment. I can’t fault the process.
22 September 2026
Unprompted review
The whole experience of dealing with…
The whole experience of dealing with the Westfield staff was first rate and dealt with care and professionalism
1 October 2026
Unprompted review
Always helpful and knowledgable staff
Always helpful and knowledgable staff. Payments are made very quickly.
22 September 2026
Unprompted review
Helpful advice over the phone when I…
Helpful advice over the phone when I initially had problems uploading proof of treatment for a claim. After that very quick payment.
24 September 2026
Unprompted review
Simple, user friendly and quick
We get Westfield health through work and I must say it's very clear, simple and easy to make a claim.
The app is very user friendly and quick, they process the claims quickly and pay straight into my account.
28 September 2026
Unprompted review
Prompt and efficient always pay claims…
Prompt and efficient always pay claims quickly.
1 October 2026
Unprompted review
An easy website to negotiate
An easy website to negotiate, and a fast and efficient claims service.
26 September 2026
Unprompted review
Simple process
Simple process, money goes into your account within less than 5 working days. Used 2x so far.
28 September 2026
Unprompted review
horrendous service and inflexible avoid
horrendous service and inflexible avoid
1 October 2026
Unprompted review
Reply from Westfield Health
hello Gary
Thank you for taking the time to to answer our request for information. We have emailed you a response.
Best wishes
The Westfield Team
Be aware if you have ongoing therapy…
Be aware if you have ongoing therapy treatment Westfield Health will withhold payment and will insist on you visiting your GP to get a form filled in, the GP will charge for this and Westfield will not reimburse this fee.
They will hide behind their T&C’s but it seems that if you have ongoing therapy treatments then they will do all they can to avoid paying a claim.
1 October 2026
Unprompted review
Reply from Westfield Health
hello Richard
Thank you for your review
When we assess claims we have to look at the terms and conditions of your plan and request any additional information in support of the claim. We're happy to talk to you about the claim and your plan if you have not already done so please call our Customer Helpline
Best wishes
The Westfield Team
Very easy to use
1 October 2026
Unprompted review
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