Wayfair UK Reviews 

The delivery was good 👍

Ordered item based on advertised delivery date. Took time from work to take delivery on day told it would be delivered (due to large item). On day of delivery informed delivery not possible as not dispatched from warehouse!! Got in touch and ask them to confirm a new date, they couldn’t! I asked for a full refund as item had not been dispatched, they said no I had to receive delivery then return the item!

Took delivery a week later than original delivery date and proceeded through returns process which will cost £4.99. Given collection date Monday, took time from work to be around for collections. No collection, contacted Wayfair, they said sorry and rescheduled for today, Thursday. Another day from work for collections. Guess what! No collection contacted again and said sorry understand frustration, etc!!

Now supposed to be passed to an internal team to reschedule and gaurentee collection. Waiting for contact, not heard anything yet. The whole process from inaccurate delivery dates to returns is wholly unacceptable. Still not resolved.

Excellent customer service and very quick response to problem

Item arrived on time and was of good quality

great service quick delivery lovely thick rug very pleased with the quality of it lovely colours looks expensive

Very easy to assemble, took me 1.25 hours.I thought it would be heavier. Looks good.

Gòod quality for a reasonable price. Delivery was when expected, all complete. I was able to attach the legs with no problem , a quick job for one. Very space saving table. Looks very nice folded too.

Really easy to order online and the bed came before the date it should have bought it for my grandson who loves it

The delivery Service is very poor. I put an order in for a high value garden item and was given a delivery date of two weeks. They changed this to two days early and it didn’t arrive. Contacted Wayfair customer help line stated it would arrive tomorrow. Checked again item delayed. Going into the third week now, First time I used them, I am sorry I did now. Never again. Poor Show Wayfair. Lack of support and communication. Worst delivery service Ive ever encountered. Well I finally contacted customer services since item delayed they cancelled it, got gift card off kids £500 cant get money back off gift card. Item on sale 15% will loose that too. To add insult to injury offered me 10% discount off next purchase on something I dont want to buy off them? So have to wait 3-5 days for money back and Gift card £500. Total disgrace. Really upset frustrated and out of pocket with no item? I am disabled wanting a log shed to store wood to keep me warm for winter “thats all Wafair?”

Parcel didn't arrive when it said would. When I contacted wayfair a number of days later they were very helpful and said they would send a replacement.
It has just arrived and it is the wrong colour. Very disappointed .

Some parts of the item was damaged and marked

Easy to order and very quick service

A great choice at a good price very easy to order and fast delivery

Delivery was on time. Item is as described and was exactly what I was looking for.

Ordered my mirror, matter of days it was delivered… wrapped brilliantly..🙋🏼‍♀️💋

They accept orders (when they know there are delivery and quality issues) take your money and then take zero responsibility for delivery times. If you want a refund after arguing with an AI bot for hours that will then take 3-5 business days. Steer clear.

Excellent company very happy of my purchases!

Difficult to assemble, no way holds 25 pairs. Can’t even shut the doors with a regular size nine. Poor