The responsiveness of customer service was helpful. I could find a reply to my email by the next 12hrs given the time difference. It’s a 2-step process of requesting a return, then describing the cond... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw way of wade reviews of their basketball shoes and became curious as Nike/Jordan shoes quality has fallen off. I bought the WOW 10 and 808 5 Ultra V2. Although I did not need the 808 Ultra v2, I... See more
Company replied
My son loved those shoes but it seems like they ran a little big compared to his Curry shoes. So we requested a return and customer service has been friendly and responsive. We will be buying these sh... See more
Company replied
I had a great experience with this company. The shoes are very comfortable, stylish, and made with high quality materials. The ordering process was easy, shipping was fast, and the customer service te... See more
Company replied
Company details
Written by the company
Way of Wade is the unique signature sports brand cooperated by Li Ning and Dwyane Wade. We design basketball shoes, clothing and accessories for worldwide sports fans.
Contact info
10725 N 140th Pl, 85259, Scottsdale, United States
- +1 253 235 9799
- support@wayofwade.com
- wayofwade.com
4.4
Excellent
546 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great customer service and beautiful…
Great customer service and beautiful styles
12 April 2026
Unprompted review
Reply from wayofwade.com
Thank you so much! We're truly grateful for your kind words about our service and styles. Your support means a lot to us.
Great customer service and helpful with…
Great customer service and helpful with my order
8 April 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that you were happy with our service. If you ever need anything else, we're always here to help. Enjoy your purchase!
I’ve purchased a few shoes from way of…
I’ve purchased a few shoes from way of Wade. They have all been great. They also have great customer service.
9 April 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words and continued support! We're thrilled to hear you've had great experiences with both our shoes and customer service. We truly appreciate you choosing Way of Wade, and we'll keep striving to bring you the best. Looking forward to serving you again!
Very satisfied
Very satisfied. This is my son's third pair of Way of Wade 10 shoes. He likes the cushioning and comfort the shoes provide during games and practices. He needed to change the third pair. Joe, the service manager made the process easy.
7 April 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words and for continuing to trust Way of Wade! We’re thrilled to hear that your son loves the cushioning and comfort of his Wade 10 shoes. It’s also great to know that Joe made the replacement process easy for you. We’ll be sure to share your feedback with him. Thank you for your support!
Way of wade 12
Way of wade 12 is one of the best sneakers I have ever purchased. It’s super light and a great performer and the design and the color way is high level.
Also the company is very responsive for all inquires on email and phone. Highly recommended
8 April 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that you're loving the Way of Wade 12 — from its lightweight performance to the design and colorway. It truly means a lot to us.
We also appreciate your shout-out to our customer service team. Providing timely and helpful support is always our goal.
Thanks again for your support and recommendation. Enjoy your sneakers, and feel free to reach out anytime!
Way of Wade 11 Liberty and partial refund
I had an issue with a recent Way of Wade purchase where the shoes didn’t work for me due to significant forefoot discomfort during play. While that was disappointing, I want to specifically recognize Chloe from the customer service team for how she handled the situation.
Chloe was professional, responsive, and clearly took the time to understand my experience. Even though my return didn’t qualify under the standard policy, she worked with me and was able to offer a partial refund as a gesture of goodwill, which I truly appreciated.
Customer service like this makes a difference, and Chloe represented the brand well. Thank you for your help and for making the situation right.
31 March 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind words!
We’re sorry to hear that the shoes didn’t work out for you during play, but we truly appreciate you taking the time to recognize Chloe’s efforts. She will be so happy to know that her professionalism and care made a difference for you.
Your feedback means a lot to us, and we’re glad we could help make the situation right. If you ever need anything else, we’re always here for you.
Thank you for choosing Way of Wade!
Purchased what I though was a pair of…
Purchased what I thought was a pair of premium shoes but what I ended up getting was a pair of shoes that after light use for a couple of months have started to delaminate. I have been in touch with the Customer Support but haven't been able to figure things out. Having purchased these as a Christmas present for my son, he didn't start wearing them until after the school break and when we noticed the defect it was beyond their 60 day policy. Unfortunately I would say that my son wore them maybe 30 hours in total. Customer support has been lacking. I doubt that I will ever buy another pair of their shoes and will not recommend them. I know that @WayofWade can do better than this.
UPDATE (April 2026):
Following the company’s public response here promising a ‘personal escalation,’ I was contacted privately by their ‘highest management.’ Despite acknowledging the manufacturing defect, they have officially refused to provide a replacement or a fair refund, stating that their 'maximum resolution' is the $30 refund they already pushed through.
It is disappointing that a brand charging $200 for premium performance footwear considers a 15% refund an acceptable solution for a structural failure. Their public claim of wanting to 'make it right' appears to be a PR formality rather than a genuine commitment to quality. If you’re a basketball parent, be aware that their warranty effectively ends after 60 days, regardless of the condition of the shoe.
1 April 2026
Unprompted review
Reply from wayofwade.com
Thank you for sharing your experience, and we’re truly sorry to hear about the issue with your son’s shoes. That’s not the quality or service we stand for at Way of Wade.
We’d like the chance to make this right. Please send your order details and photos of the issue to our customer service team again. We’ll escalate your case personally.
Your feedback helps us improve, and we hope to earn back your trust.
Agent went out of their way to help
4 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that our agent was able to go above and beyond to help you. Your satisfaction means the world to us. If you ever need anything else, please don’t hesitate to reach out.
Nice design and great customer service
Just got my shoes from Way of Wade and I'm really impressed. The designs for Wade are on fire year over year and they shipped faster than expected. And I'm also surprised by their customer service team with fast response and solved problems for me. Definitely ordering again:)
2 April 2026
Unprompted review
Reply from wayofwade.com
Thank you so much! We're thrilled to hear you love the shoes and had a great experience with our team. Can't wait to have you back for your next pair!
Shoes are amazing just don't appear to be durable.
We bought a pair of 808 5 Ultras for my son and he absolutley loves the fit and cushioning. I would describe his play as shifty. After two practice sessions (one was a walkthrough) the front of the toe box is beginning to peel on both shoes. It appears to be only cosmetic, but unfortunately with a price tag of $150 we expected better durability. The fact that its both shoes leads me to believe that this is just the way they are manufacturered.
3 April 2026
Unprompted review
Reply from wayofwade.com
Thank you for your honest feedback. We're truly glad to hear that your son loves the fit and cushioning of the WOW 808 5 Ultras. At the same time, we sincerely apologize for the cosmetic peeling on the toe box. Please rest assured that we take durability concerns seriously, and we will share this with our product team for future improvement. If you'd like to discuss a resolution, please feel free to reach out to our customer support team directly. Thank you for giving us the opportunity to improve.
Chloe from the Support team was very…
Chloe from the Support team was very helpful and got me by email within half a day even though the time difference. She was much help in providing me assistance on a refund and made the process easy.
31 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your wonderful feedback! We're thrilled to hear that Chloe was able to assist you promptly and make the refund process easy despite the time difference. Your kind words truly mean a lot to us and will be shared with Chloe and the entire team. If you ever need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
Poor return experience
Poor return experience. I purchased the Wow All City 14 an my normal size. The sizing was way too large so I returned. The return cost were on my own dime , requiring my to pay $26.99 USD. The shoes were REJECTED for return even though I simply ONLY tried them on. So in total lost over $184 USD thus far and don’t have shoes. They refused to offer a refund or exchange just very poor and unfair practice.
14 March 2026
Unprompted review
Reply from wayofwade.com
We’re truly sorry for your unpleasant return experience.
Please contact our customer support team with your order information so we can personally review your case, including the return rejection and shipping cost issue, and work toward a fair resolution.
We appreciate your honest feedback.
Wow experience
I’ve bought a couple of pairs of shoes that use for pickleball. The shoes fit my narrow foot well. With my most recent order I also bought their slides but they were way too big. I reached out by email to return them and they have been very responsive.
27 March 2026
Unprompted review
Reply from wayofwade.com
Thank you for your support and for sharing your experience! We're glad our shoes fit your narrow foot well for pickleball. We apologize that the slides didn't work out, but we're happy to hear our team was able to assist you promptly with the return. We appreciate your understanding and hope to serve you again!
Wonderful Customer Service!!
Wonderful Customer Service!!! Quick response and made the return process easy .
25 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Your satisfaction means the world to us!
The wade shoes are comfortable to wear…
The wade shoes are comfortable to wear especially the Wade city 13 is good for wise feet
2 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your review! We're thrilled to hear that you find the Wade shoes comfortable, especially the Wade City 13 — it's great to know they work well for wider feet. Your feedback means a lot to us!
Customer service was great
Customer service was great. My daughter has a difficult time finding shoes that fit her narrow foot so we are always trying on shoe, after shoe. Customer service was very helpful and quick to respond.
24 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind feedback! We're delighted to hear that our customer service team was able to assist your daughter in finding the right fit. Your support means a lot to us, and we’re always here to help!
My daughter loves her new WOW shoes
My daughter loves her new WOW shoes and can’t wait to test them out on the court! Customer service has been prompt and helped answer my questions quickly.
24 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We're thrilled to hear that your daughter loves her new WOW shoes and can't wait to take them on the court. It was a pleasure assisting you—wishing her all the best!
Have bought two pairs and have always…
Have bought two pairs and have always loved the service. Great shoes to play any indoor sports. Very nice design on each shoe.
24 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your continued support! We're delighted to hear that you've loved both pairs and appreciate the service. It's great to know the shoes are performing well for your indoor sports—and that you're enjoying the designs as well. We truly appreciate you!
High quality shoes and service
Way of wade shoes are high quality and the company customer service is the same with their fast responses to my inquires and very helpful. Color ways are impressive, specifically Lavender is really nice.
I needed to return my pair because I have pretty wide feet in the middle area unfortunately. I didn’t want to return them as I really loved the shoe but the customer service experience was very quick to respond and easy to deal with.
23 March 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your thoughtful feedback! We're truly sorry to hear that the fit didn't work out for you, but we're glad our customer service team was able to assist you quickly and smoothly. We truly appreciate your kind words about the quality, design, and especially the Lavender colorway—it's one of our favorites too! We hope to have the opportunity to serve you again in the future.
My son had a record year as a Junior in…
My son had a record year as a Junior in High School... he feels the Way of Wade shoes helped him jump higher.
25 February 2026
Unprompted review
Reply from wayofwade.com
That's amazing to hear—congratulations to your son on a record-breaking junior year! We're thrilled that Way of Wade shoes could be part of his success. Wishing him continued greatness on and off the court!
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