We Love Bathrooms Reviews 

Reply from We Love Bathrooms

Jul 8, 2026

Thank you for your review! 🌟

We're delighted to hear that you're pleased with how the product looks so far. We completely understand that it's difficult to give a full opinion until everything has been installed, and finding a reliable electrician when your usual one is away can certainly be frustrating!

We're confident that once your mirror is fitted and you get to see it in place and fully functioning, you'll be absolutely delighted with it. In fact, we have a feeling you might even be tempted to come back and upgrade that review to a full 5 stars! 😊

We really appreciate you taking the time to share your thoughts at this stage, and we hope you're able to get the installation arranged soon. We're sure the finished result will be well worth the wait.

Thank you again for choosing We Love Bathrooms, and we hope you enjoy your new mirror for many years to come!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 7, 2026

Thank you so much for your lovely review! 🌟

We're delighted to hear that you're happy with your experience. Customer satisfaction is always our top priority, so it's wonderful to know that we've been able to meet your expectations.

Our team works hard to provide quality products, competitive prices, and excellent customer service, and feedback like yours lets us know we're doing things right. Your kind words really do mean a lot to everyone here.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope to be able to help you again with any future bathroom projects. Enjoy your purchase!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 7, 2026

Thank you for taking the time to leave your feedback. We are sincerely sorry to hear about your experience and apologise for the frustration caused by the failed delivery attempts.

We appreciate how disappointing it must have been, particularly as you had received a number of other deliveries to the same address without any issues. We understand why this left you feeling frustrated, and we have raised the delivery issue with the relevant team so that it can be investigated with our delivery partner and help prevent similar situations in the future.

As soon as you notified us of the problem, we made it a priority to process a replacement order as quickly as possible, which we understand you have since collected. Whilst we're pleased we were able to get a replacement to you without further delay, we recognise this does not make up for the inconvenience you experienced in the first place.

We're also sorry to hear that you felt the telephone support you received did not meet your expectations. Providing helpful and professional customer service is something we take very seriously, and your comments will be shared internally as part of our ongoing commitment to improving our service.

Please accept our sincere apologies once again, and thank you for bringing this matter to our attention.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you so much for your wonderful review! 🌟

We're absolutely delighted to hear that you had such a positive experience with our team. It's fantastic to know that our staff were able to help you find the right products for your project and that you felt they went above and beyond to assist you.

We know that choosing the perfect products can sometimes be a challenge, so our team is always happy to offer advice, answer questions, and help customers find the best solutions to suit their needs, style, and budget. Hearing that this made a difference to your experience is incredibly rewarding.

Your recommendation to friends and family means a great deal to us. There really is no greater compliment than knowing you would confidently recommend We Love Bathrooms to others, and we truly appreciate your trust and support.

Thank you once again for taking the time to share your experience. We hope you enjoy your completed project, and we look forward to helping you again with any future bathroom renovations or home improvement plans!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you so much for your fantastic review! 🌟

We're delighted to hear that you enjoyed visiting our showroom and were impressed by the wide range of bathroom products and displays we have available. We work hard to create a showroom that offers plenty of inspiration and allows customers to see the quality and variety of our products in person, so it's wonderful to know you found it worthwhile.

We're especially pleased to hear that Keri looked after you so well. We'll be sure to pass on your kind comments, as we know she'll be delighted to hear them. Providing friendly, knowledgeable advice and helping customers make the right choices is something our team takes great pride in, and it's fantastic to know that Keri was able to answer your questions and make the purchasing process smooth and enjoyable.

Thank you once again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new purchase. We look forward to welcoming you back to our showroom in the future whenever you're planning your next bathroom project!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you so much for your fantastic review! 🌟

We're delighted to hear that Steven was able to help you get your trade account set up and process your first order so quickly. We know how important efficiency is for our trade customers, and it's great to hear that everything was handled smoothly from the outset.

We'll be sure to pass your kind comments on to Steven, who will be delighted to know that his service made such a positive first impression. Our team is committed to providing prompt, knowledgeable support to help keep your projects running on schedule, and it's wonderful to know that this was reflected in your experience.

It's especially rewarding to hear that you'll be returning to us for your future projects. Building long-term relationships with our trade customers is something we truly value, and we look forward to supporting you with many more orders in the future.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We really appreciate your support and look forward to working with you again soon!

Kind regarsd

Stuart
Customer Service

Reply from We Love Bathrooms

Updated Jul 6, 2026

Thank you for taking the time to leave your feedback.

We are sorry that you feel disappointed with your experience; however, we do feel it is important to provide some additional context.

Your enquiry was handled via our live chat service, where our team made every effort to answer your questions. During the conversation, multiple images were provided, including photographs of the bath displayed in our showroom and additional images clearly showing the dimensions firsthand, alongside the manufacturer's specification. Having worked in the bathroom industry for over 15 years, we are confident that every reasonable effort was made to provide the information you requested and help you make an informed decision.

Unfortunately, the conversation became increasingly difficult when you began referring to Steven using offensive language. At that stage, a colleague politely intervened and asked that the language be moderated. Whilst we fully understand that customers may become frustrated, we expect all interactions with our staff to remain respectful. Our team are here to help and should not be subjected to abusive or derogatory language while carrying out their roles.

We regret that you chose to purchase elsewhere, but we stand by the professionalism of our team throughout the interaction. We remain committed to providing helpful, courteous service to all of our customers while also ensuring that our colleagues are treated with the same respect that we expect them to show in return.

We wish you all the best with your project.

Kind regards

Stuart
Customer service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and sincerely apologise for the issues you've described.

We understand how frustrating it must have been to encounter delivery delays, damaged products, missing items, and difficulties arranging the collection of returned goods. This is certainly not the level of service we aim to provide, and we appreciate how disappointing this must have been.

Unfortunately, we have been unable to identify your order from your review alone, as no order reference has been provided. We have therefore requested further details via Trustpilot so that we can investigate the matter thoroughly and review exactly what has happened.

Alternatively, please feel free to contact us directly at feedback@welove.co.uk with your order number and any additional information. Once we have these details, we will ensure the matter is investigated by the relevant team and work towards bringing it to a satisfactory conclusion.

Once again, please accept our sincere apologies. We genuinely value all customer feedback, as it helps us identify where improvements can be made, and we hope you'll give us the opportunity to investigate this further.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you for taking the time to leave your feedback. We are very sorry for the confusion and inconvenience caused by the delivery of your order.

We completely understand your frustration. You had specifically requested delivery for a date 10 days after placing your order, so receiving a text message advising that your order was due for delivery the very next day was understandably unexpected and inconvenient, particularly as you were away from home.

Having reviewed the order, it appears that when it migrated to our main system, it was unfortunately processed as a standard delivery rather than retaining the requested delivery date. We sincerely apologise for this error.

We also appreciate that you had to make last-minute arrangements for a family member to be at your property, which was far from ideal. We understand the concern that the goods could have been left unattended, and we're sorry for the unnecessary stress this caused.

The final note on your order from the member of our team you spoke with advised that, should the delivery arrive, you were to refuse it so that our customer service team could immediately raise a replacement order for delivery on your originally requested date. We apologise if this was not communicated as clearly as it should have been and that you did not receive the follow-up call you were expecting.

Please accept our sincere apologies for the experience you had. This is not the standard of service we aim to provide, and your feedback has been noted so we can continue to improve our processes and prevent similar issues in the future.

Kind regards,

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you so much for your fantastic review! 🌟

We're thrilled to hear that you were so pleased with your experience. It's wonderful to know that you found our products to be of great quality, our prices competitive, and that your order arrived so quickly.

We work hard to offer the perfect combination of quality, value, and fast, reliable delivery, so it's fantastic to hear that we delivered on all three. We know how important it is for customers to receive their orders promptly, especially when working on home improvement projects, and we're delighted that your delivery exceeded your expectations.

It's especially rewarding to hear that you would choose We Love Bathrooms again and that you would highly recommend us to others. There really is no greater compliment, and we're incredibly grateful for your trust and support.

Thank you once again for taking the time to share your experience. We truly appreciate your kind words and look forward to helping you with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you so much for your fantastic review! 🌟

We're absolutely delighted to hear that Jonny made such a positive difference to your experience. We'll be sure to pass your kind comments on to him, as we know he'll really appreciate your feedback.

It's great to hear that when some of the items you wanted weren't available, Jonny was able to use his product knowledge to recommend suitable alternatives and keep your order moving. We understand how important it is to find the right solution without unnecessary delays, especially for customers working on active projects.

Knowing that you've been in the trade for over 40 years makes your comments even more appreciated. Receiving such positive feedback from someone with your level of experience is a real compliment to both Jonny and the team, and we're proud that we were able to provide the level of service you expected.

Thank you once again for choosing We Love Bathrooms and for taking the time to share your experience. We truly value your support and look forward to assisting you with many more projects in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 6, 2026

Thank you for taking the time to share your feedback. 🌟

We're pleased to hear that you were happy with the products you received and that they met your expectations. However, we're very sorry to learn that your delivery experience fell short of the standard we aim to provide.

We completely understand your concerns, particularly given your circumstances. We appreciate that having items left by the roadside was worrying, and we're sorry that the interaction with the delivery driver left you feeling disappointed. While our delivery partners do have specific insurance and health and safety guidelines regarding where they are able to place goods, we always expect them to communicate these politely and with consideration for our customers.

Your comments have been noted, and we'll ensure they are passed on to the delivery provider so they can review the service you received. Customer feedback is invaluable in helping us improve both our own service and that of our delivery partners.

Thank you again for bringing this to our attention and for choosing We Love Bathrooms. We genuinely appreciate your feedback and hope we'll have the opportunity to provide you with a much better overall experience in the future.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 3, 2026

Thank you so much for your kind review! 🌟

We're delighted to hear that you found the whole experience easy and straightforward. We believe that ordering your bathroom products should be simple and hassle-free, so it's wonderful to know we've delivered exactly that.

Our team works hard to make every stage of the process as smooth as possible, from browsing our website and placing an order through to delivery and customer support. It's always great to receive feedback confirming that we've made the experience quick and convenient for our customers.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Updated Jul 3, 2026

Thank you so much for your kind review! 🌟

We're delighted to hear that you found our prices competitive and that your online shopping experience was quick and straightforward. We work hard to make purchasing from our website as easy as possible, so it's fantastic to know that you were able to find what you needed and place your order with ease.

Providing excellent value for money alongside a simple and efficient ordering process is something we pride ourselves on. Whether you're purchasing a single item or planning a complete bathroom renovation, our goal is to make every step of the process smooth and hassle-free.

We're so pleased that your experience has been a positive one so far, and we hope you're just as delighted with your products when they arrive.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your feedback. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 3, 2026

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your experience and appreciate the frustration this situation has caused.

Having reviewed your comments, we would like to investigate this further as the issue you have described is highly unusual and not something that has been reported to us previously. We sell a significant number of baths across our product portfolio, and if there were a production or compatibility issue of this nature, we are confident it would have been highlighted by other customers long before now.

As your purchase was made through our eBay store, we have requested your order reference via Trustpilot so that we can locate the order and investigate the matter fully with our eBay team and the manufacturer. Without these details, we are unfortunately unable to review the history of your case or establish exactly what has occurred.

We are sorry if you were disappointed with the communication you received. eBay orders are managed through the eBay messaging system to ensure there is a complete record of all correspondence, which is why our team directed communication through that channel.

We would genuinely like the opportunity to investigate your concerns properly and understand what has happened. If you could provide your order details in response to our Trustpilot request, we will review the matter with both our eBay team and the supplier and come back to you with our findings.

Kind regards,

Stuart
Customer service

Reply from We Love Bathrooms

Jul 3, 2026

Thank you so much for your fantastic review! 🌟

We're delighted to hear that you received such great service from our sales team. Providing friendly, knowledgeable, and professional support is something we take great pride in, so it's wonderful to know that your experience was such a positive one.

Our sales team is always happy to help, whether it's answering questions, offering product advice, or helping customers find the perfect products for their bathroom project. It's great to hear that their service made a lasting impression.

We'll be sure to pass your kind comments on to the team, as they'll be thrilled to know their efforts are appreciated.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 3, 2026

Thank you so much for your fantastic review! 🌟

We're delighted to hear that you enjoyed your shopping experience with us from start to finish. It's wonderful to know that you found a great selection of products across a range of price points, making it easy to find exactly what you were looking for.

We're especially pleased that you found our website straightforward to use. We've designed it to make browsing, comparing products, and updating your basket as simple as possible, so it's great to hear that this made your purchasing experience smooth and convenient.

It's also fantastic to know that you found the checkout process secure and easy to complete. We understand how important it is for customers to feel confident when placing an order online, so we're glad this met your expectations.

We're equally pleased that our communication kept you well informed throughout your order and that your delivery experience was excellent. Keeping our customers updated every step of the way is something we strive for, and it's great to know this contributed to such a positive overall experience.

Thank you again for taking the time to leave such a thoughtful review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 3, 2026

Thank you so much for your kind review! 🌟

We're delighted to hear that you found our staff to be polite and helpful. Providing friendly, approachable, and knowledgeable customer service is something we take great pride in, so it's wonderful to know that our team made your experience a positive one.

Whether it's answering questions, offering product advice, or helping with an order, our goal is always to ensure every customer feels supported and valued. Feedback like yours means a great deal to us and lets our team know that their hard work is appreciated.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 2, 2026

Thank you so much for your kind review! 🌟

We're delighted to hear that you found our prices competitive and the ordering process quick and easy. We believe that shopping for your bathroom should be simple, convenient, and offer great value, so it's fantastic to know that your experience reflected exactly that.

We work hard to keep our prices competitive while offering a wide range of quality products, ensuring our customers get excellent value without compromising on quality. It's also great to hear that you found placing your order straightforward, as we've designed our website to make browsing and purchasing as easy and hassle-free as possible.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your feedback. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 2, 2026

Thank you so much for your wonderful review! 🌟

We're delighted to hear that you were pleased with the quick and efficient service you received. We know how important it is for our customers to receive prompt, reliable service, especially when working on bathroom renovations or home improvement projects, so it's fantastic to know we met your expectations.

Our team works hard to ensure that every order is processed smoothly and efficiently, while providing the highest level of customer care from start to finish. Feedback like yours lets us know that we're delivering the experience we strive for every day.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service