Connect Eyecare Reviews 

700
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and patience, particularly when assisting residents in care homes. The service provided is frequently described as excellent, with many appreciating the convenience of home visits and efficient processes. People felt relaxed and comfortable during their eye examinations, noting the team's understanding approach and dementia-friendly methods. Reviewers also highlight the quality of the products, including new glasses and thoughtful details like names engraved on frames. Furthermore, customer service is consistently praised for its outstanding communication, responsiveness, and comprehensive aftercare.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as wonderful, excellent, and... See more

Product

Customers consistently note positive experiences with the product, particularly the eye care range which... See more

Customer service

Clients share positive opinions on customer service, highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more

Company replied

Rated 5 out of 5 stars

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more

Rated 5 out of 5 stars

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more

Rated 5 out of 5 stars

We had our first clinic for our Care Home Residents on the 14/08/2025. We were blown away by the professionalism, attention to detail and quality of the service. Our residents have been left feeli... See more

Company replied


Company details

  1. Optician

Written by the company

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

700 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(700)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a very good experience with Gary…

Had a very good experience with Gary today,
Very professional and helpful,
I can not thank him enough, for all the information he gave me.

26 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the feedback Sara, our team are always happy to help . Best wishes, Connect Eyecare

Rated 5 out of 5 stars

This is an excellent service for…

This is an excellent service for residents in care homes. They are very patient and do not rush their clients. They explain all the tests that they are carrying out and we are extremely happy with the eye care they provide.

11 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you Ann, our aim is to provide person-centred eyecare for our patients. It's really nice to hear that you recognise and appreciate our approach. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Helpful and useful

Helpful and useful

11 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for taking the time to leave us feedback Elspeth. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Excellent and extremely prompt service…

Excellent and extremely prompt service from Connect Eyecare in carrying out a basic repair to my Dad's glasses. First class service - would recommend.

2 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the kind words & appreciation. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

I would like to thank you Sarah and ann…

I would like to thank you Sarah and ann maire they are very helpful and the residents enjoyed seeing them. So good with the residents talking to them taking time with them and not rushing there. Brilliant job always smiling and happy

17 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Amazing feedback Jade, thank you for the feedback and we shall pass it onto the local team. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Great customer experience

Great experience getting eye assessment and glasses for my mother. Connect Eyecare were quick, efficient and thorough and especially helpful when it came to helping my mother without me in attendance, given she had recently started living in a care home. Thank you Connect Eyecare!

9 June 2025
Unprompted review
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Reply from Connect Eyecare

You're very welcome John. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Great interaction with residents

Great interaction with residents, Sarah and Anne-Marie were fantastic with the residents making them feel comfortable while showing dignity and respect

4 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Lovely feedback, thank you for sharing Jade. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Excellent

Excellent service provided to my elderly father at his care home. Would recommend.

4 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Sarah and Annemarie were fab

Sarah and Annemarie were fab and done a great job of assisting the residents in the care home

3 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you so much for the feedback Leigha. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Looked after the residents very well and spent time and care with them.

2 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the words of appreciation Kirstie. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Both Scott and Gary listened to my…

Both Scott and Gary listened to my initial concerns and, importantly, took the necessary time and care to give a detailed explanation of the patient’s process and supplementary advice. This has resulted in a very positive outcome as well as excellent patient care.

21 May 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

You're most welcome Bernadette. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Maria and her team are fantastic

Maria and her team are fantastic, patient, and professional. They go over and above to ensure every person has a good optician experience in a care home. Their team and efficient and supportive to a consistentl changing environment with different people and get to know each individual. I previously worked with them and had to get them into my new service!

2 May 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you Windmill Manor, we appreciate you too. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Brilliant service wee Allison was…

Brilliant service wee Allison was different class a credit to your organisation

15 April 2025
Unprompted review
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Reply from Connect Eyecare

George! "Wee Alison" is so pleased to hear of your fantastic feedback. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Very pleased

Very pleased with the service can't fault it. My mum is pleased with her new glasses

7 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you Julie. Best wishes, Connect Eyecare team

Rated 5 out of 5 stars

Connect Eyecare

Connect Eyecare were introduced to us last year when our Mum could no longer go to specsavers as she moved to a care home. The process was easy, she had an eye test at the home, she chose frames that she liked but best of all, her name was inscribed on the arm of the glasses!

The screw unfortunately fell out 6 months later. I contacted Connect Eyecare & they fixed the glasses on site, a couple of days later. Impressive!

4 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for sharing your experience Niki. We offer 24-months on all products so if you need us again then get in touch. Best wishes, Connect Eyecare Team

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