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We Buy Books Reviews 

20,270
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,572 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the quick and efficient payment process, often receiving funds promptly after items are received. Many people appreciate the straightforward and easy-to-use service, noting the convenience of home collection options and clear communication throughout, simplifying decluttering and earning. However, some customers also noted concerns regarding product acceptance and pricing. Many reviewers found that a significant number of their books were not accepted, sometimes due to perceived damage or specific titles not being purchased. Additionally, some people were disappointed with the low prices offered, occasionally receiving much less than anticipated or finding the value disproportionate to their effort.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers appreciate the ease of selling books, with... See more

Payment

Customers consistently note positive experiences with payment, frequently praising the promptness and speed... See more

User experience

People report positive experiences with user experience, consistently describing the website and app as easy... See more

Service

Customers had positive experiences with service, frequently praising its promptness, ease of use, and... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting good or fair prices for their books... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Company replied

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 4 out of 5 stars

It was straightforward to scan ISBN bar codes on the app - more difficult for older books where you had the enter as a number. Sad that so many books weren't wanted. However, the process was straigh... See more

Company replied

Rated 4 out of 5 stars

My 15% bonus code which I entered never was use to determine the final amount. Otherwise as always the transaction went smoothly and quickly - unlike World of Books!

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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1-star

Asks customers to review

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4.3

All reviews

(20,270)

1,438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No problems at all

No problems at all

9 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your review, we're glad to hear you found the process easy to use.

Rated 5 out of 5 stars

Brilliant…

Thank you so much for such prompt service. My book is as advertised. It is in excellent condition, was well packaged and delivered on time. Would recommend this company.

23 July 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

We thank you for such a kind review and hope you'll consider us again in the future. Thanks for your feedback and for choosing WeBuyBooks!

Rated 5 out of 5 stars

Free pick up by Royal Mail and quick…

Free pick up by Royal Mail and quick payment exactly as promised from WeBuyBooks, could not be easier

16 July 2026
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Reply from We Buy Books

We're happy to hear that our pickup and payment process met your expectations! We truly appreciate your positive feedback, thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

You scan your book

You scan your book, get a price, pack it up, Royal Mail collected mine, then you get paid, once it has been received and verified. Very easy service to use. Will be using the service again in the future.

16 July 2026
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Reply from We Buy Books

We truly appreciate your positive feedback and look forward to welcoming you back again when you've more books! Thank you for your kind review.

Rated 5 out of 5 stars

Great price, easy collection (from home) & fast payout

Great price offered on the few items of this trade. Very convenient to have the parcel collected from home address and payout was extremely quick! Great.

16 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience with us, we truly appreciate all the feedback we get. Thanks for choosing WeBuyBooks.

Rated 5 out of 5 stars

Always a great experience with We Buy…

Always a great experience with We Buy Books, good prices offered, extra in a % for over a certain number of books and often extra on top of that too, easy to use site and collection from home makes it great too especially for the disabled and being able to use the Post Office to collect helps too. (so much better than Evri who are terrible)

16 July 2026
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Reply from We Buy Books

We are grateful for your kind feedback! We're glad to know that our pricing, bonus offers, and convenient collection options are making a positive difference. We are committed to providing an easy and accessible service for everyone. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Simple to operate from start to finish

Simple to operate from start to finish, the scanning through to the payment. A very quick turnaround from dropping off the parcel to receiving the money via a Royal Mail service.

15 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We're pleased to hear that you found our process straightforward and quick. Thank you for choosing WeBuyBooks!

Rated 4 out of 5 stars

My 15% bonus code which I entered never…

My 15% bonus code which I entered never was use to determine the final amount. Otherwise as always the transaction went smoothly and quickly - unlike World of Books!

15 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your feedback, we truly appreciate it. We're sorry the bonus code did not apply and are are always working to improve our services. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Excellent service again

Excellent service again, thank you.

15 July 2026
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Reply from We Buy Books

Thank you for your continued support, your feedback is much appreciated.

Rated 1 out of 5 stars

Ridiculous

Ridiculous! Sent in 17 books got £1.68 but was quoted £12! Takes a while for them to release the payment! Not worth the hassle! Beware it’s a scam!

22 July 2026
Unprompted review
We Buy Books logo

Reply from We Buy Books

Hello Suhail,

We're sorry to hear that you were disappointed with your experience.

When we inspected your books, several had issues such as damaged covers or answers written inside them, which we cannot accept. As a reseller, we need to ensure the books we sell are in good condition for our customers.

In addition, some of the books included in the original quote were not received in the parcel, so we were unable to issue payment for those items.

We appreciate that this outcome was frustrating, but the payment reflected the condition and quantity of the books we actually received.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Easy to use and trustworthy

Easy to use and trustworthy. I have used this service for years and never had a problem.

15 July 2026
We Buy Books logo

Reply from We Buy Books

We're grateful to hear of your loyalty to us over the years, thank you for your kind words. Feedback is always greatly appreciated, we look forward to welcoming you back next time.

Rated 4 out of 5 stars

Using the app was easy and the process…

Using the app was easy and the process for setting up the order was very good. The courier didn't show up the first time round and I waited at home all day with no word from anyone, which was really rude and a total waste of everyone's time. After that I rebooked another collection with a different courier company and that worked. I didn't expect much honestly but about 1 week later the money was in my account exactly as I had been promised, so the end result was very positive.

14 July 2026
We Buy Books logo

Reply from We Buy Books

We appreciate you sharing your experience with us. We are truly sorry to hear about the initial courier issue and the inconvenience it caused you. We understand how frustrating it is to wait all day without communication. We're glad to know that the rebooked collection went smoothly and that the final outcome was positive. Your feedback helps us improve our services, thank you for taking the time to write your review.

Rated 4 out of 5 stars

Good communication

Good communication
Helpful answers to queries

8 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience. We're glad to hear our answers were helpful in aiding a smooth process.

Rated 5 out of 5 stars

Great

Great, easy,quick

15 July 2026
We Buy Books logo

Reply from We Buy Books

Thank you for sharing your experience, we appreciate your feedback.

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