We Know London Reviews 58

Don't use this shit company for Airport transfers . Today they help me booking a taxi from Heathrow to Hammersmith for the cost of £67.00 and for my surprise the poor driver was a uber driver getting pay only £23.00 fom the £67.00 . Don't use this scammers they don't have their own drivers . They just do the booking through uber or bolt. Stay away from this people

Deepak was most helpful today. My wife has a knee injury and Deepak helped us arrange a car service to our terminal so that she did not have to make the long walk to Terminal 3. We were desperate and his assistance put us at ease.

On 23 August my elderly husband and I landed in London exhausted and were helped by a lovely man called Sabby who organised an Uber for us to Southampton after I had problems with my phone. His name is Sabby and he was patient and kind. Many thanks Sabby.

As we waited in line at Heathrow T3 information desk, we watched with admiration as the affable attendant (Sabby) assidiously and patiently deal with one customer after the other with a remarkably pleasant and an unflustered manner. We imagine in the course of the day there would have been scores of customers, yet each person commanded his full and undivided attention. Bravo! That's genuine customer services.

Harpreet was awesome! We came with a group of 12 to London, and we met Harpreet at the We Know London Booth. She helped us with train tickets and Hop on - Hop off tickets. She was so kind, and full of helpful information. We were one family, so she took the time to give us all of the options to save us some money. We were so impressed with her, that when we returned to Heathrow to pick up our luggage, we looked for her again to find transportation to our AirBNB. Outstanding customer service! You can tell that she truly cares for people- and that’s what it’s all about!

This company has misleading signage indicating that they are a tourist information kiosk. My friend and I were sold tickets to a hop on hop off bus tour and were told to download an app that was confusing and didn't have information on which hop on bus company we had bought tickets for. I almost gave up on trying to redeem the tickets.

Hotel recommended this service because the regular shuttle had been unreliable of late. Booked a private shuttle, because of the amount of luggage we had, for £36. Five minutes before it was supposed to arrive I received a text saying that they had booked an Uber for us. I could have booked the same thing for £27. I won't use this service again.

Sabby was well-informed about my options, communicated clearly and quickly set me up with what I needed. Of all the people I interacted with after my flight issue, he’s the only one who actually helped me.

Excellent service recommend to all

Bozena was extremely knowledgeable and helpful. She took the time to answer all of our questions and provided information to make our trip more enjoyable. I was happy that my traveling partner and I found her!

Person at Heathrow used wrong SIM card (50 Intl minutes)when activating my UK phone instead of what I bought (250 Intl minutes). I had to buy additional international minutes after three days to complete my trip

Bozena was amazing. Bozena provided several options on how to get to our hotel. Bozena is very courteous, informative and an outstanding service provider.

Bozena was wonderful and helped us plan for creating memories.

DeePak was an absolute legend. Sorted out all of my travel and entertainment for the duration of my trip. Even printed out directions. What a gentleman. Great start to my trip. So grateful to him!

The ladies harshita and Bozeno were extremely helpful in how to navigate and pay for the various scenic sites and locations. Helped us pick the right package for what we wanted to do

Very good employees who should be in customer service!

Just landed at Heathrow and spotted the We Know London desk right in the terminal - what a lifesaver! The staff was super helpful getting us sorted with train tickets, showing us the best route to our hotel + giving us actual useful tips for our stay.

Made our first day so much smoother. Will definitely stop by their desk again next time I'm in London!

Maya on the information desk was amazing!!! Really friendly and she had all the necessary informations that i needed.
But on the other hand the bus H2B never arrived. We were waiting on the bus stop (more that 10 people) for more than an hour and the bus never showed up. Luckily the driver of H2X was super helpful and made a detour out of his normal route in order to accommodate our travel

My name is Li Ming, and I am a doctor from Peking University People's Hospital, which is one of the best universities and hospitals in China. Due to inadequate preparation, my bank card was unable to withdraw cash. Shubham and Abbas from WEKNOW assisted me by helping to set up a China Unicom SIM card, organizing my travel in London, and obtaining a local phone card. Their service was excellent, and I would like to express my gratitude here.

Absolutely ripped off and lied to after a long flight