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WeBuyAnyPhone.com Reviews 

47,124
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 8,920 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service and efficient overall service, noting the helpfulness and professionalism of the staff. Many people appreciate the polite, informative, and friendly interactions with agents, who are often praised for their ability to resolve inquiries and provide clear explanations. Reviewers also found the process to be fast and were kept updated with regular communications. However, some customers were dissatisfied with the pricing, often receiving a significantly lower offer than initially quoted for their devices, even when in pristine condition. These individuals felt pressured to accept reduced offers, with some reporting that the company tried to find faults or charge fees for returns, leading to a perception of unfair practices.

What people talk about most

Price

Clients share ambiguous opinions on price, with many reviewers initially attracted by higher-than-market... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Product

Reviewers highlight ambiguous aspects of product condition, with many customers reporting that their phones,... See more

Customer service

Users describe positive interactions with customer service, with many expressing delight and appreciation for... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, exceptional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great custom... See more

Rated 4 out of 5 stars

I spoke to Sakul today regards my trade in, he was super friendly, professional and efficiently dealt with my enquiry. I was able to reach the customer service quickly. Unfortunately the trade in offe... See more

Rated 4 out of 5 stars

The service was very efficient but like may others the price confirmed was reduced significantly. When I declined they offered a slight increase, but no where near their online offer. This for a bar... See more

Rated 4 out of 5 stars

Did not get the price quoted so was disappointed but the WhatsApp team where very helpful in getting me a price I was happy with


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,124)

8,439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Swarnika

Swarnika
She helped me through the process as I was confused why I hadn’t received an email back and she let me know it would be in spam but I think the part where you grade your phone before sending needs updating to new as I was told the only way you’ll get your max payout for your phone is if it’s brand new but as mine is used but well looked after never touched it without a case or lense protector and never dropped it and still got 272 less than the valuation

8 July 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Owen,

Thank you very much for taking the time to leave a review.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about Swarnika’s service.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

Rated 5 out of 5 stars

Excellent service

Fast service, kept updated with regular emails on how sale is progressing. Instant replies to my emails and payment made very quickly after inspection

8 July 2026
Rated 5 out of 5 stars

Very good

Sent my IPhone 17 Pro Max on Saturday and it was received Monday. It was processed quickly on Tuesday and the money was in my account early hours Wednesday morning.

The price offered was the highest on the market by some distance, and they honoured it without quibble or hassle.

Very impressed and would use again in the future.

8 July 2026
Rated 2 out of 5 stars

Grading of device very harsh and unfair.

Quote offered was not what I was actually given. Went through a third party comparison site and there condition grading is different to WeBuyAnyPhone.com, this resulted in a reduced offer of over £100. If the grading standards are different they shouldn’t be on a comparison site.

7 July 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sam

Thank you for your review and sorry to read your comments.

When choosing us as your recycler on the comparison website, we do make you aware of our conditions.

If you have any questions regarding this, please do contact us.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

My phone got ‘lost’ in the post

My phone got ‘lost’ in the post! Finally received the insurance money with the help of Carla-Marie 6 MONTHS later after countless calls and messages! Grateful to Carla-Marie but everyone else was useless and I would never recommend this company.

2 April 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Teresa

Thank you for your review and sorry to read your comments.

We apologise that the claim with Royal Mail took so long but pleased to hear that Carla-Marie sorted this out for you.

Please let us know if you’d like any more details.

Kind regards,
WeBuyAnyPhone.com

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