Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet Store
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Hasn’t replied to negative reviews
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Ordered and delivered the next day
Ordered and delivered the next day. Convenient 1 hour slot for delivery.
13 March 2025
The young man was very helpful also…
The young man was very helpful also very knowledgeable
11 March 2025
Ordered a fish tank lid
Ordered a fish tank lid, DPD broke it on delivery, company immediately sent out a new one, arrived perfect. Would use again :)
5 March 2025
Delivered on time in good working order
As the review title says. On time with no problems.
17 February 2025
The staff were so knowledgeable &…
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfortunately the one sent was faulty, but they had a replacement out to us right away & without quibble! We live about 90mins drive away from the shop.. but will definitely visit and use again.
17 February 2025
Good service & competitive price
Good service & competitive price. Reliable & quick delivery
30 January 2025
Brilliant
Brilliant. Quick and efficient to send the item I couldn’t find anywhere else.
16 January 2025
Fantastic seller
Fantastic seller, fast shipping. I am very happy with the dog raincoat that I purchased.
14 October 2024
The service was greatest bottom part of…
The service was greatest bottom part of waterfall was faulty.
No problem went back next day karl had replacement ready for me 100 percent service
26 September 2024
Water world
Had a problem with the delivery from the post office. Scott at the company was very helpful it helping me sort it out
20 September 2024
Went back to waterworld today after…
Went back to waterworld today after having bought a Pontec pump and filter set. I was having trouble setting it up. Scott showed me how to fit the hose to the fitting. He made a few adjustments and everything is fine now. He was so helpful. Thank you Scott. Sheron Roberts
14 September 2024
Unprompted review
Excellent Service after Royal Mail…
Excellent Service after Royal Mail delivered to wrong address. Would use again.
18 August 2024
Excellent service
Excellent service. Quick response and received exactly what I ordered.
13 August 2024
Great service, fast delivery and good price
Great service, fast delivery and good price
4 August 2024
A good site with a wide and varied…
A good site with a wide and varied parts to repair garden fountains.
30 July 2024
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