I’m really grateful to Sneha! 🌟 She was incredibly patient, kind, and helpful throughout the whole vehicle licence process. She explained everything clearly, followed up quickly, and made the entir... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weflex Ltd is helping , providing drivers with Tfl private hire vehicle licence as well as other councils Taxi / private licence holders with very fast process following required checks . Payments... See more
Company replied
Ash was a total lifesaver — sharp, patient, proactive, and genuinely the only reason this didn’t end as a 1-star disaster. Without him, this experience would have been rock bottom. The wider process... See more
Company replied
Iam so happy with every one on Weflex team that I have met. Ash has been very helpful in putting things through to me as regards to my rent to buy car. ABDULLAH is wonderful always there to clear the... See more
Company replied
Company details
Written by the company
WeFlex was created to give Uber partners, Ride-Hailing Drivers and delivery drivers access to new & used vehicles at competitive weekly prices. We provide more than just vehicles as we provide insurance, vehicle servicing, PHV licensing and more to our customers. We provide help to our customers so that when they take a vehicle from WeFlex it’s ready to go and they can immediately start earning.
Contact info
Unit 6, Westpoint Trading Estate, W3 0RA, London, United Kingdom
- 020 8033 8713
- info@weflex.co.uk
- weflex.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have always a great support from Mr…
I have always a great support from Mr Junaid, who many times resolved my issues with a professional way. He is listening and communicating and focusing to make an easy way to resolve issues.
Mr Junaid, much appreciated.
5 February 2026
Unprompted review
Reply from WeFlex
Hi Rafid,
Thank you for the kind words. We’re glad Junaid has been able to support you consistently and resolve your issues in a professional and clear way. Your appreciation will be shared with him.
Best wishes,
The WeFlex Team
Please don’t get car from WeFlex they…
Please don’t get car from WeFlex they don’t deserve even 1 star as long as you sign in there documents you guys put yourself in trap because they are scam
5 February 2026
Unprompted review
Reply from WeFlex
Hi Sinya,
Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. The Head of Customer Experience would be more than happy to address your concerns.
We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.
Best wishes,
The WeFlex Team
I asked for a manager call back…
I asked for a manager call back regarding an issue with a couple of PCNs. Ash called me, he quickly understood the problem and resolved the same day. He then called me back to confirm that the issue is resolved. That's what I call a true customer service. Ash is a good listener and is definitely a strong asset to the company. Ash you made my day... Thank you for resolving the issue so quickly.
3 February 2026
Unprompted review
Reply from WeFlex
Hi Adil,
Thank you for taking the time to share this. We’re really pleased to hear Ash was able to quickly understand the issue, resolve it the same day, and follow up with you. That level of care and communication is exactly what we aim to provide.
Best wishes,
The WeFlex Team
Very informative and supportive
Very informative and supportive. Amazing Ash, Najma and Sarthak. I recommend WeFlex.
3 February 2026
Unprompted review
Reply from WeFlex
Hi Nuel,
Thanks for your feedback and recommendation. We’re pleased to hear you found the support informative and helpful, and that Ash, Najma, and Sarthak looked after you well.
Best wishes,
The WeFlex Team
I spoke today and was served very well.
3 February 2026
Reply from WeFlex
Hi Roman,
Thank you for your review. We’re glad to hear you were served well and that the experience met your expectations.
Best wishes,
The WeFlex Team
Ash very nice he is very nice to speak…
Ash very nice he is very nice to speak & every things very good
3 February 2026
Unprompted review
Reply from WeFlex
Hi Abdul,
Thank you for your kind feedback. We’re glad you found the service pleasant and easy to deal with.
Best wishes,
The WeFlex Team
Thank you Ash.. it was quick and professional
Ash.. it was a professional service. Thanks 🙏🙏🙏
2 February 2026
Unprompted review
Reply from WeFlex
Hi Salim,
Thank you for your review. We’re pleased to hear the service was quick and professional, and that Ash was able to assist you.
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi Faisal,
Thank you for your review. We truly appreciate your feedback and wish you all the very best from the entire Weflex team.
Reply from WeFlex
Hi Adde,
Thank you for your feedback. We’re pleased to hear you were happy with the explanation and the service provided, and that a good solution was reached. We really appreciate you taking the time to share your experience.
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi,
Thank you for your review and for taking the time to share your feedback. We’re really pleased to hear you had an excellent experience and appreciate the 5-star rating.
Best wishes,
The WeFlex Team
I have been to the centre to collect…
I have been to the centre to collect replacement car, I received good service from Ash. Thank you
27 January 2026
Unprompted review
Reply from WeFlex
Hi Birhanu,
Thank you for your kind words. We’re glad to hear Ash provided good service and supported you with your replacement vehicle. We’ll be sure to pass this on to him.
Best wishes,
The WeFlex Team
Having received a courtesy car awaiting…
Having received a courtesy car awaiting repairs on my rental, the service of the team was efficient notably Ash and the Local manager Zahid
26 January 2026
Unprompted review
Reply from WeFlex
Hi Essam,
Thank you for your feedback. We’re glad to hear the courtesy car arrangement went smoothly and that Ash and Zahid were able to support you efficiently. We really appreciate you taking the time to share your experience.
Best wishes,
The WeFlex Team
Exporting
Hi, Emmanuel The company called WeFlex are so wicked company with wicked staff trying to explore consumer their money I started rent to buy business with them 2023 with a car Kiv Niro which isn't full function so I called for cancellation and the useless staff called Weflex canvas me for another car toyota BZ4X ofwhich I told him i want full spare car because the Kiv Niro i cancelled was that the no steering heater on the car and no auto boots so I wanted full specs car and we agreed but to my surprise he Weflex brought Toyota BZ4X LL74FKO that don't have all what I agreed with him on December 2024 and told him Weflex this not what we agreed on and he sod sorry the car is already on your name that nothing he can do if not I for go my deposit so I accept the Toyota car again without what I needed on the car 1yrs later I called to cancelled the rent to buy and they started to robbed me by taking pictures of the car Bz4x that have used for a year fulling paid till date that I needed to pay £1300 and said nothing wrong with this car no dent no cracked but the staff taken pictures of herself on the pictures and said I we never pay any money to WeFlex company for trying to explore money out of me and if they think I own them WeFlex company they can process to court and me welfex are the most useless person have ever seen in my life after paying over £30,000 with them they still want to robbed me again people needed to be careful to do business with welfex because they find all ways to micked you your money with all means I have many colleagues they done almost the same thing to no money for you again because have till last date of our contract final payment
1 I booked KIA Niro myself on phone which I never knew it wasn’t fully functional that why I cancelled contract that why one your Weflex staff canvas me for another BZ4X Toyota which I told him the what I needed from the Toyota BZ4X which Full functional which we agreed but to my surprise Weflex staff called me for collection day which I I disagreed but the staff said sorry that the name is already on my name that why agreed
2 I called for cancellation for Toyota BZ4X and Weflex started play game saying they charged me £1300 and I said No way because the Car Toyota BZ4X is with no dent , no srack, no damage so I have no money to pay again because have paid for the car till last day and like said if you think I owned you take me to court then we start from there
7 January 2026
Unprompted review
Reply from WeFlex
Hi Emmanuel,
We would like to clarify a few points for accuracy.
You first collected a brand new Kia e-Niro in April 2024, which you used for a significant amount of mileage without any reported issues. In December 2024, following discussions with our team, you agreed to and collected a brand new Toyota BZ4X. All vehicle specifications, pricing, and weekly payments for both vehicles were clearly explained and confirmed prior to collection. As these vehicles were new at the time of handover, there were no issues present at delivery. As with all customers, you had the option to decline the vehicle at handover if it did not meet your requirements.
Regarding the end of the agreement, the vehicle was returned with multiple damages identified during inspection. Charges were applied only for significant items, strictly in line with our Fair Wear and Tear policy, which is publicly available and applied consistently across all customers.
Damage costs: https://rb.gy/e7bjle
Fair Wear and Tear guide: https://rb.gy/vl36od
We strongly refute the suggestion that any charges were unfair or intended to exploit you. All inspections, photographs, and associated costs were assessed in line with the agreement.
Throughout your time with WeFlex, our team remained in regular contact, discussed alternative vehicles, explored more affordable options, and supported you with inspections and a vehicle swap based on your circumstances. If you would like to discuss this further, please contact our customer support team, who will be happy to assist.
Best wishes,
The WeFlex Team
Ash was brilliant and helped solve…
Ash was brilliant and helped solve issues I had with my electric car. I highly recommend him.
26 January 2026
Unprompted review
Reply from WeFlex
Hi,
Thank you for the kind words. It’s great to hear that Ash was able to help resolve the issues with your EV and get things back on track. We’ll be sure to pass this on to him.
Best wishes,
The WeFlex Team
My experienceOutstanding Customer Service at WeFlex at WeFlex was great…
My experience at WeFlex was great thanks to the professional and helpful staff. I usually handle things over the phone or email, which can sometimes be challenging, but coming into the office made a big difference.
In particular, Sneha at the reception was outstanding. She was courteous, professional, and went above and beyond to help me with an ongoing issue I was having with the Uber platform after uploading my documents and new insurance. She patiently worked through the problem with me, even contacting Uber on my behalf, which I truly appreciated.
I was also assisted by a gentleman from the payment department possibly named Amir who was very professional and helpful too.
Overall, the service was excellent. Sneha deserves five stars for her dedication and support. I left feeling very satisfied. Thank you.
21 January 2026
Unprompted review
Reply from WeFlex
Hi,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your visit to the office made a positive difference and that Sneha was able to support you so thoroughly with the Uber platform issue. Going the extra mile for our customers is exactly what we aim for, so your comments will mean a lot to her.
It’s also great to hear that Amir from our Payments team was able to assist you professionally during your visit. Feedback like this helps reinforce the standard of service we strive to provide every day.
If there’s anything further we can help with, please don’t hesitate to reach out. And if you feel your experience reflects a higher rating, we’d really appreciate you updating your review.
Best wishes,
The WeFlex Team
senna and Lisa are so lovely always so…
senna and Lisa are so lovely always so friendly and most helpful thank you weflex
23 January 2026
Unprompted review
Reply from WeFlex
Hi Chris,
Thank you for your lovely review of our support team. We will be sure to pass your kind words on to Sneha and Lisa.
Ignore this company
Hi all
I hope some people they will read the reviews before contacting this company.
DON’T DO IT
Only in case you like LIES , bad communication , non professional members including managers
All most everything (excluding the payment because this is the more important part for them. . . Calls messages email just a “friendly reminder”
14 November 2025
Unprompted review
Reply from WeFlex
Hi Sandu,
We’re glad to see that your account manager was able to get in touch and resolve your concerns. Our team is always committed to providing support and ensuring our customers have a smooth experience.
If you need any further assistance, please don’t hesitate to reach out, we’re always happy to help. We’d also appreciate it if you could consider updating your review to reflect your current experience.
Kind regards,
The WeFlex Team
Thanks to Ahmed and Ash I now have a…
Thanks to Ahmed and Ash I now have a replacement car to carry on working. Nobody knows when a collision will happen, but we do need the backup in times of need. This Weflex provides for all TfL licenced drivers that are contracted with Weflex.
22 January 2026
Unprompted review
Reply from WeFlex
Hi Sotirakis,
Thank you for sharing your experience. We’re pleased to hear Ahmed and Ash were able to support you with a replacement vehicle so you could continue working. We know how important it is to have that backup when it matters.
Best wishes,
The WeFlex Team
Sneha helped me upload my documents on…
Sneha helped me upload my documents on Uber, Bolt and FreeNow. I’m happy with her service.
22 January 2026
Unprompted review
Reply from WeFlex
Hi Abdikarim,
Thank you for your feedback. We’re glad to hear Sneha was able to help you get everything uploaded smoothly across multiple ride-hailing platforms. We’ll be sure to pass this on to her.
Best wishes,
The WeFlex Team
Customer service
I had a phone call with the weflex support team this morning I had a very quick response for my request all staff they are friendly and polite. I have this particular-staff member name is Sheron She’s very polite and kind and quick response.
Thanks Sheron and weflex
21 January 2026
Unprompted review
Reply from WeFlex
Hi,
Thank you for sharing your experience. We’re really pleased to hear that Sheron was polite, kind and quick to support you, and that the team responded promptly to your request. We’ll be sure to pass your kind words on to her.
Best wishes,
The WeFlex Team
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