Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more
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The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!
Contact info
Unit 2 Station road, GU30 7DR, Surrey, United Kingdom
- support@wearebazoo.com
- wearebazoo.com
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Top notch TP!
The quality of the toilet paper, packaging and customer service is 100%.
I'd recommend them to anyone and everyone. I've already got my family into them!
Loo rolls that don't cost the earth
Loo rolls that don't cost the earth!
We use these in our dental practice and patients and staff like the individually wrapped rolls (great for hygiene). They also last longer than store bought ones. The customer service is very responsive too!
Refund
I had lost track of my ordering needs and realized I did not require a shipment of loo rolls that were on their way to me, post-payment. Bazoo were really swift at responding to my request for the shipment to be cancelled and a refund given, and their emails very friendly in tone.
Bazoo Toilet Rolls
I'm delighted with my Bazoo toilet rolls (and complimentary laundry sheets). I found ordering easy, delivery swift, and Customer Services friendly and responsive in relation to a small query.
I have recommended a friend, who was also delighted with the product
Really soft, very long lasting rolls!
Really soft, very long lasting rolls! So easy to manage the subscription and adjust deliveries to ensure you always have enough. Absolute peace of mind that Bazoo is the best for our planet!
I just re-ordered 48 rolls and 6…
I just re-ordered 48 rolls and 6 kitchen rolls and love this company. Their customer service is great...you even get personal replies the same day. Bamboo rocks because it is sustainable, and I love the decorative fun facts on the roll covers. Reasonably priced, quick, cleverly designed and environmentally friendly sums it up.
Toilet Gel is a game changer
Toilet Gel is a game changer. Excellent product for sensitive skin.
Great service. Great product. Love the packaging too. Excellent value for money
Great service- great product
Subscription Management
I have a subscription and failed to move the date on in time. This was not a problem and a prompt refund was processed.
Company communication always excellent…
Company communication always excellent - I can alter my regular delivery easily if I'm away and slip back into the schedule without fuss. I particularly like laundry sheets. So easy, take up no space and no box to dispose of. I'm a fan.
Fantastic communication
Fantastic communication! Had an issue with an order which was responded to and rectified immediately.
Great product too
Outstanding customer service
So this was my third or fourth order from Bazoo and never had an issue before but this time Evri lost my parcel. I notified Bazoo who responded extremely promptly and let me know that they would resend the parcel plus some washing detergent sheets as an apology for the lost parcel. Their customer service is excellent and I cannot fault them. What I thought might be an issue was just a slightly delayed delivery. Can highly recommend this company as the products are fabulous and it's good to know that I'm helping the environment even if it's only in a small way.
Excellent new company!
I use the toilet paper, eco washing sheets and the toilet gel.
All incredibly good products. Very, very impressed by each and every product.
Customer service....emailed this morning, reply within the hour, satisfactory reply and help.
Super company, super products.
great product
I didn't consider the ecological impact of bathroom products until I found Bazoo. I like their products, and every contact I've had with them has been a positive experience
I've ordered a few times now and it's…
I've ordered a few times now and it's always good, I had a mistake on my last order (completely my fault) and no hassle no fuss they got the box back and refunded me.
Please your them toilet rolls are brilliant
Terrible customer serbice
I have been a customer for quite a few years now and found to be great up until I needed genuine customer care regarding my bank details being updated. For some reason I could not do it and tried contacting them on numerous occasions, all I got each time was an automated respond and no direct help. I did want to stay with them but I don’t like the impersonal feel. I try and support independent companies (as I am one myself ), but after numerous emails and no help I have gone to another company. Very disappointed. This had no reflection on the product, it’s really good but customer service… terrible!

Reply from Bazoo
Easipeasie with Bazoo!
Easy and quick order with Bazoo. Good product (had before), nothing bad for our botties, sewers or the environment. Let’s see how fast this order arrives!
Terrible company
Terrible company!
First they send some when didn’t order then I spent weeks trying to get them to pick it up,said I had to send it back! It was sent in black sacks not a box,eventually it got taken back but the refund is pending weeks later and the price of P&P taken off! Never gonna touch em again!

Reply from Bazoo
Knowing it’s not from cut down trees &…
Knowing it’s not from cut down trees & it’s so much better for myself & the environment
This product is so good that I warn you…
This product is so good that I warn you not to buy too many! I made that mistake because I didn’t realize how economical this product is due to its quality and cost per unit. The bonus is you’re helping the environment by reducing the loss of trees.
Even their wrappers are fun and an educational experience for all the family!
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