Banner for WeBuyAnyPhone.com

WeBuyAnyPhone.com Reviews 

47,220
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,916 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and polite, making interactions pleasant. The customer service is consistently highlighted as excellent, with many appreciating quick responses and efficient query handling. People also describe the overall service as efficient, fast, and user-friendly. However, some customers also noted significant reductions in the initial price offered for their devices after inspection. These reductions often led to dissatisfaction, with some feeling the reasons for devaluing were untrue or misleading. A few other people also felt that they were pressured to accept lower offers once their device had been sent in.

What people talk about most

Price

Clients share ambiguous opinions on price, with many reviewers initially attracted by higher-than-market... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Product

Reviewers highlight ambiguous aspects of product condition, with many customers reporting that their phones,... See more

Customer service

Users describe positive interactions with customer service, with many expressing delight and appreciation for... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, exceptional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great custom... See more

Rated 4 out of 5 stars

I spoke to Sakul today regards my trade in, he was super friendly, professional and efficiently dealt with my enquiry. I was able to reach the customer service quickly. Unfortunately the trade in offe... See more

Rated 4 out of 5 stars

The service was very efficient but like may others the price confirmed was reduced significantly. When I declined they offered a slight increase, but no where near their online offer. This for a bar... See more

Rated 4 out of 5 stars

Did not get the price quoted so was disappointed but the WhatsApp team where very helpful in getting me a price I was happy with


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,220)

8,559 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carla Marie at WeBuyAnyPhone was…

Carla Marie at WeBuyAnyPhone was absolutely fantastic. She managed to get me a better price for my phone than I expected. If I’m being honest, my phone wasn’t in the best condition, but they clearly know what they’re doing and assessed it fairly. What mattered most to me was that I walked away with a deal I was really happy with. Highly recommended!

10 July 2026
Rated 1 out of 5 stars

Offer you a higher price on my iPhone…

Offer you a higher price on my iPhone 12 and then come up with petty reasons to knock the price down which was untrue. They then try and pressure you into selling by giving you a limited time to accept or the offer price halves. I told them to return the phone and I will use a more trustworthy company.
Avoid these cowboys.

3 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello David,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Was quoted an okay amount for an iphone…

Was quoted an okay amount for an iphone 12, that was sent in perfect conditions, no scratches on any sides of the phone. it only had some dust on it which was cleanable and after it was received by them they reduced the quote by £100, siting wear and tear, which was not there.

10 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Mia,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Poor

Offered a price that was average compared to other sites but went with them, took over a week for them to get back to me then offer a quarter of what originally offered, then took another week to send phone back which I had to pay for which was way more than the cost to send it to them, went with another company and got a really good deal just shy of what was originally offered

25 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sarah,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Excellent service

Excellent service. Posted the phone on Saturday morning and received the full payment on Wednesday. Emails and texts to let me know the phone had been received and how it was progressing. 100% recommend!!

9 July 2026
Rated 1 out of 5 stars

Beware

This company initially offers you a good price to tempt you in and then devalues your device as soon as they get their hands on it, knocking two thirds off the original price offered and then charge an extortionate price to send it back to you. I’m not even going to waste anymore of my time explaining my experience, just please don’t deal with them.

8 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Ren 6,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Do not use this company !!

Do not use this company !!!
I sent a iPhone 15 pro to them in excellent condition after obtaining a good quote.
After receiving it they said it would take a few days to do tests to check it. I thought this was strange as when I have sent phones to Mazuma before they contact you and money is in your account straight away.
2 days later I was sent a message to say it had past all the 28 tests but due to its bad condition they would be reducing offer by £150. It really was in perfect condition without a scratch on it. I looked on this site too late and found it is near on impossible to have it returned! So I felt I had to take offer.
Do not trust the slightly higher offer they make because this is not what you will receive.

8 May 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Linda,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look