Liked the topics for new parents and that the book is personalized for the baby and parents. My suggestion for someone purchasing this as a gift to the baby and parents. Not to make them pay for a sub... See more
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I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... See more
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Could use some clarification as to whether or not you still have to pay monthly for the app if you purchase the physical copy of the baby book or not. I'm still unclear if I have the app included or n... See more
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Did not like the additional add ons at the end with the easily missed decline. Accidentally tapping on any of the options directly charges without confirmation. Not a good business practice or custome... See more
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Company details
About Welcome Baby
Written by the company
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Contact info
United States
- hello@welcome.baby
- welcome.baby
4.0
Great
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Welcome Baby
Dear Timmy Breen,
Selamat datang di toko kami! Kami senang bisa berbagi dengan Anda rangkaian produk berkualitas tinggi yang dikurasi dengan cermat yang menjamin kepuasan. Kami percaya pada kekuatan pilihan dan itulah mengapa kami menawarkan beragam produk untuk memenuhi kebutuhan unik Anda.
Kami bersemangat untuk memberikan produk yang tidak hanya memenuhi tetapi melampaui harapan Anda. Kami tahu bahwa Anda menghargai kualitas, nilai, dan keandalan, dan itulah yang kami tawarkan. Dengan komitmen terhadap keunggulan, kami berusaha untuk memastikan bahwa setiap produk di toko kami dibuat dengan perhatian terhadap detail dan standar kualitas tertinggi.
Kami mengundang Anda untuk menelusuri koleksi kami dan menemukan hal yang sempurna untuk Anda. Apakah Anda sedang mencari produk yang stylish, praktis, atau mewah, kami yakin Anda akan menemukan sesuatu yang menarik perhatian Anda. Tim kami selalu tersedia untuk menjawab pertanyaan apa pun yang mungkin Anda miliki dan membantu Anda dalam perjalanan berbelanja Anda.
Terima kasih telah memilih kami sebagai toko tujuan Anda. Kami menghargai kepercayaan Anda kepada kami dan tidak sabar untuk melayani Anda. Selamat berbelanja! help@welcome.baby
Sincerely,
Welcome Baby Team
Easy to use and make
13 June 2026
Reply from Welcome Baby
Dear littleputtputt,
What wonderful news to hear that creating your special keepsake was so easy! We hope you cherish this memory for many years. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Be aware of app subscription!!!!!
Be aware of app subscription!!!!!
The product itself is nice, but be very aware of the app subscription as it is very costly £25/month and they just charge your account without any payment notice/reminder etc.
Due to so many adds during the ordering process, you are very inclined to just not notice this (as I did) and end up paying for something you are not fully aware of. In my opinion, that is a scam!
12 June 2026
Unprompted review
Reply from Welcome Baby
Dear Lavinia,
We understand your concern regarding everything you've noted. We kindly remind that all relevant terms are clearly outlined and agreed to from the start. So we can look into your specific situation, please reach out to us at help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
So many RED FLAGS....AVOID
Do not recommend this firm owing to their lack of transparency, non-refundability and/or partial refundability, many surprises, and very expensive monthly subscription fee for their app at $46++. Again not clear and if buying a gift, the app is not relevant..just want the book but not an option! BTW the monthly subscription fee is very high. Apps are usually $10/month...another red flag and the fact that there is no phone number to call for customer service. I spent so much time as a grandma, cancelling my card and dealing with this issue...NO THANK YOU
11 June 2026
Unprompted review
Reply from Welcome Baby
Dear Pat Lamont,
Thank you, we understand your concern. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please reach out to help@welcome.baby with your account email and order number so our team can look into everything noted.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear claro_inigoii,
It's wonderful to hear you found the process so simple! We're excited for you to receive your personalized baby book and begin capturing those precious memories. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Nora Abot
Nora Abot, Junion Support Specialist has been amazing every time I reach out to her. She is prompt, clear with her reply and very courteous.
8 June 2026
Reply from Welcome Baby
Dear lkmhawk,
It's wonderful to hear you had such a positive experience with our team! We're thrilled that our support helped make your parenting journey magical. We're always here at help@welcome.baby if you ever need anything else.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear cthall,
What a joy to hear about your fantastic experience! We're just as excited for you to receive your book and start capturing those precious memories. Wishing you all the best on your parenting journey, and remember we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
From first-time grandparents Creating this beautiful baby book has…
Creating this beautiful baby book has been a wonderful experience. So precious, thoughtful and detailed. I know my son and daughter in-law will love this book.
7 June 2026
Reply from Welcome Baby
Dear First-time Grandma Tamra,
It's wonderful to hear how much you enjoyed creating such a precious and detailed memory book. We're so glad it was a wonderful experience for you and will be loved by your family. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
SCAMMERS
THEY ARE SCAMMERS. BEWARE of the hidden app subscription. They know exactly what they are doing, prying on busy parents with newborns, knowing you're too busy to realise the app subscription that they take every month. Also, their generic blanket response to reviews of "we are working hard to improve... blah blah blah.. is BS because the fix takes 20 mins at most but they've been saying they are improving for over 2 years if you read back the reviews from 2024. Disgusting company and team with no ethics.
14 May 2026
Unprompted review
Reply from Welcome Baby
Dear Maya,
We understand your concern regarding the impression you were left with. We'd like to kindly remind that relevant terms were clearly outlined and agreed to from the start. Please email help@welcome.baby with your account email and order number so we can look into your specific situation privately.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear Joanne Rowland,
It's wonderful to know you find our book so lovely! We're thrilled it's helping you capture those magical memories. We're always at help@welcome.baby if you ever need anything on your journey.
Sincerely,
Welcome Baby Team
BEWARE FRAUDULENT ACTIVITY!
BEWARE FRAUDULENT ACTIVITY!! -CHARGES TO CARD WITHOUT COMPLETING ANY ORDER CITING DIGITAL CHARGES. PROCESS IMMEDIATELY ONCE YOU GIVE CARD INFO. WITHOUT CONFIRMING ORDER.NO SUPPORT TO CONTACT
3 June 2026
Unprompted review
Reply from Welcome Baby
Dear Kenni Wall,
We understand your concern about everything noted. We'd like to kindly remind you that the relevant terms were outlined and agreed to from the start. Please email us at help@welcome.baby with your account email and order number so we can look into your specific case privately.
Sincerely,
Welcome Baby Team
It was easy and walked through all the…
It was easy and walked through all the steps to personalize the book.
2 June 2026
Reply from Welcome Baby
Dear letticecharm,
It's wonderful to hear how straightforward you found creating your personalized baby book! We hope you enjoy capturing all those precious memories. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Cheap feel. Not worth buying.
Very disappointed with the quality of the book. The contents are okay like the milestone guides. However, the paper’s too thin, the printing’s not good, and the total feel of the book is so cheap. It is not worth it paying £60! I could’ve just printed it on my own, it would’ve costed me less to make the whole book. I am very disappointed as I’ve seen it advertised as a quality book and it took me months before I finally purchased it. Will not recommend.
Update 29-06-26 I WAS CHARGED £24.59 for the baby app that I didn’t subscribe for! Such scammers! So sketchy that they say it’s free during the time you purchase the book, but there’s a hidden agenda of stealing money from you monthly!
30 May 2026
Unprompted review
Reply from Welcome Baby
Dear dimples,
Thank you, we understand your concern regarding the overall impression you were left with. We want to ensure every Welcome Baby story is cherished. Please email help@welcome.baby with your account email and order number so our team can look into your specific case.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear krjallen,
It's wonderful to hear you found Welcome Baby so intuitive for capturing your precious memories! We're excited for you to continue creating your unique story full of love, making your parenting journey magical. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
WARNING: FRAUDSTERS & SCAMMERS STEALING YOUR MONEY.
WARNING: FRAUDSTERS & SCAMMERS STEALING YOUR MONEY. Once you paid for the book, they continue to take £25 monthly off your account without telling you, claiming the small print subscription charges you NEVER signed up for! They further advertise themselves to be a UK company, after researching I learnt it's a few people based Lithuania in the middle of nowhere scamming UK consumers. I wish I had read these reviews before ordering a book, this is a FRAUD on a global scale, few people getting reach overnight by duping genuine consumers - mothers to be! Disgusting! They should be in jail!
17 May 2026
Unprompted review
Reply from Welcome Baby
Dear Biba,
Thank you for reaching out; we understand your concern regarding the situation you've described. We'd like to kindly remind you that the relevant terms were clearly outlined and agreed to at the time. Please email us at help@welcome.baby with your account email and order number so we can look into everything noted for you.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear traubbj,
What a joy to know you're finding it so simple to create lasting memories! We love helping you make your parenting journey magical. Our team is always here at help@welcome.baby if you ever need support.
Sincerely,
Welcome Baby Team
It was very well guided and I liked…
It was very well guided and I liked that you offered choices at every stage. Also that you kept it easy to keep the message page private by asking to fill it out at the end.
25 May 2026
Reply from Welcome Baby
Dear Sujata Parikh,
We're so happy you enjoyed the guided choices and straightforward process of creating your personalized baby book. It's wonderful that the experience felt easy and intuitive. We hope your Welcome Baby book helps you capture many magical moments, and we're always here at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
So poor
So poor! Ordered the book which I feel is really overpriced for the money and the quality isn’t great. Then there is the sneaky subscription charged at £25 a month. They won’t refund despite the billing period not starting and it’s completely unusable until your baby is here. I bought the book well in advance of my baby arriving which could have incurred a lot of charges before the app could be used. They refused to refund the app charge despite it being for an upcoming month which I couldn’t use. Lack of transparency and not the best product! Avoid at all costs!
25 May 2026
Unprompted review
Reply from Welcome Baby
Dear Catriona Kirk,
Thank you, we understand your concern regarding what you've noted. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to. For a private review of your specific situation, please reach out to us at help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
It was easy to go through and fill in…
It was easy to go through and fill in what I wanted to include in the book. Now just waiting for the hard copy to arrive.
23 May 2026
Reply from Welcome Baby
Dear Yolanda Cretikos,
It's wonderful to hear how smoothly you found the process of personalizing your baby's story. We're so excited for you to receive your hard copy and begin making your parenting journey magical with it! We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Reply from Welcome Baby
Dear Deborah Thomas,
We're absolutely delighted you found it so easy to personalize your baby book and are thrilled with the beautiful outcome! It's our pleasure to help you create lasting memories. Remember, we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
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