Loved the dried food
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Great company and website, great service . Sometimes a bit dearer than other websites but I tend to wait for offers , but next day delivery is free. Had an issue with one order and they sorted it ou... See more
I cannot fault this company. Delivery was prompt. My goldie has a sensitive tummy and never has a problem with the grain free senior food. I am a happy customer.
Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder. I'll be purchasing more.
Company details
Written by the company
Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door. For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.
Contact info
3D Dundee Road, SL1 4LG, Slough, United Kingdom
- 0800 731 2301
- help@wellbeloved.com
- wellbeloved.com
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Reliability and service.
3 March 2025
Reply from James Wellbeloved
Thank you, Lee, for bringing this to our attention!
We are extremely sorry to hear that your order was not delivered, and we do apologise for the inconvenience caused! We have passed your feedback to the team, who will assist you further with this matter.
Best wishes, Team Wellbeloved
£17 for a bag of cat food!
I purchased a bag of dry cat food (kibbles) which was nearly £17! which is well over priced! As they don't offer smaller portions for your cat to try and if your cat doesn't like it, then you've wasted £17 which is what happened in my case. I complained to the company that they are charging too much and should supply taster portions, but they don't seem to care and I also thought that this was a British company, but they're actually Albanian!
7 March 2025
Unprompted review
Reply from James Wellbeloved
Thank you for taking the time to write to us with your feedback on our prices, Carol!
We're committed to creating naturally healthy foods that will keep you full of energy, full of life and by your side for years to come, and we'll always do our best to keep these costs as low as possible. We work with individual retailers to promote our products throughout the year, making sure we offer the best variety of our products at an affordable price for our consumers and making it easier for them to find them.
We are sorry to say that we are not yet able to offer sample bags, but we hope to do so in the near future!
In the meantime, we have launched our exciting Loyalty Club, where as a member you'll receive points and exclusive rewards every time you shop with us, which you can read more about here: https://wellbeloved.com/pages/loyalty-programme
James Wellbeloved is, as always, made in the UK, but not all of our representatives are exclusively British. Please let us know if you have any further questions and thank you for your understanding.
Best wishes, Team Wellbeloved
Super quick delivery
3 March 2025
This is the first time I have used…
This is the first time I have used James wellbeloved puppy food, the sample pack was fantastic, puppy really enjoys the food and delivery was fast . Can't fault anything
3 March 2025
Absolutely spot on always on time…
Absolutely spot on always on time excellent service 👍👌
3 March 2025
very prompt delivery.
21 February 2025
We have a regular subscription
We have a regular subscription, which works very well. Prompt delivery and kept me informed through the process. Well done, James Wellbeloved.
5 March 2025
Unprompted review
Great srrvice
28 February 2025
you sent the wrong food and wanted me…
you sent the wrong food and wanted me to pay return fees no you lost a reguler custamer.
28 February 2025
Prompt delivery and good price
27 February 2025
Well it wasn't great but fairly good
Well it wasn't great but fairly good. First time ordering on line I should have got the discount. I didn't know it was going to get a code so I could get discount & I didn't note it down quick enough. So got nothing. I struggle with IT all I have is this smart phone. Half the time I don't understand what it wants me to do & have no kids or grandchildren to show me. Oh dear!! But managed to get it ordered so was quite pleased with myself. It should probably have given you the code again when you gave it your bank details. That way you don't miss it.
18 February 2025
Split bag
The bag was split which must have been known since it was repackaged in a cardboard box. This should never have left the seller in case of contamination
26 February 2025
Reply from James Wellbeloved
Thank you Keith, for bringing this to our attention.
We are very sorry to hear that your order was delivered damaged and apologise for the inconvenience caused!
We have passed on your feedback to our team, who will contact you shortly and also start an investigation with our courier partner.
Best wishes, Team Wellbeloved
My dog loves it such a fussy dog but…
My dog loves it such a fussy dog but loves this food
26 February 2025
Extremely competitive pricing
Extremely competitive prices combined with free delivery.
The opportunity to manage the account online and the opportunity to postpone monthly deliveries simplifies the ordering system
18 February 2025
Ease of purchasing and speedy delivery…
Ease of purchasing and speedy delivery service
25 February 2025
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