Plantmade Reviews 

Due to the products being handmade the consistency varies each time I place an order for the Soil. The consistency this time around is like miracle whip. I have called (got the same bogus voicemail) online return (got the same bogus we are unable to locate your order error message and emailed, to obtain a refund or replacement product but there has been absolutely no follow up on my requests. There is absolutely no way to have a successful company and think that you will be able to ignore the complaints of dissatisfied customers. All companies that do that eventually go under.

I’ve been a loyal customer of Plantmade, and while their products are genuinely good, their customer service has been a major letdown. I’ve had an ongoing issue with a missing package for over a month now. I’ve reached out multiple times through various channels—emails, Instagram message, phone calls, and voicemails—only to be met with minimal and unhelpful responses.

I even paid extra for package protection specifically for situations like this, but despite this, my issue remains unresolved. The only communication I received was a generic acknowledgment saying, “Thanks for reaching out! We will be with you soon,” which was sent several weeks ago and has led to no further assistance.

The lack of effective customer support has been incredibly frustrating. It’s clear that Plantmade needs to significantly improve their customer service processes. The delay and poor response make it hard to recommend their services, despite the quality of their products. If you decide to buy from them, just be prepared for a potential headache if issues arise.

I made an order for £178.99 on 5 Aug. I emailed on 10th Aug with a separate query, I received a AI reply saying my enquiry had been passed to the another team and they would get back to me. On 23rd August I went online to find out my products had been shipped to me but i had not received them nor had anyone contacted me about my earlier question. I emailed again, asking for clarification on my order both through the AI chat and via email. To date I have not had any response. I am not happy.

5 stars for the products but thumbs down for customer service. I just want to talk to someone and get this resolved.

I have to say I haven't noticed a big difference in my hair/beard as yet (given it's only been the second week of usage). However, I like my experience with Plantmade, from the questionnaire and certified clean ingredients lists to the personable packaging and custom natural formulas.

I place an order over a month ago for £150 worth of items and they still haven’t arrived. I’ve chased the order via the online form and have been ignored.

I have ordered from Plantmade a few times before and been reslly happy with their service. However the last time, I had only one item sent to me even though I ordered and paid for 2. I have now been messaging on all platforms and emailed to get help with this, but I've had no reply. I finally joined a insta live and was told they would sort out the error. 3 weeks later I have still not received the missing item.

I had a missing item in my order and have reached out by email, text and phone and to date (3 weeks have gone by), I have received no response from Plantmade. This is very disappointing as I do not understand why there has been no response whatsoever. 😕

I love these products, but my last order has taken over month to receive shipping information. I ordered July 31st, and it's September 3rd, and still nothing. I've emailed, DMed, and contacted the Plantmade team on the website and no response. Nobody has gotten back to me. It frustrating because while I'm waiting, I had to go back to using my old hair products that don't work as well. I would like some customer service !

It’s been a month since I made my order. It never arrived. Contacted PlantMade and got not response. So I guess I’m £140 down?

I love the product but customer service is horrible. It took 3 weeks to recieve half of my order but I am still missing the rest. The website days everything has been delivered but it has not. I've called and got voicemail I have emailed several times with no response. It has now been 5 weeks since I ordered and I am still missing items with no response from customer service. I do not recommend this company to anyone. I would give negative stars if I could. Customer service if you are reading this please respond to my f##**ng emails and let me know what the f*#k is going on.

I love your products and it has grown my hair well. My only complaint is that ordering from the US the delivery takes too long.

I never bother with bad reviews but I am so frustrated with Plantmade and do not want others to experience the abysmal customer service that I have. After placing an order last year, I was appalled to find that they charged my credit card a year later for another payment without my authorisation. I did not place another order.

Despite contacting them multiple times, I received an email back more than a week later with no apology for the unauthorised charge or the delay. I was told by Ama the Founder that the only way to receive a refund was to return the order—an order I never requested or authorised. I refused the delivery, and despite following up more than 10 times since, I have received no further communication and am still waiting for my refund.

This experience has revealed significant issues with Plantmade’s business practices, including unauthorised transactions, lack of accountability, and terrible customer service. Even if the products were of high quality, I would avoid this company at all costs and strongly advise others to do the same. No business should operate in such an unprofessional manner.

Delivery did take longer than I expected but as always the products are A1. It’s helped my baby’s hair grow so much! And I have locs now and it has really supported the growth of my locs and now they are really flourishing. Plant made make great products that actually work.

Your products are phenomenal! Your delivery of them is heartbreaking. I first had to wait 6 months to receive my order. After multiple unanswered emails & voicemails, I thought I had lost my money. Until one day you all did a Live on IG and my order was processed and delivered…but it was incomplete. 6 months late and incomplete was truly heartbreaking and it made me think about why would I re-order…the way my hair feels after using your products makes me feel confident and happy with my hair, but the wait for them made my hair fall out from lack of using Plantmade. I witnessed how hard you’re working to solve this shipping problem, so I know you’re doing your best. I wish you continued success and improvement in your business.

I’ve put through a return over two weeks ago I have not been contacted to say they have received my return etc. I’ve contacted them few times since via email and have got a response. All I want is for the return to processed and no one is even answering the phone. Their customer service is terrible and I will NOTTTT be purchasing from them again. A Terrible unprofessionally run business.

Placed an order 3 months ago. Still nothing other than a AI generated response to my 1st email.

I have never dealt with such a company with non customer service care/contact when you enquire about products not received....!

Wonderful products that actually work

Loved the plantmade brand and company / founder story etc however after placing my order I had to wait around 25 days before I received it, all the while trying to chase to get updates and confirmations.

Wasn’t the best experience but hopefully the company can refine the customer experience to align with the goodwill invested in them from customers buying their products.