Webbs Garden Centres Reviews 292

Very unhelpful customer service

My plants were delivered yesterday and I am absolutely delighted. The quality, size and, even the packaging they were in all surpassed my expectations.
Many thanks

This was my first order with Webbs Direct and I am blown away with the order!
I ordered a Clematis “Guernsey Cream.”
The Clematis is super healthy a great size and is brilliant value for money!
I have over 35 years of gardening experience and I have never received such a fabulous plant that was ordered online!!
It was delivered within 5 working days, the packaging was brilliant which meant the plant was really well protected in transit too.

If only all online plant retailer's took a leaf (pardon the pun) out of the Webbs Direct book there would be happy customers all round.

I cannot recommend them enough !!

My wife and I are regular visitors to the branch at Droitwich and always have been very happy with the experience.
Unfortunately today because of problems with customer services ( subsequently resolved) we were encouraged by staff to go to the coffee shop to wait.
Upon buying drinks and food we seated ourselves but unfortunately at various junctures at least 5 dogs were in the cafe with their owners. At least two of the owners allowed their pets to jump up to the tables which we considered unhygienic and ruined our experience
My wife and I are dog lovers but feel that they have no place in food premises
Jack Yates

Wow! Just received my order of 3d blue steel Osteospermums 💙 Webbs direct deserve 10 stars just for their packaging 📦 so much care has been taken to get these to you in perfect condition. The plants are gorgeous, very healthy & in bloom, they are absolutely perfect. Thank you, wonderful service, wish I could post a picture so you could see how good they are.

We Recently ordered a Garden furniture set from this company which unfortunately wasn’t what we wanted, however the customer service from this company is absolutely fantastic, from the order confirmation, dispatch information and delivery 5 star plus !
The Refund was issued immediately and I would definitely shop with them again ,
It’s a pity we don’t have more company’s with such excellent customer service well done Webbs ! and thank you so much

Ordered some plants online. It ended up being a complicated order. They delivered a great service

Fantastic!!!!!!! I have recently made two different purchases online with Webbs and everything was perfect. The plants arrived in excellent condition within a couple of days (both times) and very well packed, the courier they use DPD is very good and the prices are very fair compared to other retailers. Will definitely recommend and keep coming back here. Thank-you

Its mid May and time to buy our bedding plants for hanging baskets so go the biggest garden centre in the area for good choice...or maybe not. Not a great deal to choose and not reasonably priced either. Never mind, lets drown our sorrows in a cuppa and cake as its just after 4pm. More choice in a war ravaged third world country with staff talking to each other rather than seating customers as requested by a sign on entry to restaurant. Lets try the takeaway section but nobody serving with people already waiting with one saying "Its alwys the same every time we come here". So off to the tills to pay for the few plants we did get to start our planned planting. All were in the same multibuy 'offer' but the guy operating the till decided to slowly scan each one rather than count them in the trolley. Lets go home stopping at Tesco to get a badly needed treat...and they had stock and someone serving with a friendly manner....maybe we shouldnt give up just yet !!

I’m full of genuine praise for Webb’s. We recently had a shrub inexplicably died that we bought from there. Was about to compost it when I remembered the Webbs plant guarantee. To make it a short story, they honoured the guarantee with the minimum fuss and replaced our poorly Photinia with a lovely specimen that was even slightly better than the original. Many thanks to the guys for taking such good care of us.

Plants were in perfect condition thanks to excellent packaging. Good sized plants which look really healthy.

Andy and David looked after the lupin plants I had ordered until I needed them. They arrived beautifully packed and in excellent condition ready to plant for my open garden day on May 5th. Wonderful service. Thank you.

My husband and I took our 2 young Grandchildren to the cafe last Tuesday, for a drink and cake. The waitress, Ana, was extremely pleasant and helpful. She quickly inquired about a vegan cake option for my little Grand-daughter and found something suitable. Nothing was too much trouble! We certainly had service with a smile. As for the sticky toffee pudding with caramel sauce and custard, it was divine!

I've been a webbs member for over 10 years, being a member used to be a real perk, the 12 free drinks were a real treat, you got to have the lovely calendar, with more money off vouchers inside, unfortunately too many conditions now apply to being a webbs member these days, what difference does it make if you have one or two drink tokens left over a 12 month period? You've paid as a member for them in the first place, and this time the price increase is from £7.50 upto £10! I was, today 4 days over the expiry date, which I didn't notice when I gave the waitress my old card and a new card to initial, she pointed out that it had expired, when I said really? I thought it was the end of the month, to which she replied well if all customers were like you we'd make no profit! ??? Excuse me Abigail, webbs make a huge profit! I'm old enough to remember when it was just a small garden centre.
Not such a nice visit today. This was webbs of Cheltenham.

We went to webbs of Wychbold to take our daughter for breakfast, what a disappointment the sausages were rock hard and the bacon was stuck together. We complained to the server who apologised and took the plates away. 20 miles driven £26 spent,very poor value.

Excellent follow up service with queries, I would give it five stars if it used a competent courier

Excellent customer service

I really enjoy going to Webb’s at Wychbold and was so happy to see you've added wrapped gluten free cakes in the cafe that I could have (serious allergies). The happiness lasted about 2 minutes. £5.49 for a small cake which is generally bought in for less than £1.80! I’ve NEVER paid anywhere near that for one of these cakes! (And I wouldn’t have paid if I’d seen the price beforehand). They are usually around £3! Taking advantage of coeliacs and vegans I’m guessing. Well that’s the first and last time I ever buy a cake here unless of course you start pricing them sensibly and not to make a profit of over 200% for people who have no choice in life. My husband won’t have any of your cakes either, we will go to the surf shack at Aztec opposite who price sensibly. Or I will just go to Mappleborough Green in Studley where the same cake costs half your prices!
I knew your reply would suggest it’s the suppliers fault! A quick google shows suppliers such as brakes sell them at a rate of £22.99 for 12. As explained above Webb’s is the ONLY place I have ever come across adding such a huge profit. I have shared this on a Coeliac social media page and had so many responses from people saying how they also wouldn’t pay that much and how as a company you are definitely taking advantage of people with allergies.

Ordered 4 items. Get an email to say unfortunately while processing your order 3 of your items are out of stock. Why let me order then if you don’t have them? It’s so annoying and disappointing. I chose Webbs purely as they had the stock of what I wanted. Really annoying that a business is promoting items in stock when they haven’t got them.

This was my first online order with Webbs after not quite finding everything I wanted on a visit to the Wychbold store. I was extremely impressed with the fast delivery. The plants are all very healthy, arrived in excellent condition and the delivery driver was really friendly and helpful. Also, I have never seen plants packaged so well and with such care. I shall certainly use their on line ordering again with the confidence to know how much care they take with the process. Really impressed. Thank you!