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WeBuyAnyPhone.com Reviews 

47,222
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 8,873 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and polite interactions. Many people highlight the excellent customer service, noting its efficiency and supportive approach. The overall service is often described as fantastic, with consumers appreciating the straightforward process and clear communication throughout. However, some customers noted significant discrepancies between initial price quotes and final offers, often due to strict product condition assessments. Reviewers reported receiving much lower valuations for items they believed were in good condition, with offers sometimes halved or drastically reduced. A few also mentioned being charged for item returns after rejecting a revised, lower offer.

What people talk about most

Price

Customers had ambiguous experiences with price, with many reporting initial high quotes that were... See more

Staff

Consumers find staff to be positive, often describing them as friendly, helpful, and professional. Reviewers... See more

Product

Customers consistently note ambiguous experiences with product condition assessments, often sending phones... See more

Customer service

People report positive experiences with customer service, highlighting excellent support and helpful... See more

Service

Reviewers highlight positive aspects of service, noting a straightforward process and quick updates on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great custom... See more

Rated 3 out of 5 stars

The customer service advisor I spoke to was very helpful. Unfortunately if you rate your phone as in ‘Good’ condition, to them ‘good’ means ‘unused’. You will not get the amount quoted for what YOU wo... See more

Rated 3 out of 5 stars

Swarnika She helped me through the process as I was confused why I hadn’t received an email back and she let me know it would be in spam but I think the part where you grade your phone before sendin... See more

Company replied

Rated 5 out of 5 stars

Subham’s customer service was great. I had such a stressful situation but he seriously helped me and gave me every bit of information and was so reassuring, respectful and understanding, supportive. G... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(47,222)

8,563 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. I was so surprised how easy and helpful the whole process was. Finally found a company who are getting things right. Couldn’t recommend them highly enough - fantastic

9 July 2026
Rated 5 out of 5 stars

Whilst they were unable to provide a…

Whilst they were unable to provide a price that I was totally satisfied with, the service was extremely good, the customer service was polite and responsive (even outside hours) and the return of the phone very efficient.

9 July 2026
Rated 5 out of 5 stars

So far so good

So far so good - I’m yet to receive my trade in price but they have been very helpful on the phone so far - just hoping I don’t get low balled on the offer price for my immaculate phone

9 July 2026
Rated 5 out of 5 stars

Was informed right from the get go

Was informed right from the get go, from when they had received my phone to it being checked, then kept up today with the process (within a few days of sending old phone out) Not going to lie didn’t think I would get the full amount they had initially told me even tho I always keep my phone in good condition eg, good case protected screen. So pleasantly surprised when I received the full amount. Great service thank will definitely use this company again.

9 July 2026
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service
Order was processed super quickly, and the amount originally offered was paid into my bank account with in a few days of posting.
High recommend!
Five stars all the way for exceptional service.

9 July 2026
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. I sent a very well kept phone to them. They viewed it and tried to offer less than half the original valuation. They send an amended offer with one button, 'accept'. Having read a lot of reviews since, this appears their MO. They're a scam. Avoid these crooks.

8 July 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Wayne,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 4 out of 5 stars

Sakul was really helpful

Sakul was really helpful. I mistakenly accepted a price which was well below what I thought it would be and he helped me reverse the payment process. I am now awaiting an update of price. Great customer service, I must note I was quoted considerable below what was specified online so I am hoping there could be an increase to avoid me having to request the phone back. I will wait further instruction and hopefully add more positively to my review.

8 July 2026
Rated 1 out of 5 stars

Please read reviews…

The price offered to me for my phone was hugely reduced from £198 to £25 after marking the condition as ‘Pretty Good’. There was no option to decline the new offer, so I spoke to a customer service advisor who offered to increase the amount for my phone to £38 “as a good will gesture”. I lost trust in the company and decided to decline. The phone was returned quickly to me. After reading other reviews, it appears that this is something that this company does often. Thankfully I’ve went with a trustworthy company and got £136 for the phone that this company valued at £25. Please read reviews and look around.

8 July 2026

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