Always found Wavenet to be a really good bunch of people and very easy to deal with - no matter what your issues are nothing seems to be too much trouble. During a recent upgrade of a set of desks in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big thanks to Emus Omamogho for the fantastic support today. He made the technical setup for our new workspace simple and stress-free. He was professional, easy to talk to, and provided all the inform... See more
Company replied
The onboarding process for WiFi in our new offices was made really easy by David McCree who responded quickly to questions and was precise with responses to get us set up. He also coached us through w... See more
Company replied
David McCree was really helpful for us, as our landlord did not let Wavenet know about our vacation of the premises ahead of our leave date. David spoke to his manager directly help us with a fair... See more
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Service Provider
- Phone and Internet Service
Written by the company
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Contact info
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, United Kingdom
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4.8
Excellent
3K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Emus!
28 April 2026
Unprompted review
Duncan Hood was very helpful
Duncan Hood was very helpful, it has been stressing me out for a while as it is my work phone but Duncan was happy to assist and problem was fixed.
27 April 2026
Unprompted review
Great to have a responsive customer service phone line
Emus was extremely helpful in actioning a change in our direct debit details, ensuring a quick and painless process with the task resolved the same day. Great to have a responsive customer service phone line!
24 April 2026
Unprompted review
Emus Omamogho was very quick to respond…
Emus Omamogho was very quick to respond and helpful
24 April 2026
Unprompted review
Super Speedy Assistance
We have just started working with Wavenet Ltd and I am really impressed. David McCree has been about the most responsive IT person I've ever worked with and setup has been very painless and speedy. Thanks for all the help we've had so far, Gareth CTO.
22 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your kind words Gareth, We're thrilled to hear you had a great experience!
Emus was super quick and efficient1.
Emus was super quick and efficient1.
22 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Jo, That's great to hear!
Great experience so far
Great experience so far. Shout out to Emus Omamogho for helping us.
21 April 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Tim, thank you!
Resolved a firewall issue regarding new…
Resolved a firewall issue regarding new software functions being blocked. Very helpful!
20 April 2026
Unprompted review
Reply from Wavenet Limited
We're so grateful to you for taking the time to post a review Andrew, thank you!
Beyond Terrible
I have been asking for copies of our agreements with this company for 4 months. So far they have sent me agreements that expired years ago. The relationship manager does not even know what services he is 'managing' . One star is too generous.
18 April 2026
Unprompted review
Reply from Wavenet Limited
Good morning,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
George
Customer Insights Team
Happy and valued customer
Account executive David McCree really made me feel valued and kept chasing to get me the technical information I needed. Very happy.
15 April 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Alex, thank you!
Fantastic member of staff
Fantastic member of staff - well done!
Issue with access to outlook. Reece quickly established that a colleagues PC had been set up incorrectly. Sorted the original issue and another IT problem, both quickly and professionally. Great to know that we have the back-up & support of a technician like Reece Frendo.
14 April 2026
Unprompted review
Reply from Wavenet Limited
We’re so grateful for your review Lindsey Thanks for sharing your experience, it’s feedback like yours that keeps us motivated!
Technical Support
I’m very impressed with the level of support provided by David McRee. His response time was excellent, and my issue was resolved quickly and efficiently.
13 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your kind words Jake, We're thrilled to hear you had a great experience!
Nazia has been super helpful in…
Nazia has been super helpful in assisting me with wifi logins and issues I was facing with our emails, all resolved very timely, and Nazia was patient and diligent to what we required support for
9 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Jade. We’re so happy you’re pleased with our service.
New office wifi
The Guys came in our office to fix the wifi of our new office we rented and now we are all connected. Thanks Kishor for your kind help.
9 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Lorenzo! We’re so pleased you’re happy with our service. We’ll keep doing our best for you.
Reece Freddo excellent service
Reece Freddo excellent service, always fast and efficient responses. Definitely recommend this technician for support every time!
9 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your kind words, We're thrilled to hear you had a great experience!
You have been warned
You have been warned. Horrendous company. Extortionate prices. Keep away. 400 pounds per month for phone and broadband!
5 January 2026
Unprompted review
Reply from Wavenet Limited
Hi,
We're sorry to hear you find our pricing is not competitive.
Please reach out to us at customer.insight@wavenet.co.uk and we can look into your account further for you.
Kind Regards,
Sebastien
Customer Insights Team
Brilliant Engineer Reece Frendo
Great support as always from Reece Frendo nice a quick to get me back up and running I appreciate this as I am very busy.....
7 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review! We’re so happy you’re pleased with our service.
Prompt response with steps for quick…
Prompt response with steps for quick resolution.
Appreciate the support from Emus Omamogho , 5 star customer service
Thank You
Naymath
7 April 2026
Unprompted review
Reply from Wavenet Limited
It’s always a pleasure to hear from happy customers Naymath. Thanks for sharing!
Great service
Can always get in contact with David when needed and he is always helpful and able to sort out the issue. Hence the 5 star review.
2 April 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review , thank you!
Emus was extremely helpful
Emus was extremely helpful, promptly answering my questions and explaining clearly, and went above and beyond to help.
1 April 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your review Nic, I'm so glad you had a positive experience.
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