Weldricks Pharmacy Reviews 83,689

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and efficient delivery. Many appreciate the ease of ordering and the helpfulness of the staff, especially for veterinary prescriptions and specialized medical needs. However, some people were dissatisfied with the order and product aspects. There are occasional reports of slow processing times, delayed deliveries, and issues with product descriptions or incorrect items being sent. A few customers also noted concerns regarding rising prices for certain medications.

What people talk about most

Order

Users describe ambiguous interactions with order. While some customers praise easy ordering, quick delivery,... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the quick... See more

Service

Clients share positive opinions on service, with many praising the prompt, reliable, and efficient service.... See more

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the competitive pricing, wide... See more

Price

People report positive experiences with price, often finding products competitively priced and significantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience ordering dog cleaning solution from Weldricks. I will definitely order from them again. Having an 8 year old Labrador who has problems with her Ears, it has cost Thousands in... See more

Rated 5 out of 5 stars

Products are at really good prices and sent out quickly at a reasonable cost. The packaging is well done as bottles are bubble wrapped in two bags and then additional paper packing us put into the box... See more

Rated 5 out of 5 stars

I regularly order Ibuprofen 500mg talets, as I cannot find any seller who does a better price for the 96 tablet packs, & that includes delivery charge! Delivery is very quick, within a day or two by... See more

Rated 5 out of 5 stars

We are very fortunate in Edenthorpe to have a very well run Weldricks chemist. Although constantly busy, they always have the time for you. Its a warm friendly atmosphere ,nothing is too m... See more


Company details

  1. Pharmacy
  2. Drug Store
  3. Home Health Care Service
  4. Online Pharmacy
  5. Pregnancy Care Center
  6. Veterinary Pharmacy

Written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties. We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned. With a commitment to community healthcare and staff training we have steadily grown to 59 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists. While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

84K reviews

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Replied to 97% of negative reviews

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Rated 4 out of 5 stars

Nice company but be aware of 5 day processing times before medication dispatched

I’ve updated the rating of this review as, in their response, the company point out that they do mention the 3-5 day processing time on their website, which is true. It would have been helpful if they’d made clear that it could be 7 days including postage, as if I’d known this I would have gone elsewhere as I couldn’t wait that long (and I’ve been told my order is likely to take the full 5 days to process). But,they are U.K. based, friendly and reasonably priced, so a good option for anything non-urgent, and as such I’ve updated the rating to 4 stars.

Original review (unchanged): Reasonably priced and friendly, but incredibly slow processing times (up to 5 days to process the order before they even post it) mean they’re not suitable for anything remotely urgent. I hadn’t understood that the 3-5 working day time was just for them to process the order and that postage times were on top of this. If I’d have known, I would never have ordered with them and am now having to try to find the medication somewhere else as my pet has a serious bacterial infection and might die before the medicine arrives from Weldricks. If you have a non-urgent order that you can wait a week or so for, they are friendly and good value.

19 January 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Caroline,
I am sorry to learn from your review that your delivery is taking longer to reach you than you hoped it would.
I have traced your order which was received Monday 19th January.
I do understand the point you are making, about our dispatch times, which I am assuming is that compared to some of our competitors who are highly mechanised, larger multi-national businesses who offshore some of their taxes our despatch periods are longer. We have discussed this internally and decided that we prefer to be what we are, a family owned, Yorkshire based business that employs local staff and fully pays UK taxes rather than an impersonal, highly mechanised stock handling business that removes the staff from the processes. Because much of our work is done manually, we have more checking processes to go through at despatch to prevent human error and hence we state despatch and delivery time frames that allow for these processes and any foreseeable delays.
We do try to be as transparent as we possibly can on our website and all lead times are clearly stated on all products and before checkout.
I do value all customer comments and I will arrange for your review to be considered in our next planning meeting so the subject is discussed again. I have also arranged for one of my customer service team to contact you and check you are satisfied with my explanation, that I have understood you correctly and to find if there is anything else I can do for you,
Kind Regards,
Sarah

Rated 5 out of 5 stars

Products at really good prices

Products are at really good prices and sent out quickly at a reasonable cost. The packaging is well done as bottles are bubble wrapped in two bags and then additional paper packing us put into the box to stop everything moving. The only criticism would be that the bubble bags have adhesive strips to seal them which are used unnecessarily. If the seal was left on you could at least reuse the bags, although non plastic packing would be more desirable.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Weldricks deal with problems extremely well.

I notified Weldricks by email that my parcel had been damaged in transit, and one of the tubs of foot cream was cracked, causing some of the cream to leak into the cardboard box. Two days later Weldricks instructed me to dispose of the damaged tub, since a replacement was about to be sent. It arrived safely just 5 days later.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I have found Weldricks the best online…

I have found Weldricks the best online pharmacy that I have ever used and only use them now. The website is clear and easy to use and dispatches and delivery are clearly indicated. The price is reasonable as well

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Swinton branch is fab!

Had a great experience at the Swinton branch this morning. After struggling to get a Doctors appointment on Friday morning for my daughter, I thought I would take her to my local Weldricks branch. Olivia the pharmacist had a private consultation with my daughter who has a bad sore throat and she was able to issue some antibiotics for her on the Pharmacy First Scheme. Olivia was very friendly, helpful, professional and informative. All the staff at this branch are amazing and make such a good team, I use this branch often and would highly recommend!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Made an online order

Made an online order , Unfortunately my dog passed away before the order could arrive . I called to ask if they could stop the order arriving , not necessarily a refund as I know they'd probably already started working on the order , checking the prescription ect , butt I just didnt want the upset of him order to arrive in a few days time , Without even asking the lady had refunded me and cancelled the order within seconds . Great customer service, 100% would use again if needed , Recommend.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Super Sue

I struggled to place an order on line. It took me almost an hour and I gave up (my fault) I called the freephone number and was lucky enough to speak to Sue. Sue had endless patience and was very helpful. She talked me through what was needed and ended up placing the order for me. Thank you Sue, I'm sure you needed a cuppa after my call. ☺

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy long term customers

We have used Weldricks for years as need regular meds for our dog. The online order process is very easy (very convenient upload of vet prescriptions). Their customer help is also great and incredibly helpful. I’d recommend them to all

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I struggle to get out and about and this service is great. Prompt delivery and always reliable

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Good Supplier

I needed Cetraben moisturizer which is rather costly for me. But from Weldricks they sold them in a pair at very reasonable prices. Delivery was prompt and items have a 3-year expiry date and were well packaged.

The only thing I am a bit uncomfortable with is the provision of a birth date. I think Weldricks should ask for the date of birth only if an item is restricted. This will protect the client's privacy better.

Thank you.

17 December 2025
Unprompted review
Rated 2 out of 5 stars

Used to be a great company

Used to be a great company, always my go-to online pharmacy. Over the past year or so they seem to have completely lost focus.
Orders can be placed and wait for days without anybody so much as looking at them. I have ordered flu medication and paid for express delivery, three days on there's no evidence that my order has even been authorised. Will be going elsewhere from now on. (Would advise others to do the same.)

15 December 2025
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Hello Joe Kemp,

Thank you for taking the time to leave your review and I am sorry to learn from your review that you feel our service did not meet with your expectations. I have reviewed your order which was received by us on Monday 15th December at 6.40am and I can see it was dispatched today (Wednesday 17th December) at 10.07am, this is in line with the processing times we state on our website before an order is confirmed and at the time of choosing your delivery method. We do take great care to clearly state on our web site that it can take from 1-3 working days for dispatch of customer orders. This is based on our past experience of managing customer expectations and to avoid setting up unrealistic targets in the assembly and checking of a prescriptions where safety is always our priority over time. As a long-standing, family-owned business we do try to take great care over how we display these messages as the last thing we ever want to do is to frustrate and annoy our valued customers. I am concerned that you feel our service levels have reduced so I have arranged for one of my customer service colleagues to contact you and try to understand why you think that is the case and to find out if there is anything else I can do for you as I really would wish to retain you as a valued customer and try to persuade you to give us another chance

Yours Sincerely,
Allan

Rated 1 out of 5 stars

Basically a redelivery was put on it…

Basically a redelivery was put on it for 15th dec and it never arrived.

15 December 2025
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Hello Michael Bradshaw,

Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when we have your details we will be able to review your order and make a full and informed response back to you,

Yours Sincerely,
Allan

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