Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with my vpn and also problems connecting to microsoft teams and emails. Kiran was brilliant, patient and very clear in her instructions to help resolve the issue. Benedict Oligbo (Mark w... See more
Company replied
Toby Palmer and Dylan Millinger have both been fantastic supporting my IT needs via the Wavenet helpdesk. Dealing with issues remotely, with speed and understanding. Sam Besant continues to provide... See more
Company replied
Adil has been very helpful throughout the entire process of moving offices, and helping with adjustments to our contract. Responses times are very good, too.
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Service Provider
- Phone and Internet Service
Written by the company
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Contact info
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, United Kingdom
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great communication
Great communication by Pegah during the entire process. Quick response to all queries
5 June 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your post Adil, your feedback is invaluable to us.
Very quick answer by Emus
Very quick answer by Emus, who helped me get access to wi-fi in a few minutes. Much appreciated.
4 June 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review , thank you Giorgio
No real words for how awful our…
No real words for how awful our experience has been with Wavenet. We are forced to use them as part of our tenancy agremeent. We have an issue caused on their end, which is severely hampering our business. We have called, emailed, chased for months. They are incredibly unresponsive, when we do talk to them they seem fundamentally unable / unwilling to engage with the issue, and in the meantime we are not able to operate as we need to.
We have had multiple occassions of "I'll talk to a manager and come back to you" etc, and then we hear nothing for weeks.
3 June 2026
Unprompted review
Reply from Wavenet Limited
Hi Anthony,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
Kind Regards,
Sebastien
Customer Insights Team
Very friendly and helpful engineers
We had a visit from Clive Armel Evans yesterday, Clive is always very friendly, helpful, gets the job done quickly, provides a great service and keeps us well informed, as do the rest of the Wavenet team.
1 June 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Laura. We’re so happy you’re pleased with our service.
Speedy solution
I contacted customer experience and Emus helped me out straight away and solved my connection problem.
2 June 2026
Unprompted review
Reply from Wavenet Limited
Thank you! We’re delighted you had a positive experience Lauren. We’ll be sure to share your feedback with the team!
Alerted to a potentially unwanted application being installed.
Excellent support from Christian Cope at Wavenet.
Issue was quickly identified and resolved, with clear communication throughout.
Thanks again for the prompt assistance.
27 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Pete. Truly grateful for your post.
Emus was amazing
Emus was amazing! and helped me straight away, kind and attentive. thanks a lot for helping me get up and running on the wifi on my first day.
27 May 2026
Unprompted review
Reply from Wavenet Limited
We're so grateful to you for taking the time to leave a review, Thank you so much Ari.
Lorna Soares was great
Lorna Soares was great, efficient and effective and checked in to make sure that my issue was resolved.
26 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your lovely review Suzie, I am so happy that Lorna was able to assist. I will pass on your comments and I know she will be very pleased.
Overpriced and under serviced.
They charged me £135/month for broadband. Vodafone only charges £25/month. Then when I wanted to cancel they said I was in a contract and had to wait a year. I waited a year, switched suppliers and they are still taking money out of my account. Absolute crime.
22 May 2026
Unprompted review
Reply from Wavenet Limited
Hi Nelson,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to understand more about what happened and work toward a resolution. Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
Customer Insights Team
Setting up a new desktop
Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency whilst also answering any technical questions which could help me further down the line :)
21 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your lovely feedback Elliot, we’re so glad Lorna could make the setup smooth and support you along the way.
We really appreciate your comments!
Emus was very helpful and professional
Emus was very helpful and professional. Knowledgeable and easy to talk to.
20 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your kind comments Diana, we’re really pleased to hear you found the service helpful and easy to work with.
Emus made onboarding with Wavenet…
Emus made onboarding with Wavenet through my company's WiFi super straightforward. He replied to my initial email within 5 minutes and I was logged in within another 5. Very easy.
19 May 2026
Unprompted review
Reply from Wavenet Limited
Thanks for your kind feedback Marcus, we’re really glad to hear onboarding was quick and straightforward for you.
We appreciate your support and are always here if you need anything.
Emus Omamogho provided us with amazing…
Emus Omamogho provided us with amazing fast service for our company today. Can always contact him and he will get the job done!
18 May 2026
Unprompted review
Reply from Wavenet Limited
Thanks so much for your kind words Nitai, we’re really glad Emus could help and that everything ran smoothly.
We appreciate your support!
Really speedy response
Really speedy response, great serivce provided by David McCree.
18 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for leaving a review Josh, I'm so glad David was able to help and that your pleased with the service
Nathan Stevens sorted our issue with…
Nathan Stevens sorted our issue with the VPN client which had been causing us on going issues.
15 May 2026
Unprompted review
Reply from Wavenet Limited
I'm so glad Nathan was able to resolve the issue for you, thank you for taking the time to leave a review Rob, its truly appreciated!
Reply from Wavenet Limited
We appreciate your kind words She, We're truly grateful that you have taken the time to leave your post.
Great customer service
Great customer service. Very attentive and responsive. Five stars for our account manager Emus.
13 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Dave. Truly grateful for your post.
Emus Omamogho was very helpful in…
Emus Omamogho was very helpful in helping me get set-up on the Wifi.
13 May 2026
Unprompted review
Reply from Wavenet Limited
We're so grateful to you for taking the time to post a review, thank you!
Great resolve! Thank you
We needed help with some programing (Outlook etc) and our security. Dave Rogers jumped in and resolved quickly.
Wavenet have helped with many tasks over our time with them and always a positive resolve - recommended. Thank you!
13 May 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your great review Cheryll.
We’re pleased to hear Dave was able to resolve everything quickly, and it’s fantastic to know you’ve consistently had positive experiences with Wavenet. Your recommendation is truly appreciated!
Query was resolved quickly & efficiently
Our query was resolved quickly and efficiently and the technician (Reece Frendo) kept us updated every step with what was happening. Thank you
11 May 2026
Unprompted review
Reply from Wavenet Limited
hank you for your great review Steven.
We’re really pleased to hear that your query was resolved quickly and efficiently, and that Reece kept you informed every step of the way. Providing clear communication alongside effective support is something we pride ourselves on.
Your feedback is truly appreciated, and we’ll be sure to pass your kind words on to Reece!
Thanks again for taking the time to share your experience.
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