Don’t do it. Buy else where. I bought a car jump start pack from them. They sent me a battery charger. When I complain they said because the product (the wrong product) didnt have a quality problem... See more
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We had a few construction problems, minor but distressing, Ian reacted 30 min after finding out and bent over backwards to resolve our problem....to the extent of visiting us in Victoria FROM NSW an... See more
I purchased the larger wicking beds and two square planter boxes. I assembled the large beds myself and the online instructions were great, all the info I needed was provided. When I contacted the com... See more
Company replied
Since we started on our wicking bed program at the Murraylands Community Mebn's shed we made the decisioin to use the Water Ups system. We have now completed our construction of 24 large beds at our... See more
Company details
Written by the company
WaterUps is an Australian designed and manufactured product that can be used in a variety of landscape and garden growing environments to deliver an extremely effective, practical and sustainable plant watering system.
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Hasn’t replied to negative reviews
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Quick delivery and easy to install.
Delivery was really quick and the WaterUps kit was easy to put together. I haven't got too many plants in them yet to see how well it works but I am looking forward to not being tied to my garden.
The whole process was made easy
The whole process was made easy, from purchase to delivery. I've bought quite a few square planters, they got my fruit trees through a long hot dry summer. I highly recommend this product.
Should have purchased the wheels as its…
Should have purchased the wheels as its heavy for an old bloke to move.
Quality wicking system
Great product and fast delivery. Looking forward to bountiful harvests
Excellent service
I took delivery of this alloy wheel…
I took delivery of this alloy wheel cleaner. Absolute rip off. 120ml bottle of washing up liquid and water. Don't buy this crap it's useless
The team were very helpful
The team were very helpful. The product was easy to work with. The system is working well.
Brilliant product
Brilliant product, great service. One of a kind product. Don't use anything else for wicking beds. This is it! Use these, fill the reservoir with water and I haven't then needed to top up with additional water in 3 months!! They greatly increase water storage capacity of wicking beds reservoirs
Quick delivery and quality products
Strong sturdy construction that works well as I don’t have lots of time to spend in the garden
They are what i expected
They are what i expected. I can’t install them yet as we are getting earth works done first
Good respoinse time
The packages were delivered in good time, and the order was complete. Office staff helpful.
Excellent results
Arrived well packed in a timely manner. Planted identical seedlings (lettuce and choi) in a tub with waterups and another without (identical soil mix). The ones in the waterups tub are streaking ahead

Reply from WaterUps
Waterups wicking beds
The staff at Waterups are friendly and always happy to assist with advice and addressing any issues. On my second order with them the were some missing items. After I advised them off this they promptly sent the items to rectify the problem. I now have 5 wicking beds with the Waterups system. They were easy to set-up and install and easily maintained. I highly recommend the product and the company.
Love the square design WaterUp
Love the square design WaterUp, my BlackBerry is thriving
I used this product instead of pond…
I used this product instead of pond liner, which I have done on previous projects. With the planters made to fit the courtyard ... as they were custom made, I had to kludge the fitting of the water up system to fit. its working OK !!! better than expected.
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