Webfusion  Reviews 123

Their Webfusion Myserverworld server has been down for second day continuously. The status at the parent company Tsohost states the server has problems as websites are set to read only so we cannot upload files, rename them or run any software such as shopping carts which update files that are not MySQL database files. It would be helpful if the company would update the status info occasionally. The same message has been there for two days. We have several websites hosted with them and we are actively looking for new hosting company. as we have lost sales as a result of this mess.

If I could give them less than one star or rather than-1 star I would their customer service is appalling please stay away! when my contract is out later this year I am leaving I've been waiting over a week for I answer to a simple question and they can't even answer that! and then when they do answer is completely wrong they continually closed support tickets that they've not even answered! they are a disgraceful company I cannot wait to see the back of them...be advised do not host with them you will regret it ! I am t literally tearing my hair out with frustration I absolutely hate them!

I only left one star because it wouldn't let me leave no stars.
DO not use we have multiple domains and they switch you off for no reason

Worst host ever they are disorganised and technically nieve

Our VPS has gone down so many times I’ve lost count, so forget any up time guarantee this firm claims you’ll have. Also these outages always seem to come down to some ineptitude on web fusions part, and are completely avoidable.

Absolutely cretinous firm, and must be the worst hosting company that I have ever seen. The only thing this firm can guarantee is making sure they mess something up year after year. It’s almost like they work hard at making mistakes, because surely no firm can consistently make as many mistakes year after year as this firm does. The law of averages say they would have to get it right sooner or later, so they must work very hard at ensuring that doesn’t happen, and that you never get a consistently good service. You would also think they would surely learn from these mistakes, but no they don’t. - Avoid at all costs!!

Webfusion are demanding payment for the year to come for a website that they haven't hosted for a number of years. It is a shame that I hadn't noticed that I was still paying them to host it. Now threatening to put this in the hands of debt collects. These people are crooks, there are plenty of good providers out there so don't use these.

If I could give them 0 stars I would.

Worst digital hosting company ever!! I get bills threatening dept collection if I don't pay. They are for domains they don't even register! Honestly stay well away from them!

Webfusion have forgotten their customers. You can not talk to anyone anymore if you are an email client which I have been since they took over Magic Moments. I have three mailboxes and these have suffered lost data, slow response from a ticket only email system. We pay well over three figures for this terrible service. The data is not looked after, there is a limit of 5Gb on the mailbox sizes, you cannot upgrade and you are badly treated. Information and communication is poor. I tried calling them again today - no one interested in helping or pointing me in the right direction. Our business has no choice but to leave this dreadful company.

I have several sites hosted by them, tried to access the databases and they now tell me they are no longer accessible (yet the sites still work) and the servers are now in "legacy". So I can no longer extract customer information, orders for backup and the contract for one site was renewed this month (Windows and MSSQL - when did that go out of date!) They now tell me that even they cannot access the databases - Huh?
Service is abysmal, knowledge and customer care even worse, go somewhere else, don't bother with this shambles.

Support by web-fusion has been shockingly bad.
My VPS went offline almost 6 days ago and even with numerous tickets to their support team, the only response I've had so far is
"I can confirm that we have attempted a VPS reboot but it is not coming back online.

I will need to pass this ticket to our System Administrators for further investigation and I will get back to you with an update as soon as I have one."
This was a day and a half after reporting the problem and now 3 days ago. I've heard nothing since, despite their advertised 24/7 support promise.

I now have no other option than to move to another company for my business needs.

UPDATED (2nd Jun 2017 - 9:40a.m.)
After the response below from WebFusion, I sent them an email with the information requested, two days later I've still heard nothing from either Support or Customer Services, and still don't have my VPS online.

Unbelievable that this company has gone downhill at rapid pace. I've been a customer for the past 7 years and had no issues before Webfusion were 'acquired', that's when all of the fun and games started.

Connection to my VPS was constantly going in and out of consciousness like some binger on a Saturday night out, the customer service is appalling. They attempted to restore the service, however the VPS had been down for at least 8 hours per day, over a period of a month, during this raised support tickets took at least day for anyone to respond, and with no avail.

Upon demanding a refund for the current month, Webfusion gave me a catch 22 answer of: "we'll process the refund once the issue has been resolved", meaning that if the issue is never resolved, I never receive a refund! Very nice.

I have been left with no choice but to transfer my clients to AWS, costing me 3 days of paid work.

Avoid like the plague.

Had email from nominet saying domain name up for renewal and checked my webfusion control panel and it had been allegedly renewed automatically. I now find my website is down as it does not in fact have been renewed. Simple to sort out... Oh no as am abroad and do not havelog in fetsils with me. Have tried emailing but there is no contact for support although sales did after some pushing pass on my message to support who it seems missed the part about not having log in details and being abroad and just opened a ticket. I have to ne logged in to see it.
My website which needs to be up and running for customers is now down until I get bsck to UK.
Avoid this shower of incompetents.

Extremely poor customer service. VPS is down almost weekly and takes them over 6 hours to reply. The last time they told me the server was working even though it was not accessible via Plesk or RDC.

Be extremely wary. Don't trust the 5 star reviews on here as they must be fake. Just read them. They seem like real brown tongue affairs! Can't have an even split of 1 and 5 stars. Too much of a coincidence. The 1 star reviews are real and definitely remind me of all of my experiences with Webfusion.

basically no way to contact support and frequent outages with no way to even let them know the site is down

Will be leaving as soon as I can

Always helpful and manage to solve the problem. Great tech support.

I used their hosting for 1 year, when I was coming to the end of the 1 year term I was browsing their package deals and clicked on one to find out more info - unfortunately this click, without warning, meant I had upgraded my package automatically! I didn't have to enter any card details and was never shown any terms and conditions before the purchase. They used my card details that had been stored on their system from a year ago when I first signed up - I didn't even realise they still had the details!

I immediately called to say what had happened and ask that the purchase be cancelled. I was told that it's not possible to cancel and get a refund as the upgrade had taken effect immediately. Apparently this is all in the terms and conditions, which incidentally are available on a completely different website of theirs. According to distance selling law in the UK it required that you are shown terms and conditions before making a purchase. I was told that they could not (ie. would not) do anything over the phone and that if I had a problem I had to write a letter to the complaints department.

The operator kindly gave me the WRONG address for the complaints department, so the first letter I wrote came back to me a week later, unopened. I then looked up their complaints address on the internet and resent the letter, recorded delivery. In it I explained that I had not intended to make the hosting purchase and as evidence of this I had called them straight after the purchase happened. I also described how I had been duped into making the purchase without any warning or second chances, and apparently without the possibility of a refund. Furthermore, contrary to distance selling law, without being shown terms and conditions. I stated in the letter that if I did not have a response within 10 days I would issue a claim against them in County Court.

Sure enough within 10 days their customer services emailed me to say that I was wrong, but they would refund the money anyway - as a gesture of goodwill. Thanks Webfusion, thanks a lot for the goodwill. As a gesture of my goodwill I am writing this review.

I have had a dedicated server with webfusion for a number of years which held a number of our internal and client websites. The server started to fail on a regular basis and we spoke to them about an upgrade which i agreed to the price but was then told it would be 2 months before they could migrate us over. due to the constant problems with the box i decided to look for another provider and manually pull everything over but before i could get anything setup the box failed completely and in the process corrupted the DB files of a number of sites. it has then taken 4 weeks to get the files recovered from the box and released to us by the technical team and we lost half the sites on there.
The technical support has always been poor but this has left me in a position that will cost my company thousands of pounds and is a country mile short of their SLA

STAY WELL AWAY!!!!!

I've been a customer of Webfusion and its predecessor companies since 1995. Initially I was with Pipex on a shared hosting package (as part of their dialspace network). This was bought out by GX Networks / Host Europe - then became Webfusion and is now part of Heart Internet - although you'd not know this from their support page that still says Webfusion (although some phone lines go through to Heart - who say they can't help you as you are Webfusion and need to call another line).

I've been using a VPS for several years - and initially was REALLY happy. The support was excellent and I always got things sorted - 24/7. I even referred them to friends. However over the last 2-3 years all this has ended. I don't mind a self-managed package which is what they now charge me for. However I'd like some level of support - and not constant referral back to being self-managed. When I took the VPS out, the support people were happy to talk you through stuff if the knowledge base page was not clear. (I actually learned a lot that has helped me become more self-reliant).

Now, it's read the knowledge base - even when this is out of date or doesn't apply to the installation you have. Essentially you are on your own - for everything. Support does NOTHING.

I've been looking at alternatives and for less money I can purchase a fully supported cloud package and for little more, a fully supported VPS so unless Webfusion (or whatever they are now called get their act together) I'll be saying goodbye to a company I've been loyal to for 20+ years.

For webfusion, loyalty counts for nothing - like the value of the support provided.

terrible service and bad communication

resold me out of date VPS every year when if if i cancelled and purchased again i would have had brand new software.
As a result my server was hacked and they couldn't help resolve the issue even though they are the only ones that can access the infected area. instead they just took my sites offline without telling me.

took money from a credit card that i deleted from my account and turned off direct debit but they managed to bill it anyway.

emailed support to cancel service.
in response i got a canned email about giving a 30 day notice to cancel will start when you confirm you want to cancel...eh i just did!

useless!!!!!!!!!

No acknowledgement of cancellation requests, just invoices and threats. Absolutely unacceptable