Wayfair UK Reviews 

Delay in delivery

Lovely product but hidden extras on last page to oay

Fast delivery excellent service

i tried to return 4 wallpaper rolls, and they want to chrge £18 return sith DHL, pointless return them because the refund goes on postage, ridiculous, i could send these myself fof £ 2.94 with Evri.
I dont think i will use Wayfair again

The chair I purchased is perfect and looks great! However from ordering it at £199 then a further email for another £33 was very annoying and nearly cancelled whole order!!

Speedy delivery service, poor quality of wooden furniture eg—desk

Items came quickly after ordering, I was told a time when they would arrive and they arrived in good condition. Assembly instructions were easily followed.
Good, solid piece of furniture.

Really lovely shelf unit. Easy yo put together. Three tone lighting. Daughter loves it. Perfect for her Jellycats!

Very good prices, big range of products very good customer service support on the phone and super fast delivery.

Great products and excellent service

Awful experience with Wayfair. Ordered a baby cot to be delivered within 2 days. Delivery status never updated just kept saying preparing for dispatch, until the expected delivery date when it said ‘Delayed’. At this point I tried to cancel my order but was told it was too late to cancel.
When the item eventually arrived, I returned it immediately (didn’t even take package off the delivery van). Spoke to a lady on the phone who said she processed the return and instructed the delivery driver to take the package back to the depot then and there.
Over a week later, the return has still not been processed and I keep receiving notification to say the package will be re-delivered. Despite speaking to Wayfair on the phone several days in a row, the package has still been re-delivered to my house more than once. It seems no one in the customer service team knows how to process a return. When I asked to speak to a manager, I was told it’s not possible.
I used Klarna as a payment method and even Klarna have now emailed me to explain Wayfair have not processed any return at all. On top of that, Wayfair want to charge me £19.99 for the return delivery fee! The worst customer service I have ever experienced and I will not order from them again which is unfortunate because I had seen several other furniture items that I was interested in buying. 0 stars. Do not bother. Buy from somewhere else and save yourself the hassle.

Nothing wrong with the product but the shipping and tracking process was useless. When I ordered the email said 14th July delivery only to magically change to a week later the day before delivery. When I requested a refund via the site I was told it was too late although there was a week left but then received an email from the courier saying it would be delivered the next day. I then received an email from Wayfair with a different, and incorrect day!

Good selection and prices easy order and great communication about delivery

Ordering is easy. I was given the delivery date. I received text messages telling me my order was being delivered a day earlier than planned. This then came within the delivery time I had been given. The console table I had ordered had to be erected, and only took about 15 minutes. It is very sturdy, and I am very impressed.

As always great service from Wayfair and great products at reasonable prices

Efficient prompt service

Order 4432974114 - Keter 8x8 Storage shed. I received 3 x big boxes out of 14 (these should come all together) Opened box 1 and found 1 x middle floor section missing where they should be 2. Spoke to Wayfair and all i got was a contact number for Keter. Spoke to Keter and they do not have the floor section i require and advised me to speak with Wayfair for an alternative solution. Contacted Wayfair and and passed on the Keter response. Also received another email to contact Keter. At present i have 3 x big boxes on my lawn and no delivery time on my outstanding boxes. Not happy with Wayfair and will probably ask for a refund if nothing gets sorted out by Monday.

Supping goods that look and feel as they say very pleased moira

Fast delivery and good product

Bad experience. Umbrella badly made with missing stitching and gaps. Your refund policy is a nightmare and unable for me to negotiate. I will never again buy from wayfair. Please remove me from your mailing list
Judith Clifton