Weight Watchers Reviews 

4,117
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,837 reviews, reviewers had a great experience with this company. Customers consistently praise the supportive and caring staff, including clinicians, dietitians, and coaches, who provide helpful guidance. Many people find the program effective for weight loss and health maintenance, appreciating its ease of use and practical approach. Reviewers value the app's tracking features, especially for macros like protein and fiber, and the availability of virtual workshops and exercise videos. The community aspect and informative workshops are frequently highlighted as beneficial for support and learning. However, some customers also noted issues with the app's usability, describing it as confusing, inefficient, or time-consuming for daily tracking. A few other people mentioned that recent program changes, particularly the increased focus on GLP-1 medications, felt disheartening or made the process slow and frustrating for them.

What people talk about most

User experience

Customers had ambiguous experiences with the user experience, with many finding the app and program... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and genuine care of... See more

Product

Consumers find the product to be ambiguous, with some expressing satisfaction with the program's... See more

Application

Reviewers mention ambiguous feedback about the app, with some finding it helpful for tracking diet and... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do love the family community sometimes I don’t want to hear the science facts if you go to WW you know it is science base, that really makes the meeting section boring and too wordy. Often the scien... See more

Company replied

Rated 4 out of 5 stars

My care team has been great. I’ve received quick responses to my questions. The app can be confusing on the medication side. I completely missed N important chat that ended up delaying getting st... See more

Company replied

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 5 out of 5 stars

My team Rachel Trosky Clinician, Deborah Hoehn Registered Dietian and Carla S Care coordinator are soooooo helpful and always answer my questions with genuine care. I feel confident with my journey. B... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,117)

3,958 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the app!

I love the app!! Especially the Macros! I am learning more about proper nutrition on this new WW program than ever before. Love it! And…it’s working!

21 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear how much you love the app and especially the Macros feature! It's wonderful that you're gaining a deeper understanding of proper nutrition with the new program, and we're thrilled to know it's working for you.

Rated 5 out of 5 stars

The app could be easier to toggle…

The app could be easier to toggle between entering weight and daily activities. Daily inspirations could be useful, too!

20 July 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and are glad you found the app useful! We're always looking for ways to improve the user experience, and your suggestions about toggling between weight and activities, as well as daily inspirations, are valuable. We will certainly consider these for future updates.

Rated 5 out of 5 stars

This is the only diet in my opinion…

This is the only diet in my opinion that is healthy.
Secondly, it is the only diet I have ever been on where I have maintained my goal weight for 7 years and I am 80 years old and have had to cut down on activity since I have had 7 spinal fratures.
It is Mary Sheridan not Jim Sheridan

18 July 2026
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Reply from Weight Watchers

We are so incredibly inspired by your dedication and success! It's truly wonderful to hear that our program has been a healthy and sustainable part of your life for so many years, especially given your personal challenges. Thank you for sharing your amazing journey with us.

Rated 4 out of 5 stars

Ordered as directed

Ordered as directed, received a confirmation and medication was received within a few days.

12 July 2026
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Reply from Weight Watchers

We're happy to hear that your order was processed smoothly and your medication arrived promptly. Thank you for your positive feedback!

Rated 5 out of 5 stars

I didn't realize I needed to reorder my…

I didn't realize I needed to reorder my meds 10-14 prior to running out. I asked the team for an expedited refil and I was only without 4 days. I truly appreciated the assistance.
Thanks.

13 July 2026
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Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I feel like I can trust WW

I feel like I can trust WW. I am still getting used to the app. It is soooo much easier than the old program where you physically had to weigh in each week.

18 July 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I love the program.

I love the program especially the online app with educational information and workshops that assist with focusing on topics.

12 July 2026
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Reply from Weight Watchers

We're so glad you love the program, especially the online app! It's wonderful to hear that our educational information and workshops assist with focusing on topics.

Rated 5 out of 5 stars

You’re Not Alone

Thank you WW for enabling us to have the necessary tools to help us on our journey.

19 July 2026
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Reply from Weight Watchers

We're so glad to hear that our tools are helping you on your journey! Thank you for your wonderful feedback and for sharing your positive experience.

Rated 5 out of 5 stars

Communication is great

Communication is great. Always respond to questions. Helpful information on line available to customers. Great recipes available. Support always available.

20 July 2026
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Reply from Weight Watchers

We're so glad to hear that you find our communication great and that our team is always responsive to your questions. It's wonderful that you appreciate the helpful online information, great recipes, and consistent support!

Rated 5 out of 5 stars

My experience with weight watchers as…

My experience with weight watchers as been great so far
I’ve experienced timely and informative responses and excellent community support system.
I’m really excited to see real results and here for this remarkable journey

13 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that your experience has been great so far! It's wonderful that you've received timely, informative responses and excellent community support. We're excited for you on this remarkable journey!

Rated 5 out of 5 stars

Adding the GLP-1 was key!

Adding the GLP-1 was key

20 July 2026
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Reply from Weight Watchers

We're so happy to hear that incorporating the GLP-1 has made such a positive difference for you. We appreciate your valuable feedback!

Rated 4 out of 5 stars

I do love the family community…

I do love the family community sometimes I don’t want to hear the science facts if you go to WW you know it is science base, that really makes the meeting section boring and too wordy. Often the science words aren’t truly understood by everyone either! We need the private studios back because using others space can sometimes cause issues like the heat is broke or no ac on a hot day.

19 July 2026
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Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

Your response time is too long

Your response time is too long, I think the app is rather confusing, the information is sometimes inaccurate. I’m actually very disappointed and I’ve been a part of Weight Watchers for many years.

20 July 2026
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Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 3 out of 5 stars

I miss the old WW but appreciate the WW ap

I love the availability of virtual classes and the new different topics. I like the workout videos. I do miss having in person locations closer and available. I Miss the super early in person classes. I absolutely miss the WW locations that sold WW products. I miss WW magazine. I 100% miss Aptive workout collaboration WW had.

19 July 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

I go to workshops each week and the…

I go to workshops each week and the people and leaders make it a great experience. Many people’s story it I did for a while then dropped off and I wish I never did because we know this system works.

18 July 2026
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Reply from Weight Watchers

We're so glad to hear our workshops and community create a great experience for you. We appreciate you sharing your journey and feedback with us.

Rated 4 out of 5 stars

I love being able to use the app for…

I love being able to use the app for tracking and getting recipes. All the changes have made it difficult. I was finally getting the hang of it, then everything changed. There has also not been a lot of info about the changes. And not everyone's changes came at the same time. It would be nice if there were some kind of written not virtual, not ON the app. An email we could print and refer to as we practice of a brochure. But with details.

19 July 2026
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Reply from Weight Watchers

We appreciate your feedback regarding the recent app changes and understand your frustration with the adjustments. We recognize the importance of clear communication and are working to provide more comprehensive information to help our members navigate these updates. Your suggestion for printable resources is valuable.

Rated 4 out of 5 stars

I like the app

I like the app. I find it easy to navigate.

19 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

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