Banner for WeFix London

WeFix London Reviews 

620
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and polite during home service appointments, making interactions pleasant and reassuring. People also appreciate the highly efficient service, noting that professional engineers arrive promptly, explain everything clearly, and resolve plumbing or electrical problems very quickly. Though some reviewers noted occasional scheduling delays or issues that could not be fully resolved on the first visit, others experienced minor inconveniences regarding appointment times, scheduling changes, and situations where repairs required follow-up visits. A few consumers also mentioned feeling stressed when dealing with unexpected complications or handling active leaks after initial work.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that engineers and support team members are... See more

Service

Consumers find service to be positive, highlighting prompt response times and reliable professionals.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Quality

Reviewers mention positive feedback about quality, consistently noting that professionals deliver high... See more

User experience

People report positive experiences with user experience, highlighting great service overall. Customers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rob Dalton certainly went the extra mile for me today – helping fix issues with my flat’s water supply and good advice on the way forward with various work. He was also able to offer advice to the... See more

Company replied

Rated 5 out of 5 stars

One of the best experiences I’ve had with a repair call out service. Joshua & Chris were both very friendly and helpful. They were knowledgeable and fixed the problem very quickly. They were honest ab... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend WeFix enough. I had floods of water coming through the ceiling at 23:00. I called WeFix, who were very reassuring, and an engineer arrived in under 30 mins. Adam solved and fixed... See more

Company replied

Rated 5 out of 5 stars

Lee was excellent all round. He was quick, professional and clearly knew what he was doing. He sorted out the sockets in the room efficiently and left everything looking like new afterwards. Really pl... See more

Company replied


Company details

  1. Plumber
  2. Carpenter
  3. Drainage Service
  4. Electrician
  5. Gas Engineer
  6. Roofing Contractor

Written by the company

London's superior 24hr service company will fix it! WeFix London is your trusted partner for comprehensive home and commercial repair services. Our skilled team of professionals is committed to delivering high-quality workmanship and exceptional customer service for every project, big or small. Our experienced engineers are specialists across plumbing, heating & gas, drainage, carpentry, building, electrics, roofing, air conditioning and more. At WeFix London, we prioritize your satisfaction and strive to exceed your expectations with every service. Trust us to keep your property safe, functional, and in top condition!

London's superior 24hr service company will fix it!

Written by the company

WeFix London is your trusted partner for comprehensive home and commercial repair services.
Our skilled team of professionals is committed to delivering high-quality workmanship and exceptional customer service for every project, big or small.

Your call will always be answered by real people!

Our experienced team are available 24/7, based in our central London Control Centre.

Our experienced team are available 24/7, based in our central London Control Centre.
We won't let you down! We do not use AI!

Contact info

4.9

Excellent

TrustScore 5 out of 5

620 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(620)

575 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Busy day

Thanks, all looks shiny and new, Joshua was great as usual

15 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Thank you Jake

Thank you Jake He done amazing job. Professional, quick, reliable, on time. I mean it’s just 6 stars.

15 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Guste,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Excellent service

Luke was very professional and just fixed the issues, no fuss

15 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Massimo,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Sam the electrician arrived calmly and…

Sam the electrician arrived calmly and efficiently. He has sorted my old electric system in my flat, without fuss but explaining all the way, what was necessary. I am delighted with the work done including the new fuse board. He is returning the finish the work and hopefully issue the certificate.

14 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Carola,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

I had Harry and Ted attend my job…

I had Harry and Ted attend my job Charlotte Street, W1 they were both polite, helpful and got the job done in no time. Would recommend Wefix London. Thank you

14 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Siobhain,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Harry and Ted were great and…

Harry and Ted were great and professional, changed my tap quickly and helped me with a boiler issue.

14 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Hamza,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Rob was excellent

Rob was excellent. A seriously knowledgeable guy. True professional. Explained everything he was doing at every stage, included advice that was extremely relevant over a range of key points, and to cap it all he was a really really nice chap. At no time did I ever feel I was regretting calling. There are cowboys out there, but this company are definitely not in that category and Rob would be someone I asked for by name in future. Outstanding!!

12 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Sidika,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

great job again

11 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Thomas,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Lee B - A true and talented professional.

The facade rendering done by Lee B. is truly amazing. Lee is an expert in his field, a gifted professional.
Thank you, Lee.

11 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Angel,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Excellent plumbers

Had Wefix over to do a two-day drainage works job and separately a routine boiler service. Both engineers finished works on time and on budget. Engineers and customer service really helpful and easy to communicate with throughout. Good quality work, didn’t leave a mess. Would highly recommend.

7 September 2026
WeFix London logo

Reply from WeFix London

Dear Stephanos,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Kitchen repairs

We recently had repair works carried out in our office kitchen and were extremely pleased with the service provided. Tracy attended initially to assess the work required, and Alex completed the majority of the carpentry work to an excellent standard. Both Tracy and Alex were professional, helpful, and clearly took pride in their work throughout the process.

The repairs have been completed to a very high standard, and we are reassured that we once again have a safe, functional kitchen for our staff. Thank you to Tracy and Alex for their excellent workmanship and service.

11 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Cam,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 2 out of 5 stars

substantial charge for a visit to give a quote

We were told there was a charge for a quote/survey for a new boiler and possible related work: this in itself seemed to be unusual (nobody else we have contacted said there would be charge) but we agreed because they seemed to be very competent. We were unaware it was also a 'per hour' charge and we ended up paying GBP 340 for the privilege of a WeFix visit. British Gas, for example, as well as a long-established local company, don't charge anything. We wrote expressing our disappointment - we are pensioners- and have yet to receive a reply.

7 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Simon,

Thank you for your time on the telephone earlier today.

As advised on both our call and in my email, I was sorry to learn that you had been overcharged for our survey visit and was happy to refund the £180 erroneously charged immediately.

I would hope that this administrative oversight does not colour our company unfavourably, now that it is rectified, and look forward to hearing from you if we may be of further assistance.

Jonathan Smith
General Manager

Rated 5 out of 5 stars

Great experience

Great experience. Quick work, done well. Highly recommend.

9 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Tom,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

On time - properly fixed.

Mark Lavender arrived at the appointed time and carried out my repair. All sorted out easily.

9 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Kevin,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

One of the best experiences I’ve had…

One of the best experiences I’ve had with a repair call out service. Joshua & Chris were both very friendly and helpful. They were knowledgeable and fixed the problem very quickly. They were honest about pricing and there was no hidden charges or questionable expensive repairs (something that has happened to me countless times). Good to find a trustworthy service. I will definitely be using them again.

8 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Danielle,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Lee was fantastic ,sorted a complex…

Lee was fantastic ,sorted a complex problem quickly

7 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Andrew,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 4 out of 5 stars

Bradley did a fantastic job.

Bradley did a fantastic job.
Satisfied customer

3 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Rob G was an absolute hero and managed…

Rob G was an absolute hero and managed to come help within the hour of calling! I had no water and turned out the mains pipe fixing had snapped under the floor boards. Rob thankfully had the right fixing and managed to get it sorted. Would recommend to everyone!

7 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Rhiannon,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

Matt was super quick and professional

Matt was super quick and professional - thanks a lot

7 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear David,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

Rated 5 out of 5 stars

A good experience

On time, friendly and efficient

7 September 2026
Unprompted review
WeFix London logo

Reply from WeFix London

Dear Roderick,

Thank you for taking the time to provide feedback on your recent visit.

We are pleased to hear that your experience of WeFix London was so positive, and look forward to hearing from you if we may be of assistance again in future.

Kind regards,

The WeFix Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look