Clear and well informed ordering and delivery process. Early days for product effectiveness but so far so good. LED cap is rigid and seemingly one size so might not fit as well as expected, it would b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product delivered to Northern Ireland as arranged using Royal mail, 48 hours tracked, but due to the Brexit situation it arrived after the first request for a product review. Unfortunately it takes l... See more
Company replied
I had an issue with my mobility scooter. It stopped moving. First it was a bit complicated to find a helpline but that is my bad I guess. My message was quickly picked up and after sending photos and... See more
Company replied
Slow delivery but item turned up perfect. Tried and love it would recommend it to others, easy to use and wipe clean, but zip hoops tend to come off easy, would recommend tightening before uses. Great... See more
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4.1
Great
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great value
Great little tool ! Very comfortable and quite nippy made hell of a differents to getting around
30 March 2026
Unprompted review
Reply from Welzo
Dear Barry,
Thank you so much for your brilliant review.
We're absolutely delighted to hear that you're finding it so comfortable and that it's made such a real difference to getting around. That's exactly what we hope for when our customers make a purchase like this, and it's truly wonderful to hear that it's delivering on that in such a positive way.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Easy to use website
Easy to use website. Clear communication. Reasonable price. Fast delivery.
23 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your lovely review!
We're really pleased to hear that you found our website easy to use, our communication clear, our pricing reasonable and your delivery nice and fast. Ticking all of those boxes for every customer is something we work incredibly hard to achieve every single day here at Welzo, so it's truly rewarding to know that all four came through so well for you.
Feedback like yours means a great deal to the whole team, and we very much look forward to welcoming you back again soon!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Excellent service
Excellent service, easy ordering and paying and delivery on time, highly recommend this company .
19 March 2026
Unprompted review
Reply from Welzo
Dear Deborah,
Thank you so much for your kind words!
We're really pleased to hear that you found our service excellent and easy to order.
Making the entire experience as smooth and straightforward as possible for every customer is something we are truly passionate about here at Welzo, so it's wonderful to know that came through for you.
Thank you for choosing Welzo, and we very much look forward to welcoming you back again soon! Kind regards,
The Welzo Customer Care Team
False advertising
Ordered a finger prick ferritin blood test, has now been over 6 days since they received my sample and still no results, despite their website saying results within 2 days!. Don’t waste your money on this company, will stick with Thriva.
30 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
Reply from Welzo
Dear David,
Thank you so much for your kind words!
We're really glad to hear that everything went smoothly and that your order arrived on time. Delivering a reliable and hassle-free experience for every one of our customers is something we take great pride in here at Welzo, and it's always lovely to know we delivered on that.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Adrian,
Thank you so much for your kind review!
We're really pleased to hear that you found the process simple and that your order arrived promptly.
We work hard to make sure every step of the experience, from placing an order through to delivery, is as straightforward and efficient as possible for our customers, so it's lovely to know that was exactly your experience with us.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Friendly user site and good prices and…
Friendly user site and good prices and updated information sent on delivery.
20 March 2026
Unprompted review
Reply from Welzo
Dear Celia,
Thank you so much for your lovely review!
We're really pleased to hear that you found our website easy and friendly to use, that our prices met your expectations, and that you were kept well informed with delivery updates throughout.
We put a great deal of effort into making sure every aspect of the customer experience is as smooth and transparent as possible, from browsing our site right through to your order arriving at your door, so it's truly wonderful to know that all of that came through for you.
Thank you again for choosing Welzo, and we very much look forward to welcoming you back soon!
Kind regards,
The Welzo Customer Care Team
A Stressful and Exhausting Experience for an Elderly Customer
My 83‑year‑old father purchased a mobility scooter from Welzo hoping to improve his independence. Instead, the scooter arrived faulty and completely unusable, and what followed was a deeply stressful ordeal that no vulnerable customer should ever endure.
It took numerous emails back and forth—far more than should ever be necessary—for Welzo to even agree to take back the faulty scooter. Instead of acknowledging the fault immediately, they repeatedly insisted that an “engineer” needed to assess it, despite the fact it had never worked from the moment it was delivered.
Welzo also insisted that my elderly father should dismantle parts of the scooter, fit components himself, or send it back at his own expense. Only after persistent challenge, quoting consumer law, and refusing to accept their incorrect interpretation of their returns and warranty policy did they finally agree that a refund was appropriate.
Even then, they initially issued only a partial refund, wrongly withholding the return shipping cost until my father complained yet again.
All of this caused significant and unnecessary stress for an elderly man with reduced mobility who bought this scooter because he genuinely needed it. He spent hours speaking with his credit card provider under Section 75 protection and countless hours emailing Welzo just to receive the refund he was legally entitled to from the start.
The level of resistance, lack of clear communication, and unwillingness to acknowledge basic consumer rights was incredibly disappointing. A company selling essential mobility equipment must provide far higher standards of care, compassion, and responsibility.
The matter is now finally resolved, and the full refund has been issued — but the experience has left us with no trust or confidence in Welzo. I would strongly advise others to think twice before purchasing mobility products from this retailer.
28 February 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
My order was sent out super quickly and…
My order was sent out super quickly and it was the best value for my product! I will definitely shop again at Welzo!
18 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your fantastic review!
We're absolutely thrilled to hear that your order was dispatched so quickly and that you found the best value with us.
We work incredibly hard to make sure our customers get great quality products at competitive prices, and that every order is sent out as swiftly as possible, so it's really wonderful to know that all of that came through for you.
Knowing that you'll be shopping with us again truly means the world to everyone here at Welzo, and we very much look forward to welcoming you back!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Absolutely first class service from…
Absolutely first class service from Welzo . rapid, easy read results and incredible support and feedback from Anna who is simply brilliant !
26 March 2026
Unprompted review
Reply from Welzo
Dear James,
Thank you so much for your absolutely wonderful review.
We're really pleased to hear that you found your results quick and easy to read, and that your overall experience with Welzo has been such a positive one.
We put a great deal of care into making sure everything is as clear and accessible as possible for our customers, so it's truly rewarding to know that came through for you.
And what kind words about Anna; she really is simply brilliant, and we couldn't agree more! She is one of the most dedicated and caring members of our team, and it's always wonderful to see her incredible work recognised and appreciated. We will absolutely make sure she knows just how much her support meant to you.
Thank you again for choosing Welzo and for taking the time to share such glowing feedback. We very much look forward to being of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Anna Phillips a rare gem who goes above and beyond to help you.
I have just been blown away by the most friendliness, patient and helpful lady from Wezlo .
Her name is Anna Phillips I don’t write reviews generally but I felt like she needed to no how lovely it was to deal with her while she resolved my issues and also let the company no what a gem they have working for them.
It’s a very rare quality she has that most people that don’t have.
So I just wanted to thank her for all her help.
Also because she is such a loyal employee she deserves treated well and have deserves a pay rise or a big fat bonus.
25 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to write such an incredibly kind and heartfelt review, especially as you mentioned you don't usually do so! That truly makes it all the more special and meaningful to us.
We are absolutely over the moon to hear about your experience with Anna. She really is a remarkable member of our team, and your words perfectly capture the warmth, patience and dedication she brings to her role every single day. We couldn't agree more; she is an absolute gem, and we are incredibly lucky to have her. You can be sure that your wonderful feedback will be shared with Anna and the wider team, and we know it will mean the world to her to read your kind words.
It's feedback like yours that reminds us why we do what we do, and we are so grateful that you felt compelled to share your experience with us. Thank you for recognising Anna's hard work and for being so generous with your praise.
Thank you again for choosing Welzo, and we very much hope to be of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
A Life-Changing Service I’m Truly Grateful For
I have been struggling with fertility issues, which is an incredibly emotional and difficult journey. Thanks to your tests, I can now check important things, including my hormone levels, without even leaving my home. This means so much to me. It’s not only convenient, but also a huge relief, especially since there are so few places where these tests can be done privately, and they are often extremely expensive.
Drawing blood has always been very difficult for me. My veins are hard to access, and every attempt is stressful and honestly quite traumatic. Being able to do these tests at home has made such a difference in my life and has taken away a lot of that anxiety.
There was a moment when I ordered two tests and became very worried that I had registered them incorrectly. I felt really stressed, thinking I might have wasted a lot of money. But after I sent an email, I received a response very quickly. The support I got was so reassuring and kind, and it immediately put my mind at ease.
Your customer service is truly wonderful. I feel supported, understood, and cared for. I am very satisfied and deeply grateful for everything you do. You are making a real difference in people’s lives.
24 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to share such a heartfelt and moving review. It truly means more than words can express to all of us here at Welzo, and we are incredibly grateful that you felt comfortable enough to share your experience with us.
We are really glad to hear that our home testing service has been able to offer you some convenience and peace of mind during what we understand can be a very challenging and emotional time. Knowing that we have been able to play even a small part in making things a little easier for you is something we hold very close to our hearts.
We are also really pleased to hear that our customer support team was able to respond quickly and helpfully when you needed reassurance. Making sure every customer feels supported, heard and cared for is at the very core of everything we do at Welzo, and it's truly wonderful to know that came through for you.
Thank you again for your incredibly kind words and for choosing Welzo. We are honoured to be a part of your journey and will always be here should you need us.
Kind regards,
The Welzo Customer Care Team
Great customer service
Great customer service.good communication.
Competitive prices .
17 March 2026
Unprompted review
Reply from Welzo
Dear Margaret,
Thank you so much for your wonderful review!
We're really delighted to hear that you're happy with our customer service, communication and pricing.
We work hard every day to make sure our customers feel well looked after and kept informed every step of the way, while also offering the best possible value for money. It's truly rewarding to know that all of that came through for you.
Feedback like yours means a great deal to the whole team here at Welzo, and we very much look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
The product was delivered within time.
2 March 2026
Unprompted review
Reply from Welzo
Dear Renato,
Thank you so much for taking the time to leave us a review!
We're really glad to hear that your order arrived within the expected timeframe.
Delivering on our promises and making sure every order reaches our customers when they expect it is something we take great pride in here at Welzo, and it's always great to know we delivered on that.
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Debbie,
Thank you so much for your kind review!
We're really pleased to hear that everything was well explained and that you found our pricing to your satisfaction.
We always put a great deal of effort into making sure our customers have all the information they need to feel confident in their purchases, and that our products remain competitively priced. It's lovely to know that both came through for you.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Julie,
Thank you so much for your kind words!
We're really pleased to hear that you found our service quick and easy.
Making the entire experience as smooth and straightforward as possible for every customer is something we are truly passionate about here at Welzo, so it's wonderful to know that came through for you.
Thank you for choosing Welzo, and we very much look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
No problems at all from ordering to…
No problems at all from ordering to delivery
21 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
That's exactly the seamless experience we work so hard to deliver for every single one of our customers!
We put a great deal of effort into making sure every step of the journey, from browsing and placing an order right through to it arriving at your door, is as smooth and trouble-free as possible. It's really rewarding to know that was exactly your experience with us.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
uncomplicated purchasing procedures
uncomplicated purchasing procedures. nit being bombarded by adverstising pamphlets etc
17 March 2026
Unprompted review
Reply from Welzo
Dear David,
Thank you so much for your thoughtful review!
We're really pleased to hear that you found our purchasing process uncomplicated and straightforward.
We always strive to keep things simple, transparent and hassle-free for everyone who shops with us, and feedback like yours reminds us why that matters so much.
Thank you again for choosing Welzo, and we very much look forward to welcoming you back soon!
Kind regards,
The Welzo Customer Care Team
Excellent service
I sent my blood sample off on a Friday and my results were ready for me on a Sunday. An email with a login to view my results and the breakdown of the results are very easy to understand and well described. A fantastic company to get your health stats checked.
22 March 2026
Unprompted review
Reply from Welzo
Dear Jamie,
Thank you so much for your wonderful and detailed review!
We're absolutely thrilled to hear that you received your results over the weekend; we know how important it is for our customers to receive a fast turnaround, and we work incredibly hard to make sure that happens as quickly as possible.
We're also really pleased to hear that you found the results easy to understand and well described. We put a great deal of care into making sure everything is presented in a clear and accessible way, so it's truly rewarding to know that came through for you.
Thank you so much for your kind words and for choosing Welzo. We look forward to being of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
I ordered 90 laxido orange sachets from…
I ordered 90 laxido orange sachets from you. They arrived from my previous supplier, Weldricks of Doncaster. Is this correct as I know that my bank paid your company. All I want to know is, did Weldricks send me the goods on your behalf?
9 March 2026
Unprompted review
Reply from Welzo
Dear Gordon,
Thank you so much for taking the time to leave us a review and for your order!
We're glad to hear that your Laxido Orange sachets arrived safely.
If you have any further questions or concerns, please don't hesitate to reach out to our customer care team directly and we'll be more than happy to help clarify things for you.
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
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