WaterUps Reviews 171

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Don’t do it. Buy else where. I bought a car jump start pack from them. They sent me a battery charger. When I complain they said because the product (the wrong product) didnt have a quality problem... See more

Rated 5 out of 5 stars

We had a few construction problems, minor but distressing, Ian reacted 30 min after finding out and bent over backwards to resolve our problem....to the extent of visiting us in Victoria FROM NSW an... See more

Rated 5 out of 5 stars

I purchased the larger wicking beds and two square planter boxes. I assembled the large beds myself and the online instructions were great, all the info I needed was provided. When I contacted the com... See more

Company replied

Rated 5 out of 5 stars

Since we started on our wicking bed program at the Murraylands Community Mebn's shed we made the decisioin to use the Water Ups system. We have now completed our construction of 24 large beds at our... See more

Company details

  1. Garden
  2. Botanical Garden

Written by the company

WaterUps is an Australian designed and manufactured product that can be used in a variety of landscape and garden growing environments to deliver an extremely effective, practical and sustainable plant watering system.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t do it

Don’t do it. Buy else where. I bought a car jump start pack from them. They sent me a battery charger. When I complain they said because the product (the wrong product) didnt have a quality problem I would have to pay to send it back to them. They also suggested I gave it as a gift to someone.
As compensation I could have £4 of a discount voucher to spend with them.
The jump pack had a light a pump and phone charge points. Had I just put it in my boot without opening it I would have been snookered if I need it in an emergency. I think it’s so dishonest short shipping SAFETY EQUIPMENT. MANY CARS RELY ON A PUMP AS THEY DO NOT HAVE A SPARE WHEEL ANYMORE. DISGRACEFUL CONDUCT. AVOID LIKE COVID

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Welcome gift

Further purchase of wicking square planters for family member, after their positive comments on seeing my very healthy & productive tomato bushes.

They have enjoyed similar success with their own vegetable crops.

Another happy convert!

3 December 2024
Rated 5 out of 5 stars

I love these pots

I love these pots, i have about 6 of them and I want to get a couple more. I grow my herbs and vegetables in them and everything survives. Pots are great for people who forget to water often.

3 December 2024
Rated 5 out of 5 stars

Fast delivery

Received our purchases quickly. Had to order on two separate occasions. Wasn't sure I was going to get our first order when we hoped as it was placed last day, midday, before holiday closure, but they managed to get it out to us. Second order was delivered just as fast as the first. The product was as described and is working great.

14 November 2024
Rated 5 out of 5 stars

Excellent for citrus trees!

This is the second purchase and this time round I purchased 4 units for our citrus trees. Love the way the pots ensure that the trees are getting their required water and they also look great as a feature.

12 November 2024
Rated 5 out of 5 stars

Good quality products

Good quality product. Does what is says. Easy to put together. My fingerlime is doing well, it’s been a few months. Very happy atm. Would recommend

7 November 2024
Rated 2 out of 5 stars

Check size - too big for any of my pots.

Concept looks good, but too big for my pots. Need to make different sizes to fit round pots.

9 October 2024
WaterUps logo

Reply from WaterUps

Hi Mary, I am sorry to hear that our system won't fit your pots and am very happy to refund your purchase. We have our mini SIC product coming out in February which is 210mm x 810mm and can be cut down to 210mm x 410mm. Regards Ian CEO

Rated 5 out of 5 stars

Brilliant 👏

Easy to order. Prompt delivery. Clear instructions and useful set up videos. Just been away for 2 weeks and even the young veg seedlings survived. Vegetables are vigorous and healthy. Great set up.

22 August 2024
Rated 5 out of 5 stars

Order came through really quickly

Order came through really quickly. Easy to put together. I did have to modify my box arrangement slightly to make them a little bigger and fit the product in place.
I'll let you know at the end of summer how they performed! Regards Cath

20 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look