Very easy site to negotiate. I know the recipients were informed once I’d purchased their gift, so I’m assuming the rest of the transaction will go to plan and they’ll receive it when it’s suitable fo... See more
Company replied
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Review summary
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The site was very easy to use and an ideal way to see various gift options to purchase. Payment and getting the gift to the happy couple is very straightforward and makes life much easier all round, e... See more
Company replied
Extremely easy to use. A little disappointing to come across the handling fee. This could be pointed out that it was necessary at the beginning of the process. But overall very good service.
Company replied
Was easy to follow and lots of choices for presents to purchase for the couple and good pictures of the presents so could see exactly what you are buying for them including the what the experiences we... See more
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Company details
Information provided by various external sources
The Wedding Shop has been helping couples create and manage their wedding gift lists online for over 30 years giving our couples a unrivalled choice of gifts.
Contact info
312 Fulham Road, SW10 9UG, United Kingdom
- weddingshop.com
4.6
Excellent
6K reviews
Asks customers to review
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Reply from The Wedding Shop
Thank you for your lovely 5-star review, Jo! We're so pleased to hear that you found our service efficient. Providing a smooth and seamless experience is what we always strive for, so it's wonderful to know we delivered.
Warmest regards,
Rhian
Customer Care Advisor
Was easy to follow and lots of choices…
Was easy to follow and lots of choices for presents to purchase for the couple and good pictures of the presents so could see exactly what you are buying for them including the what the experiences were . Payment made was straight forward and receipt sent very quickly , was a good experience.
14 July 2026
Reply from The Wedding Shop
Thank you for your wonderful 5-star review, Fran!
We're delighted to hear that you found the website easy to use and enjoyed the wide range of gift choices available. It's lovely to know that the product images and experience descriptions helped you choose with confidence, and that the payment process and receipt were quick and straightforward.
Thank you for taking the time to share your feedback.
Warmest regards,
Chloe
Customer Care Advisor
Easy to use website
Easy to use website, clear details of the wedding list and what is available and how to proceed.
13 July 2026
Reply from The Wedding Shop
Thank you for your lovely 5-star review, Ralph! We're delighted to hear that you found the website easy to use and that the wedding list was clear and straightforward to browse. It's wonderful to know you had a smooth experience choosing your gift.
Warmest regards,
Chloe
Customer Care Advisor
Excellent way to purchase wedding gift
Excellent way to purchase wedding gift, although for an older person a little complicated and not achieved quickly.
14 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Dinah!
We're pleased to hear that you found The Wedding Shop to be an excellent way to purchase a wedding gift. We also appreciate your feedback about the experience feeling a little complicated at times, particularly if you're less familiar with using online services. Comments like yours are invaluable as we continue to make our website as simple and accessible as possible.
Warmest regards,
Chloe
Customer Care Advisor
Reply from The Wedding Shop
Thank you for taking the time to leave us a lovely review, Claire! We're so pleased to hear that you found the experience clear, efficient, and easy to use. Making it as simple as possible for guests to choose the perfect gift is exactly what we strive for.
Warmest regards,
Chloe
Customer Care Advisor
Reply from The Wedding Shop
Thank you for your lovely review, Jane! We're delighted to hear that you found the experience straightforward. Making it simple and stress-free for guests to choose the perfect wedding gift is exactly what we strive for, so it's wonderful to know everything went smoothly.
Warmest regards,
Charlotte
Senior Customer Care Advisor
Slow lead times, multiple products discontinued
Pretty terrible experience for the following reasons:
- Incredibly slow lead times, say this is because they offer a “bespoke service” literally nothing bespoke about it. I suspect the lead times is because they want to hold the cash to make interest from it, nothing to prove it but it wouldn’t surprise me.
- Several items discontinued after we ordered them, now running out of things we want to spend the money on.
- If someone gives you a cash donation they charge a handling fee.
- Prices seem higher than other sites e.g. Fattoria utensil holder £33 on the wedding shop £25 on Paper and Ink.
If you don’t need multiple contributions to one product just use Amazon.
14 July 2026
Unprompted review
Reply from The Wedding Shop
Thank you for taking the time to share your feedback, Jack.
We're disappointed to hear that your experience has left you feeling this way, as it doesn't reflect the level of service we aim to provide.
Our wedding list service is designed to offer couples far greater choice than would typically be possible through a traditional retailer. By working with over 300 leading brand partners, we're able to source products as couples choose to redeem them, rather than limiting them to stock held in a single warehouse. Whilst this provides much greater flexibility and access to a wider range of products, it does mean we're occasionally affected by changes made by our suppliers, including stock availability and product discontinuations.
Having reviewed your account, we can see that the vast majority of your order has already been placed with our suppliers, with over half of your gifts already received safely into our warehouse. The remaining items are progressing within the lead times provided at the point of ordering, with only one product unfortunately becoming unavailable due to supplier discontinuation. We appreciate that this was disappointing, and we're pleased we were able to resolve this with you promptly.
In relation to pricing, we offer our branded products at the suppliers' recommended retail prices, as outlined within our Terms & Conditions. Our handling fee contributes towards the operation of our complimentary wedding list service and is clearly displayed before guests complete their purchase, allowing them to make an informed decision.
We'd really like the opportunity to restore your confidence in our service. We'll continue monitoring your outstanding orders closely and will ensure your gifts are with you as soon as possible. If you have any questions in the meantime, our Customer Care team is always happy to help.
Warmest regards,
Paige
Senior Customer Care Advisor
Food was good but need to be little…
Food was good but need to be little better and the service was also need to be better.
12 July 2026
Reply from The Wedding Shop
Thank you for taking the time to leave your review, Nandini!
We're sorry to hear that your experience didn't fully meet your expectations. As your comments appear to relate to food and service, it's possible this review may have been intended for another business.
If your feedback was meant for us, please do get in touch with our Customer Care team, as we'd be happy to look into this further.
Warmest regards,
Paige
Senior Customer Care Advisor
easy and straight forward
12 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Roger! We're delighted to hear that you found the experience easy and straightforward. Making it simple for guests to choose the perfect wedding gift is exactly what we strive for, so it's wonderful to know everything went smoothly.
Warmest regards,
Paige
Senior Customer Care Advisor
Good choice on the shopping platform
Good choice on the shopping platform, easy to navigate and simple check out process.
7 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Nicky!
We're delighted to hear that you enjoyed the range of gifts available and found the website easy to navigate, with a simple checkout process. Creating a smooth and enjoyable gifting experience is exactly what we strive for, so it's wonderful to know you had such a positive experience.
Thank you for taking the time to share your kind feedback.
Warmest regards,
Phoebe
Customer Care Advisor
Comprehensive list
Comprehensive list. Easy to choose and pay. Takes the strain out of shopping, wrapping and sending gift.
8 July 2026
Reply from The Wedding Shop
Thank you for your lovely review! We're so pleased to hear that you found the selection comprehensive and that choosing and paying for your gift was nice and easy. It's especially wonderful to know that we helped take the hassle out of shopping, wrapping, and sending a wedding gift, making the whole experience more convenient.
Warmest regards,
Rhian
Customer Care Advisor
Quick and easy way to choose a wedding…
Quick and easy way to choose a wedding gift that will be something the couple definitely want!!
Process was straightforward
9 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Lorraine!
We're delighted to hear that you found choosing a wedding gift quick and easy, and that you had the reassurance of knowing it was something the happy couple had chosen themselves. It's wonderful to know the whole process was straightforward from start to finish.
Warmest regards,
Rhian
Customer Care Advisor
They charge a handling fee for making a monetary donation!…
And for the privelage of making a Honeymoon donation..the wedding shop charge a handling fee....shocking!.
10 July 2026
Reply from The Wedding Shop
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed by the handling fee applied to your honeymoon fund contribution.
We understand that additional charges aren't always expected. The handling fee helps support the secure processing and management of gift purchases and cash contributions through our service, and we always aim to be transparent about any applicable charges before a purchase is completed so guests can make an informed decision.
We appreciate you taking the time to share your thoughts, and your feedback will be passed on to the relevant team for review.
Warmest regards,
Rhian
Customer Care Advisor
Reply from The Wedding Shop
Thank you for your kind review, Chrissy! We're delighted to hear that you found the experience so simple. Making it easy for guests to choose the perfect wedding gift is exactly what we strive for, so it's wonderful to know everything went smoothly.
Warmest regards,
Rhian
Customer Care Advisor
Wedding gift list
This made it so easy to choose a present for the bride and groom, knowing they had chosen gifts they’d like to receive.
Just a few clicks and all sorted - no worries about delivery as it’s all taken care of
2 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Debbie!
We're so pleased to hear that choosing a gift for the happy couple was such an easy experience. Knowing that the gifts had been chosen by the couple themselves gives guests extra confidence, and we're delighted that just a few clicks were all it took to get everything sorted. It's also wonderful to know you appreciated the convenience of having delivery taken care of.
Thank you for taking the time to share your kind feedback.
Warmest regards,
Rhian
Customer Care Advisor
So easy to use and the gifts will be…
So easy to use and the gifts will be sent directly to bride and groom
9 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Flemming!
We're delighted to hear that you found The Wedding Shop so easy to use. It's especially wonderful to know that you appreciated the convenience of having your gift sent directly to the happy couple, making the whole gifting experience simple and stress-free.
Warmest regards,
Rhian
Customer Care Advisor
Easy and straightforward
My son is getting married soon and this made choosing and purchasing gifts easy and straightforward.
8 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Mrs Davis!
Congratulations on your son's upcoming wedding! We're delighted to hear that The Wedding Shop made choosing and purchasing your gift easy and straightforward. It's wonderful to know we could help make such a special occasion that little bit simpler.
Thank you for taking the time to share your kind feedback, and we hope the happy couple has a truly wonderful wedding day.
Warmest regards,
Rhian
Customer Care Advisor
Reply from The Wedding Shop
Thank you for your kind review, Denise!
We're delighted to hear that you found The Wedding Shop easy to use and well laid out. Creating a clear and enjoyable experience for our guests is exactly what we strive for, so it's wonderful to know everything worked so smoothly.
Thank you for taking the time to share your feedback.
Warmest regards,
Rhian
Customer Care Advisor
Beautiful website and simple to follow
8 July 2026
Reply from The Wedding Shop
Thank you for your lovely review, Shelia!
We're delighted to hear that you enjoyed using The Wedding Shop and found the website both beautiful and simple to follow. We work hard to create an enjoyable and effortless gifting experience, so it's wonderful to know you had such a positive experience.
Warmest regards,
Rhian
Customer Care Advisor
Fairly easy to navigate but it would be…
Fairly easy to navigate but it would be good to know a little mire bought the items.
8 July 2026
Reply from The Wedding Shop
Thank you for taking the time to leave your review, Lucia.
We're pleased to hear that you found The Wedding Shop fairly easy to navigate. We also appreciate your suggestion about providing more information on our products, as we understand that having additional details can help guests feel more confident when choosing a gift.
Your feedback is incredibly valuable, and we'll be sure to share your comments with the relevant team as we continue to improve the experience for our guests.
Warmest regards,
Rhian
Customer Care Advisor
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