Waterdrop Reviews 

I must say the customer service at Waterdrop was awesome. Karina helped me with my issue for my RO water machine, and was very professional and knowledgeable. She did a great job and I’m very grateful. Waterdrop RO machines are top notch, as their customer service is to! Thank you

I purchased the wrong replacement filters and customer service worked with me to get the correct ones.

Overall experienced was great! Staff, especially Doreen, were all super helpfull, quick and profesionnal!

I have recently reached out to the support team for a-minor issue and they were above and beyond supportive. I have been using both of my Waterdrop units over a year and am so happy with it. Great product. Highly recommend the product and the company.

Great product at a reasonable price. The filter was easy to change!

Only had installed 2 weeks but so far, works great, water taste is superb! Loving it!

Waterdrop has the best customer service. Doreen was amazing. She took care of my problem right away. Responded to my emails within 24 hours. Within few days my problem was solved and now I'm enjoying my great tasting water. Thank you Doreen! It’s hard to find good customer service nowadays.

I had a great experience with Kimberly who was able to resolve the issue I reached out with.

Siki was so helpful and kind! Super service and I really appreciate everything!

This was the best customer service I have ever experienced! Great follow-through, great communication, and they stayed with the situation until was resolved. Thank you for your help!!!

Love how the water tastes. And good customer service. I had put in the wrong shipping address and placed the order. They were quick to respond to my email and change the address

Great customer service! Waterdrop has a very helpful team of people behind the scenes. Shout out to Doreen and Pieter, thank you for all your help every step of the way!

I have found the Waterdrop filter to work very well. And when we had a problem with filters being delivered, Beria helped to resolve the problem. Their customer support went above and beyond my expectations. Thank you!
John

amazing email support. Especially Lene’s support was excellent from start to finish. The representative was friendly, clear, and very professional, and my issue was handled quickly without any hassle. I really appreciated how easy it was to get help and how well everything was explained.

This works great and the water taste is also great, after about 9 months of usage had to replace the power supply but I reach out to the technical service team and they sent me a new one for free right away💪🏼 overall I recommend this product and the company behind it!!!

Was hard to find a faucet that would work with the filter and Waterdrop website didn’t have any suggestions.

Great product and service

I've had my system for 2 years now and I love it! So simple to install and use.

I had to contact with Waterdrop customer services recently and they were great from start to finish.

I dealt with Beria and they went above and beyond with the help and advice that they gave me. Thank you!

I absolutely recommend 😁

I had a problem, partially my problem, and Doreen did a great job in very quickly handling the problem. It was a pleasure to work with Waterdrop. You just don;t get great customer service that often. Thanks

Ordered a G3P600 from the company and it was delivered through Amazon. Was an easy transaction. Received one box in good shape. Box had a perforated tare line on the top that made it easy to open. Unit doesn't have many parts and installation was not difficult. My granite countertop already had a hole cut for a soap bottle but I found that it was about the same size as the faucet that was to be installed. I bought a 2" OD X 1" ID stainless washer through Amazon and a 2 1/4" rubber washer (although I had to cut the ID hole to 1") from the local Lowes. I placed the rubber washer over my counter hole with the stainless washer on top that. Then I fed the Waterdrop faucet through those and tightened it down. This supplies the needed support for the large hole and doesn't look bad either. Installation was straightforward. The TDS was only 5 after installation and the water taste fine. I am well pleased with the purchase so far. Thanks Waterdrop!

It's an amazing product. I love it and highly recommend it. You won't be disappointed. Customer service is VIP. They make sure you are happy, they are the best.