Waves Audio Reviews 947

A very friendly and knowledgeable team member, Khussh, helped me navigate the new updates/upgrades and clear my system of the older versions. He also gave great insights into a few plugins that I wasn't aware of!

Contrary to a lot of online discourse, Waves have always responded quickly with a friendly attitude to the minor issues I've had.

I went back to using their plugins after they listened to customers who wanted to continue with perpetual licenses.

absolute brilliant service i havnt logged in for years and thought i had to start a new subscription to access plugins that i previously bought outright.... however with some help i was able to recover my plugins amazing work !!

I had reset my computer and forgot to deactivate wave plugins. Which made me think I lost them and had to rebuy. I got on the chat on their website and immediately got assistance and was able to get my plugins up and downloaded. He explained everything step by step without me having to ask and without making me feel dumb. Great service!!!!

Absolutely scandalous. I've been a loyal waves customer. I have lots of waves plug-ins. The waves update plan is £240 a year for me. There is not another major plug-in company I use that charges anything at all to update, let alone £240. Had to buy a new computer, and now have to pay £240 to update my Waves plugins just because my operating system updated. I'm sure Waves rake it in from people who have been caught out by the update plan. But they will lose a lot of customers. For reference, UAD Spark is half the price of the Waves update plan for objectively better plug-ins. AVOID Waves.

Waves is my "go-to" plugin platform, but I have had a hard time understanding the process of upgrading my product when new plugins are added. I chatted with a gentleman named Dev. He was excellent in his explanation to help me understand how simple and easy it was to upgrade to V16.
Huge kudos to him for assisting me!

I am more than satisfied! The customer service is excellent – very friendly and incredibly fast. Highly recommended!

Tech support is just great. Patient and ready to help.

The person i was connected with was very helpful, thorough and patient. We have not quite got over the final hurdle, but we have taken some good steps to get things up and running again.

My helper was incredible. Professional, efficient, and got all my problems solved in less than 15 minutes. Thank you so much, Khussh!!

My experience has always been a positive one, the support was a pleasure to talk to, quick responses that were helpful and polite. Waves from my experience is a great tool that is a must for anybody looking into audio production, f

I'm going to go with 5 stars for my chat with one of the techie salespeople. He was great and answered all my questions quickly.

One other comment from today is *very* unhappy with having to keep paying in order to get software which will run on the latest generation(s) of machines. I, too, share this annoyance, but that's a different conversation

Ankit, responded quickly. He was pleasant to chat with, and offered the updated info I needed. It was my first time back in a while since my last computer crashed. I have confidence knowing that the sales/support is resourceful, after speaking with him.

The responses were quick, accurate, and to the point. no lag time.

Great customer service! They went above and beyond to help me with some issues I had.

Waves are just brilliant. I have bought a lot of stuff recently and always seem to have problems installing and activating, but there's always someone on the end of the chat that sorts out my incompetence quickly and easily! I don't really use many plugins, but what I do have, I have bought from Waves!

Great chat service and great plugins! Also have a bunch of quality free plugins!

I’ve been a loyal Waves user and have spent a significant amount investing in their plugins. Like many in the audio industry, I’ve dedicated years and a lot of money to this craft, often without a big budget because it’s a tough, competitive field. It’s disheartening to see Waves now asking people like us, who have already paid full price for their software, to spend even more just to keep things running on the latest hardware. It feels like they’re taking advantage of dedicated professionals who don’t have endless resources. I really hope Waves considers the impact this has on loyal customers in the future

I won't take more words than needed, so I take it short.
Never been in such a good Support-Service.
S/o to Allan. He works passion based!

Very Helpful and patient support team. Excellent products!