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WeBuyAnyPhone.comReviews 

46,960
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 8,976 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the efficiency, clear communication, and smooth user experience throughout the process. However, some customers also noted significant discrepancies between initial online price offers and the final amount received after their device was inspected. These people felt that the company downgraded the condition of their phone unfairly, leading to a much lower offer than expected, even for devices described as pristine. A few other people also felt that the process was unclear and that they found it difficult to decline reduced offers due to the hassle of retrieving their device.

What people talk about most

Price

Users describe ambiguous interactions with price, with many reviewers reporting that initial high offers were... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and polite.... See more

Product

Customers consistently note ambiguous experiences with product condition, with many reviewers reporting that... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing agents as helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the easy-to-use process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good customer service however I was a bit disappointed with the price they have as my phone had absolutely no marks or scratches on it. The adviser was helpful and gave me an ok price in the end which... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied

Rated 3 out of 5 stars

Easy to use and communicate however they completely low balled me with the offer. I refused to accept it and and eventually they added an extra 40 pounds after I asked for the phone returned. Was stil... See more

Company replied

Rated 3 out of 5 stars

The trade in process was great, and the price okay, but the three star review down to the fact that once they've got your direct debit details for payment, they try and trick you into a trial for BS s... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

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Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(46,960)

8,297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I sent WeBuyAnyPhone my iPhone which…

I sent WeBuyAnyPhone my iPhone which was absolutely in pristine condition, no marks, scuffs or scratches anywhere on the phone or screen thanks to always using a good quality protective case and screen cover.

They initially offered me £265 and then, surprise surprise contacted me with their new offer of £75 because my phone was in poor condition and heavily scratched. They are basically being dishonest because the phone I sent was in perfect condition and they claimed I sent them a purple phone but my device was white.

I’ve informed them that I would like my device back but I have a feeling they will mess me around and either send me a damaged phone that I have never owned or just not bother sending me anything.

I will look into challenging them legally as this is theft and dishonesty on an industrial scale. Take my advice and do NOT send them a phone that is in very good condition because they will not honour the initial offer and secondly they will claim that your device is in poor condition and substantially reduce the offer.

Trading Standards will be my next telephone call!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Price was dropped but Subham Soni did the best to match my desired amount. Very polite and easy to speak to. Quick responses. Overall very impressed

29 June 2026

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