Weight Watchers Reviews 

3,983
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,702 reviews, reviewers had a great experience with this company. Customers consistently praise the knowledgeable and supportive staff, including coaches and clinicians, for their friendly and helpful approach. Many find the program highly effective for weight loss, appreciating its comprehensive tools and positive results. The app is also highlighted for its excellent tracking features, allowing users to monitor macros, and for providing access to informative workshops. Conversely, some customers reported the app to be confusing or prone to technical issues, hindering food tracking. Others faced difficulties with medication access, dosage, or experienced a lack of expected results.

What people talk about most

User experience

Users describe ambiguous interactions with the user experience, with many finding the app user-friendly for... See more

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with the support and... See more

Product

Clients share ambiguous opinions on product, with some expressing satisfaction, noting positive results like... See more

Application

Reviewers highlight ambiguous aspects of the app, with many expressing satisfaction and praising its ease of... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the helpfulness of care... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My care team has been great. I’ve received quick responses to my questions. The app can be confusing on the medication side. I completely missed N important chat that ended up delaying getting st... See more

Company replied

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 4 out of 5 stars

I have recently had major medical isdues with my father and not entering my meals. It took too long to get meds after i started whdn meds were not approved by my insurance anyway. The injections have... See more

Company replied

Rated 4 out of 5 stars

Long time WW member, and glad that now WW Clinic with GLP-1s are an option. But when I switched to Clinic I was surprised to find that all of my history with WW (including weight history) does not co... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,983)

3,777 reviews in the last 12 months

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Rated 5 out of 5 stars

I am enjoying being able to see new…

I am enjoying being able to see new foods that is more healthy for me and working with the amazing people at Ww

16 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy you're enjoying discovering new, healthy foods! It's wonderful to hear you're having a great experience with our team.

Rated 5 out of 5 stars

Its very good

Its very good. I am enjoying it

9 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so glad to hear you are enjoying it. Thank you for your positive feedback; we truly appreciate it.

Rated 5 out of 5 stars

Do your food tracking and stick to your daily points.

The app is awesome and easy to use. Tracking food is everything. Make sure you are getting lots of protein and fiber.

16 July 2026
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Reply from Weight Watchers

We're so glad you find our app easy to use and helpful for tracking your nutrition! We appreciate your excellent feedback.

Rated 2 out of 5 stars

I have been out of my medication for…

I have been out of my medication for over a week now almost two weeks.

2 July 2026
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Reply from Weight Watchers

We are very concerned to hear about the delay in receiving your medication. We understand how crucial it is to have your prescriptions on time, and we are actively looking into this matter to prevent future occurrences.

Rated 5 out of 5 stars

Great information

Great information. Timely responses.

15 July 2026
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Reply from Weight Watchers

We're happy to hear that our information was helpful and our responses were timely. We appreciate your positive feedback.

Rated 3 out of 5 stars

Following and Disappointed

I’ve been a lifetime Weight Watcher and recently returned as it’s becoming harder later in life to keep it off. I’m a month in and so far no progress after a few pounds the first week. Ever since they changed the points program, it doesn’t work for me. On the old Points Plus program I would have lost 10 lbs by now. Trying the meds + part too and still nothing. Will continue for 90 days and if no progress, I’ll try another program.

9 July 2026
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Reply from Weight Watchers

We understand your frustration with the program and the lack of progress, especially after being a long-time member. We're sorry the current Points program isn't working as effectively for you as the previous one, and that the meds + part hasn't yielded the results you hoped for. We appreciate you sharing your experience and will take your feedback into consideration.

Rated 5 out of 5 stars

Timely responses

Timely responses. Available resources to help in my weight loss journey

9 July 2026
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Reply from Weight Watchers

We're happy to hear that our timely responses and available resources are helping you on your weight loss journey. We appreciate your positive feedback!

Rated 3 out of 5 stars

The process was very slow

The process was very slow. The App needs work. Med+ and the front end of the App don’t communicate. I was asked to provide health care information multiple times. Excluding the medication, the WW program is too expensive. They don’t help you with your health insurance, it seems as if it’s too much work for them. The push their own pharmacy.

14 July 2026
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Reply from Weight Watchers

We're truly sorry to hear about your frustrating experience with the slow process and app issues. Your feedback is important to us.

Rated 1 out of 5 stars

Here is a follow up to my recent review…

Here is a follow up to my recent review of Weight Watchers and their unethical billing practices…
After continually letting them know that I did not want to belong to a such a despicable company anymore -mainly because of how they treated seniors and manipulated their health benefit cards - see my recent previous review ; two different representatives and their supervisors still told me not to worry about any upcoming billings as they would all be denied and also to just ignore their billing emails as well because that was just how their own policy was set up in their own system and that my subscription would eventually cancel because of it…even if a commitment was in place and they also told me that they would never send anyone to collections …
Well they did try billing my card more times ( I was even paid up in advance at this time!?) and as expected they denied my card again …
HOWEVER just this week I saw that THEY must have changed THEIR own policy and decided to allow their July billing to go through without ANY contact with me whatsoever…Even knowing that I had stated multiple times that I did not want to be a part of their company and corrupt politics anymore…
This ( again) proves to me that this company is full of unethical practices and policies…

14 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We appreciate you taking the time to share your continued feedback regarding your billing experience. Your detailed account helps us identify areas where we need to improve our policies and customer interactions.

Rated 1 out of 5 stars

Weight watchers is absolutely awful

Weight watchers is absolutely awful. I tried to cancel my medical plan per my doctor order for GLP1 and they wouldn’t let me. I tired to cancel within 24 hours of signing up and they told me I was stuck for 6 months even though I never signed anything. I was originally subject to $50 a month. They then said after the first month it was $84.99 a month, which is insane. I again called and said I couldn’t afford it and they wouldn’t let me cancel. I will never use this company again and I am
Letting all my friends know not to sign up

15 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We are sorry for the frustration caused by your membership terms. When you enrolled, you accepted a long-term commitment plan to secure a reduced monthly rate; according to our terms and conditions, these memberships can only be ended once the agreed-upon period is over. We disclose our pricing and commitment details during sign-up for full transparency. To remain fair to all members, we must uphold these policies and apologize for any inconvenience.

Rated 5 out of 5 stars

It works!

Finally gave glp-1 a try

8 July 2026
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Reply from Weight Watchers

We appreciate you sharing your experience with GLP-1. We are glad to know you gave it a try.

Rated 4 out of 5 stars

It would be good to hear from the care…

It would be good to hear from the care team more often. This refill snuck up on me because I didn't read the notice you sent in late June carefully enough.

15 July 2026
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Reply from Weight Watchers

We appreciate your feedback and understand the importance of timely communication regarding refills. We are exploring ways to improve our notification process for future refills.

Rated 5 out of 5 stars

Timely responses

Timely responses

15 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

RUN DON'T WALK AWAY from WW.very person I have dealt with has been…

Every person I have dealt with has been incompetent. They never read past texts, change communication people constantly. I send messages 4 or 5 times before I get any kind of real answers, most of the communication I received is something generic to supposedly answer all questions. I have been a life time member since I was 20, this is so frustrating and disappointing. I worked briefly with RO and there is no comparison. RO is so organized, you can talk to a real person, and they actually any like they care about your journey. I never got that impression from WW ever. Once my commitment is up, I'm going back to RO.

15 July 2026
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Reply from Weight Watchers

We are truly sorry to hear about your frustrating experience and the disappointment you've faced. We understand how important consistent and personalized communication is, and we regret that we haven't met your expectations. Your feedback about our communication is valuable and helps us identify areas for improvement.

Rated 4 out of 5 stars

The app is user friendly for the most…

The app is user friendly for the most part, although there could better integration between My Day and Med+ so that if you enter your weight in one place it will automatically populate in both.

The clinician has been very supportive and communicative. Lots of good recipes to try. Easy to look up foods or scan products to add new ones. The scan/take a picture your plate option to know it’s point value/nutritional content could use quite a bit of work though - out of curiosity I took a picture of my medium sized hound dog and it literally said that it was 6 hot dogs, some wheat grass, and a couple other things! I then took a picture of my other similar sized dog and got another range of particular results. It made for an interesting experiment on if the feature could actually differentiate real food items from non food items (obviously my dogs are not actually something I would consider as real food for my consumption) and the results were rather entertaining! So if you want a good chuckle give it a go!! Laughter is healthy and often described as « the best medicine ». :-) Your family or friends might get a little giggle out of your results too! Just be sure to add « no actual pets were considered for consumption » as you don’t want to accidentally get someone upset thinking you’d really eat your pet (or who knows chair for all that matter!)!

Back to being serious - I have tried a couple of the workshops and can see how they can be helpful. Even though I don’t think I would likely attend any that the camera was mandatory - not for me. I can see how others would like that though.

One thing that WW should consider offering with membership is a free digital scale that automatically connects with their App, so when you weigh in the App automatically updates. Teledoc Health that is a free perk of my BCBS provides this as part of their preventative care program. They also provide a free blood pressure monitor for those who qualify, which would also make sense for WW since they frequently want you to update your blood pressure - at least with prescription refills. Since most people probably don’t have BP monitors at home, this would be a natural partner for WW and more streamline the process and be more user friendly. I am sure there are scale and BP monitor companies that would love to partner with WW on an endeavor if they aren’t already and I’m just not aware.

I did try to use AirPlay with a workout and it started to load but didn’t fully - this could be an OE on me but screen mirroring would be extremely useful for me in trying to follow a workout rather than trying to depend on watching a person on a tiny phone screen at some awkward angle.

Overall, I would recommend the experience I’ve had with WW to others. I’ve found it to be easier to stick with than other similar programs for food tracking and weight loss I’ve used in the past. There are no major issues I’ve experienced, only enhancements that could be made. I do think that the program is quite adaptable for people who only want basic support to others who want a wider range of support with nutrition counseling, medication, workouts, work shops, etc. I am glad that I decided to give WW a try!

Results so far: after ~ 6 weeks I’ve just earned my 15 lb charm! This broke a personal milestone in my weight loss journey that I was unable to obtain on my own in the past.

These are all my own experiences and are not in any way incentivized to share in this review. Good luck on your journey!

8 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 4 out of 5 stars

Down around 13 pounds feeling good

Down around 13 pounds feeling good. It's been a little hard being on vacation . Staying focused on good habits. I want to lose ten more pounds. My new goal weight is 190lbs.🥑🍇🌶

15 July 2026
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Reply from Weight Watchers

We're so glad to hear about your progress and dedication to healthy habits, even on vacation! We know it can be challenging, and we commend your focus. We're rooting for you to reach your 190lb goal!

Rated 5 out of 5 stars

Works great.

The app is great.

8 July 2026
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Reply from Weight Watchers

We're so happy to hear you find our app great! We truly appreciate your positive feedback and kind words. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Easy to follow

8 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

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