Clear and well informed ordering and delivery process. Early days for product effectiveness but so far so good. LED cap is rigid and seemingly one size so might not fit as well as expected, it would b... See more
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Review summary
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Product delivered to Northern Ireland as arranged using Royal mail, 48 hours tracked, but due to the Brexit situation it arrived after the first request for a product review. Unfortunately it takes l... See more
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I had an issue with my mobility scooter. It stopped moving. First it was a bit complicated to find a helpline but that is my bad I guess. My message was quickly picked up and after sending photos and... See more
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Slow delivery but item turned up perfect. Tried and love it would recommend it to others, easy to use and wipe clean, but zip hoops tend to come off easy, would recommend tightening before uses. Great... See more
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4.1
Great
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order placed online
Order placed online, great comms and swift delivery 😊
1 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're really pleased to hear that you had a smooth online ordering experience, with great communication and swift delivery.
We always aim to keep our customers well informed every step of the way, so it's lovely to know that came through.
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Blanket was delivered quickly and is…
Blanket was delivered quickly and is really good quality. I have chronic inflammation due to endometriosis and hEDS so although it is still early days using the blanket I have already noticed how it helps my muscles relax more and makes it easier to do some good stretching. Thank you!
11 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review and for taking the time to share your experience with us!
We're delighted to hear that your blanket arrived quickly and that you're already noticing some positive effects. It truly warms our hearts to know that our product is bringing you some comfort and helping your muscles relax, that means the world to us.
We hope the benefits continue to grow for you over time, and that your blanket becomes a helpful part of your wellness routine.
Wishing you all the very best on your health journey!
Kind regards,
The Welzo Customer Care Team
Very professional throughout the whole…
Very professional throughout the whole ordering process with delivery on time.
Happy with the product and looking forward to experiencing the results of the product … Catuaba bark which has great Science-Backed quality.
11 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind words and for taking the time to leave us a review!
We're really glad to hear that you had a smooth and professional experience from ordering through to delivery.
It's great to know everything arrived on time and that you're happy with your product.
We hope you enjoy your experience with Catuaba Bark. Thank you again for choosing Welzo.
We look forward to serving you again!
Kind regards,
The Welzo Customer Care Team
Order came wrapped well and quickly
Order came wrapped well and quickly, I would recommend these as they have left my hair feeling lovely and a fantastic price too
11 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your lovely review!
We're thrilled to hear that your order arrived quickly and well packaged, and that you're happy with both the product and the price.
It's wonderful to know you'd recommend us; that really does mean a lot to us!
Thank you again for choosing Welzo, and we hope to see you back soon!
Kind regards,
The Welzo Customer Care Team
Very prompt service from sending out…
Very prompt service from sending out the test to displaying results.
4 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found the whole process prompt and seamless, from sending out your test through to receiving your results.
We always strive to make the experience as quick and straightforward as possible, so it's great to know we hit the mark!
Thank you again for choosing Welzo, and we hope to be of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
We're so pleased to hear that you're happy with both our service and product quality; that's exactly what we always aim to deliver. Reviews like yours truly make our day!
Thank you again for choosing Welzo, and we look forward to serving you again soon!
Kind regards,
The Welzo Customer Care Team
High quality
Great product. HIgh quality NMN and very well packaged to ensure against moisture damage. This is excellent value for money as I bought a few months supply. Fast delivery and great comms too. All round I'm very satisfied. Well done Welzo!
10 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for such a glowing review!
We're thrilled to hear that you're happy with the quality, packaging, value, and delivery. It's wonderful to know that every aspect of your experience hit the mark.
We take great care in how our products are packaged and delivered, so your feedback is really rewarding to hear.
Thank you for your kind words and for choosing Welzo.
We truly appreciate your support and hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Very speedy
Very speedy, both in delivering the kit and lightning fast with results.
One star off for the website being a bit awkward not letting me register my test and for the general faff with the code.
Otherwise very easy
28 February 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your review and for your honest feedback!
We're really glad to hear that the kit arrived quickly and that you received your results so fast.
If you ever need any assistance in the future, please don't hesitate to reach out to us directly and we'll be happy to help.
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Seen your products being shown and used…
Seen your products being shown and used by a fitness person i follow on youtube, hence going with your brand after a little research of my own
9 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your review and for choosing Welzo!
It's great to hear that you found us through someone you follow and that your own research gave you the confidence to give us a try.
Thank you again for your support.
We look forward to being of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Happy Customer
I’ve been using Welzo for regular blood checks for around two years and I’m very satisfied with their service. The ordering process is simple, the turnaround time is quick, and the results are always clear and accurate. It’s been a very convenient way to keep track of my health without needing to visit a clinic. I would definitely recommend them.
9 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review and for your loyalty; that truly means a great deal to us!
We're so pleased to hear that you've consistently had a positive experience with our blood testing service, and that you've found the ordering process simple and the turnaround time quick. It's great to know that Welzo has been a convenient option for you.
Thank you for recommending us.
We really appreciate your continued support and look forward to serving you for many years to come!
Kind regards,
The Welzo Customer Care Team
Excellent service start to finish !
25 February 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
We're delighted to hear that you had an excellent experience with us from start to finish. That's exactly the standard we strive for with every order. It means a lot to receive such positive feedback!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Their kits never come on time and it…
Their kits never come on time and it takes ages and multiple emails back and forth to get the results back. This is the second time I ordered, paid for next day delivery, we are at the end of day 4 and of course the parcel is still nowhere near me.
Edit: I waited 6 days for delivery, emailed customer support again and got a reply that the kit had not even been dispatched yet and would be coming later this week, most likely.
I obviously cancelled the order and ordered elsewhere. Why would you take money for next day delivery if you never deliver on time? Also, it's below any reasonable standard not to inform clients of any delays until challenged.
I should have read your reviews prior to ordering, 20% od your clients rated you 1-star. Can't be coincidence.
I do not recommend this company. Steer clear.
9 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
Although the order was delayed the…
Although the order was delayed the customer service were very quick to respond when I enquired.
5 March 2026
Unprompted review
Reply from Welzo
Hello,
Thank you for your patience during the delay. We're glad our customer service team was able to respond quickly when you reached out - that responsiveness matters to us.
We're always working to improve our delivery times, and your feedback helps us do that.
We hope to serve you again soon.
Best regards,
The Welzo Team
It’s been a pleasure dealing with…
It’s been a pleasure dealing with Welzo. From the initial order to delivery and not forgetting to mention the quality of product. I will most definitely be using Welzo again in the future
9 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review; it's truly a pleasure to read!
We're so glad to hear that every step of your experience, from placing your order through to delivery and the product itself, has left you satisfied. That's exactly what we aim for with every customer.
We look forward to welcoming you back and serving you again in the future!
Kind regards,
The Welzo Customer Care Team
Scam company - misleading advertising
I bought a device that was supposed to be an RF faciel device. Nothing in the specifications of this device confirmed that. Actually proper specification was missing. From over 2 months I'm trying to return it. The device has been not touched. There us 0 progress in the return. Despite me emailing them and they assuring me that this is being dealt with. Stay away from this scam company. Once they have your money you never see it back.
9 March 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for sharing your feedback.
We are truly sorry for the frustration this situation has caused.
We would like to clarify that we are already in contact with you regarding this matter, and have already provided a resolution.
At this stage, we are simply awaiting your response so we can proceed accordingly.
Please rest assured that we remain committed to resolving this for you and look forward to hearing back from you soon.
Kind regards,
The Welzo Customer Care Team
Great customer service
Great customer service. Would give 5 starts if the items had arrived in one package on time. Too early to rate the products.
8 March 2026
Unprompted review
Reply from Welzo
Hello Monika,
Thank you for taking the time to share your experience. We're pleased our customer service team could support you well.
We've noted your feedback about the packaging and delivery coordination. Our team is always working to improve our logistics, and your input helps us identify where we can do better.
We'd love to hear how the products work for you once you've had a chance to try them. If you have any questions or need support along the way, please don't hesitate to reach out to us at hello@welzo.com.
Best regards,
The Welzo Team
Quality products
Most importantly, excellent quality products. Very efficient and quick ordering service.
27 February 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're really pleased to hear that you're happy with the quality of our products and that you found the ordering process efficient and quick.
We always strive to make the experience as smooth as possible, so it's great to know we delivered on that!
Thank you again for choosing Welzo, and we hope to see you back soon!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
We're really pleased to hear that you found our service quick and friendly; that's exactly the experience we aim to deliver every time.
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Great product no issues at all
Great product with quality effects on my digestive health
30 December 2025
Unprompted review
Reply from Welzo
Hi Bethany,
Thank you very much for taking the time to leave such a positive review. We truly appreciate it.
We’re really pleased to hear that you are experiencing noticeable benefits for your digestive health. Gut health is something that affects so many aspects of overall wellbeing — from energy levels and immunity to skin health and mood — so it’s fantastic to know that the product is making a meaningful difference for you.
At Welzo, we put a great deal of effort into sourcing high-quality supplements and wellness products that are formulated with carefully selected ingredients and manufactured to strong quality standards. Our goal is always to ensure customers receive products that are both effective and reliable, so feedback like yours reassures us that we are on the right track.
Digestive support is one of the areas where customers often notice improvements in daily comfort, regularity, and general wellbeing, so it’s wonderful to hear that the product is working well for you. Of course, everyone’s body is different, but many people find that consistent use over time helps them maintain those benefits.
If you ever have any questions about your product, dosage guidance, or if you would like recommendations for complementary supplements that support digestive health even further, our team is always happy to help.
Thank you again for choosing Welzo and for sharing your experience — it really helps other customers make informed decisions when they are considering products to support their health.
We truly appreciate your support and hope you continue to enjoy the benefits.
Warm regards,
Alexa
The Welzo Team
Hi Thomas… just to say I’m using my mat…
Hi Thomas… just to say I’m using my mat 2ce a week for now, 20mns at a time, it’s been surprisingly brilliant at relaxing the muscles on my neck and shoulders, always had trouble with this area due to Spondylitis and years of heavy lifting, sleep really well after a session to.. the other thing is: for the past 3 years I’ve had so much tightness cramp down my left left from my glutes… this mat has gotten rid of that… at least now I don’t have to visit the Osteopath or Chiropractor as often as I have been ie every other week….. brilliant 😁
18 February 2026
Unprompted review
Reply from Welzo
Hi Janice,
Thank you so much for your incredibly thoughtful and detailed review — we really appreciate you taking the time to share your experience.
It’s wonderful to hear that you are already seeing such positive results from using your mat. Many customers initially start with shorter sessions, just as you have done, and it’s great to see that even using it twice a week for around 20 minutes is already helping you relax the muscles in your neck and shoulders.
Long-standing tension in those areas can be incredibly uncomfortable, especially when it develops over many years from physical work or conditions such as spondylitis, so we’re genuinely pleased to hear that the mat is helping provide relief and allowing you to relax more comfortably. Improved relaxation in the evenings can also naturally support better sleep, which is something many users notice once they begin using products like this regularly.
Your comments about the tightness and cramping in your leg are particularly interesting as well. Muscle tension that runs from the glutes down the leg can often be difficult to manage, so it’s fantastic to hear that you are experiencing noticeable improvement there too. When customers tell us that a product is helping them reduce how often they need treatments such as osteopathy or chiropractic visits, it’s always extremely encouraging to hear.
We designed our wellness range to help people support their body at home in a convenient way, whether that’s for recovery, relaxation, muscle relief, or overall wellbeing, so feedback like yours is exactly why we are passionate about what we do.
If you ever have any questions about how to get the most from your mat — for example recommended session lengths, positioning tips, or how to gradually increase use if you wish — our support team would always be happy to assist.
Thank you again for your kind words and for sharing your experience so openly. Reviews like yours are incredibly helpful for others who may be considering trying the product and wondering what results they might expect.
We hope you continue enjoying your sessions and the benefits they bring.
Warm regards,
Thomas
The Welzo Team
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