Wayfair Ireland Reviews 

1,660
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,028 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the wide product selection, good quality items, and straightforward assembly. People often find the ordering process simple, with frequent reports of fast or early delivery of their purchases. Some also highlight positive interactions with delivery drivers and helpful customer service. However, some people mentioned issues with product quality, noting items that broke quickly, were not as described, or arrived with missing parts. Delivery problems are also common, including incomplete orders, significant delays, poor communication about tracking, and packages left unattended. Additionally, many customers express dissatisfaction with customer service, citing unhelpful responses, difficulty reaching a person, and a lack of proactive problem-solving.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers praising fast and reliable... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing delight with the excellent quality of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bouncing castle is perfect size but unfortunately after 2 weeks of having it holes have started to come which we have only a 2 year old so this damage couldn't possibly be because of his weight. I... See more

Company replied

Rated 4 out of 5 stars

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more

Company replied

Rated 4 out of 5 stars

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more

Company replied

Rated 4 out of 5 stars

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.ie

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,660)

1,026 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm shocked at how good this is for the…

I'm shocked at how good this is for the price like it is absolutely solid and didn't have to set it up I will try send a picture and I never leave reviews but wanted to on this one deadly but will say they don't put the phone number on packaging and have no customer care services so ups are putting it down as a missed delivery because they couldn't ring but if you track it to the warehouse you can collect

26 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are delighted to hear you are so pleased with the product's quality and value. We sincerely apologize for the delivery issue you experienced due to the missing phone number. We are actively working to improve our packaging information.

Wayfair Ireland

Rated 1 out of 5 stars

Terrible experience with wayfair

Terrible experience with wayfair. I won't recommend at all. I have to constantly chat with support to sort things out, still 1 more delivery pending.. there was no line to contact warehouse to inform someone to scan a product.. everytime I getting the same answer, waiting for a physical scan of a product and even refuse to give me refund since system showing a delivery date 16th June but nobody scan the product yet or leave the warehouse. @ dated 13th June

Below is my new comment made on June 23 after the wayfair replied on June23rd.
Don't be fool by theses guys, I chatted weeks to sort things out, and they refuse to refund my money. everyone the company lied to me, that they sucessfully placed the refund and I will get notified on my email.. that never happens.. finally, they delivered the order after 3 weeks while I left the old premises to new home.. i appreciate you reply after 3 years ... 😂

1 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're really sorry to hear this, it’s not the experience we want for our customers.

On review of this we can see your order has been delivered.

Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 5 out of 5 stars

Great value

Great value. Excellent delivery timeline

31 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 5 out of 5 stars

Fabulous armchair

The recliner was delivered very quuckly and I must say I'm really impressed with it - it is so compact, comfortable and looks stylish - brilliant value for money.

31 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear your recliner arrived quickly and that you're impressed with its compact design, comfort, and stylish look. Thank you for your wonderful feedback!

Wayfair Ireland

Rated 5 out of 5 stars

Very good service

Very good service, fast order delivery, product consistent with the description, I am very satisfied

10 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear you're very satisfied with our service, fast delivery, and product consistency. Thank you for your positive feedback!

Wayfair Ireland

Rated 1 out of 5 stars

Avoid This Company – Unreliable and Unprofessional

I am absolutely furious with the way this company treated me.

Before the delivery date, I specifically called customer service and asked for the driver to contact me approximately 30 minutes before arrival. I was clearly told that I would receive either a phone call or an email 30 minutes to 1 hour before delivery. Based on this assurance, I made arrangements to be available.

The delivery was scheduled between 11:00 a.m. and 12:00 p.m., yet I received absolutely no phone call, no email, and no warning whatsoever. Instead, I later received an email stating that the delivery had been rescheduled for five days later because “nobody was at home.”

How can a customer be expected to be present when the company completely fails to provide the notification it promised? This situation was caused entirely by their lack of communication and failure to follow their own procedures.

What made the experience even worse was the customer service representative I spoke to afterwards. She was rude, dismissive, and unprofessional. During an earlier call, she had transferred me to the delivery team. However, when I called back and referred to this, she suddenly claimed that she could not transfer calls and had never done so. Being told something that was clearly untrue only added to my frustration.
This has been one of the most frustrating customer service experiences I have ever had. I have completely lost trust in this company and will never order from them again. I would strongly advise other customers to think twice before purchasing from them if they expect reliable delivery and honest customer service.

12 June 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry that you have had a negative experience when shopping with us. We had requested more information about your order details so we could investigate further but did not get a response. Please contact us directly if you still require help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account
Wayfair Ireland

Rated 5 out of 5 stars

Quick prompt delivery

Quick prompt delivery. Items arrived in perfect condition and as described. I am now a regular customer thanks to the service provided.

10 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear about your quick delivery and that your items arrived in perfect condition. We appreciate your loyalty!

Wayfair Ireland

Rated 4 out of 5 stars

A big range of products

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And the idea to pay €25 to get €14 off your next purchase is ridiculous. Sorry to say this. Great delivery cost! As for the rest of it I’m very satisfied with this shopping even if I didn’t get my fireplace yet.

10 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate your feedback and are glad you found our product range and delivery costs satisfactory. We understand your concerns regarding the code verification and the offer for future purchases. We are always looking for ways to improve our customer experience.

Wayfair Ireland

Rated 4 out of 5 stars

The wall panels came on time but…

The wall panels came on time but packaged poorly and one broke badly. They offered to replace it but where it was damaged was ok as I was able to cut it out and still use it. Good to be offered a new panel anyway.

4 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate you sharing your experience. We're glad we could offer a replacement and that you were able to utilize the panel. We are reviewing our packaging processes.

Wayfair Ireland

Rated 5 out of 5 stars

Just two words to describe my…

Just two words to describe my experience 'perfect efficiency '. Thank you so much.
Maire Casey.

8 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so glad to hear you had such a wonderful experience with us. Thank you for your kind words.

Wayfair Ireland

Rated 1 out of 5 stars
Wayfair Ireland logo

Reply from Wayfair Ireland

We're really sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated, and while we aim to be as accurate as possible, delays can happen. If it's been more than 10 days since the expected date, please reach out via www.wayfair.ie/my_account so we can help further.

Wayfair Ireland

Rated 4 out of 5 stars

I ordered two king-size beds for myself…

I ordered two king-size beds for myself and my son. However, in my opinion, the beds do not appear to be king-size. They seem too narrow and are more like double beds in width.
The beds also need proper frames to prevent the mattresses from moving. In addition, the metal bed frames make it difficult to secure the bed sheets properly. The sheets constantly come off because there is no way to tuck them in around the frame.
Regarding the delivery, I received the bed frames first, while the mattresses were delivered a week later. As a result, we had to sleep on the floor for a week while waiting for the mattresses to arrive.

29 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.

We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.ie/my_account.
Thanks,
Wayfair Ireland

Rated 1 out of 5 stars

Poor logistics co-ordination

Order no. 4423255224. I have ordered 6 ceiling lights and a cabinet mirror. I got 2 lights delivered.. rest of them went missing, I've been touching with the customer support for last 3 days. (I got the information that there were not picked up yet by courier) Everyone opening the case for investigation but never able to resolve in time.. please avoid these wayfair.ie website.. #wayfair

1 June 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK

Rated 5 out of 5 stars

Kitchen Chairs

Great experience throughout, from initial ordering to prompt delivery.

5 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so glad you had a great experience from ordering to delivery. Thank you for your kind words!

Wayfair Ireland

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Experience Every Time

⭐⭐⭐⭐⭐ Excellent Experience Every Time

I've purchased several items from Wayfair now and have been consistently impressed. The quality of everything I've received has been excellent, and each item has matched my expectations.
What really stands out is the customer service. Every interaction I've had has been polite, friendly, and genuinely helpful. Any queries I've had were dealt with quickly and professionally, making the whole shopping experience stress-free.
The Klarna payment option is also a huge bonus, especially for larger purchases. It makes it much easier to spread the cost of more expensive items without compromising on quality.
Overall, I couldn't be happier with my experience so far. Great products, excellent customer service, and flexible payment options. I wouldn't hesitate to recommend Wayfair to family and friends.

28 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so pleased to hear that you consistently have excellent experiences with us! We truly appreciate your kind words about our product quality, customer service, and the convenience of our payment options. Thank you for recommending us!

Wayfair Ireland

Rated 1 out of 5 stars

Do not purchase this heap of garbage

I bought this shoe cabinet and paid a company to build it for me - after hours of trying to make it level and to line the doors up - they gave up. It is such poor quality and an epic waste of time and money. Do not buy this. I’ve tried to return it or reach out to wayfair with no luck. Buyer beware

25 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are very sorry to hear you had issues with the item received
We can see that you reported the this on our site and we are working to resolve the problem we will be in touch with an update via email.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.

Rated 5 out of 5 stars

Easy to order

Easy to order, good delivery service

19 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're glad your ordering was easy and delivery good. Thank you for your feedback!

Wayfair Ireland

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look