As a new business we didn't forsee the amount of packakging and rubbish we would have. So we contacted Jake at Waste Managed and we quickly got an account set up so our garden wont look like Steptoe's... See more
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Review summary
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I contacted some companies for waste management as I will soon be opening my own tattoo studio. Despite working in the industry for some time I haven't managed a shop before. Waste Managed contacted m... See more
Company replied
I have recently gone through the process of changing our waste management provider, and Sam at Waste Managed has been fantastic throughout. From the outset, he was patient, knowledgeable, and... See more
Company replied
Really helpful and gave good suggestions. I spoke to Sam Robertshaw who was super proactive and kept my reguarly updated on the delivery of the bin. He also suggested which would be the right bin for... See more
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Company details
Written by the company
Welcome to WasteManaged, we are commited to helping customers take control of their waste management needs. Established in 2020, WasteManaged is an innovative business designed to help customers take control of their business costs by offering simple, fair and fixed fees for waste collection. Our service is designed to save businesses time and money and to provide them with a reliable and professional waste management service. We provide a full range of waste collection services, including waste removal, recycling, and waste management. We understand that businesses can be overwhelmed with the costs associated with managing their waste, and our team of experienced professionals are here to help. We can help you design a custom waste management plan that meets your needs and budget. Our team of experts are dedicated to providing you with honest and reliable advice. No if’s, no buts, no hidden charges or small print. We calculate the cost for all your current waste needs over the year and then spread this over 12 equal payments every month – easy! Think of it like a gym membership, but without the hard work and lycra. Simple, fair, fixed pricing. That’s better. No more up and down, because running your business is challenging enough. Get WasteManaged. Problem. Solved.
Contact info
41-51 Grey Street , NE1 6EE, Newcastle, United Kingdom
- 03333445477
- complaints@wastemanaged.co.uk
- wastemanaged.co.uk
3.9
Great
12K reviews
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Reply from Waste Managed
Dear Jaydip,
Thank you for your feedback on WasteManaged. We are delighted to hear that you find it good for a start and that you currently like everything about it.
If you have any further comments or suggestions, please feel free to share them with us. We always strive to provide the best possible experience for our customers.
Warm regards, Team@WasteManaged
Worst service ever !!
Worst service ever !!! Avoid to get those services. Basically they tie you in and you cannot change anything . Missed collections and terrible customer service.
29 June 2026
Unprompted review
Reply from Waste Managed
Dear Mark,
Thank you for taking the time to leave your review. We have requested further information from you in order for us to locate your account. If you could please respond at your earliest convenience so we can assist you further. We look forward to hearing from you.
Best Regards, Team @ WasteManaged
Very helpful and asked sufficient…
Very helpful and asked sufficient questions to find product to meet my needs.
All explained well - seems quite straightforward
29 June 2026
Unprompted review
Reply from Waste Managed
Dear Irene,
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found the process helpful and that our team asked the right questions to understand your requirements. We strive to make the information provided clear and straightforward for our customers, and we are thrilled to hear that this was your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We truly appreciate your support.
Warm regards, Team@WasteManaged
Very good service and easy to do
28 June 2026
Unprompted review
Reply from Waste Managed
Dear Andrei,
Thank you for your kind review of WasteManaged. We are pleased to hear that you found our service to be very good and easy to use.
Our team works hard to ensure that our customers have a seamless and efficient experience, and we are delighted that you found this to be the case.
If you have any further feedback or suggestions for improvement, please do not hesitate to get in touch.
Thank you once again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Very helpful explained everything in…
Very helpful explained everything in detail looked for good prices.
Very good customer services
29 June 2026
Unprompted review
Reply from Waste Managed
Dear Jean,
Thank you for your kind words and for taking the time to share your experience with WasteManaged. We are delighted to hear that you found our services helpful and that our team provided detailed explanations and excellent customer service.
Our goal is to always ensure that our customers are satisfied with our level of service and pricing. We greatly appreciate your feedback and look forward to continuing to meet your needs in the future.
Warm regards, Team@WasteManaged
Really helpful and gave good…
Really helpful and gave good suggestions. I spoke to Sam Robertshaw who was super proactive and kept my reguarly updated on the delivery of the bin. He also suggested which would be the right bin for my business! Great customer service and good guy !
15 June 2026
Reply from Waste Managed
Dear Qais,
Thank you for taking the time to share your experience with us. We are thrilled to hear that Sam provided you with helpful suggestions and delivered great customer service. We are proud to have team members who go above and beyond to ensure our customers' needs are met. We are glad to hear that Sam was able to assist you in finding the right bin for your business.
If you have any further questions or require assistance in the future, please do not hesitate to contact us.
Warm regards, Team@WasteManaged
Lots of advice
Lots of advice. Answered my questions. Didn't take long.
27 June 2026
Unprompted review
Reply from Waste Managed
We appreciate your feedback on our WasteManaged product. We are glad to hear that you found our services to be informative and prompt in addressing your inquiries. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
Thank you for choosing WasteManaged for your waste management needs. We look forward to serving you again in the future.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Neil,
Thank you for your kind words. We are pleased to hear that we were able to assist you efficiently with your enquiry. Should you have any further questions or need assistance in the future, please do not hesitate to contact us.
Warm regards, Team@WasteManaged
Our food waste bin has not been collected for a month!
Our food waste bin has not been collected for a month! 3 times missing collection but keep closing the cases without resolved.
This has now become an ongoing issue despite our repeated reports. We are continuing to receive invoices for a service that is not being provided.
You have missed collections since we first reported this issue on 26 May, yet each time the case is simply marked as closed, despite the problem never having been resolved. As shown in your own portal, multiple missed collection tickets have been closed without any actual collection taking place.
we even send them CCTV screenshots showing:
- The food waste bin was left outside for collection as scheduled.
- The bin remained outside throughout the collection period.
- The bin is still full and has not been emptied.
This repeated failure is causing operational and hygiene concerns for our business.
We requested an immediate refund or account credit BUT never received any response!
26 June 2026
Unprompted review
Reply from Waste Managed
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Reply from Waste Managed
Dear Florentina,
Thank you for your kind words about our WasteManaged team. We are delighted to hear that you had a positive experience and that Jamiel as able to assist you effectively. We strive to provide excellent customer service and it is always rewarding to receive such great feedback.
If you need any further assistance, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
Excellent service and communications…
Excellent service and communications from Billy at Waste Managed. Highly recommended!
26 June 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our service and communications with Billy to be excellent. Your recommendation means a lot to us and we truly appreciate your support.
If you ever need assistance in the future, please do not hesitate to reach out. We are always here to help.
Warm regards, Team@WasteManaged
Better than expected
Smooth operation, everything made sense and was explained in a clear manner, Ella and Jamil were great.
26 June 2026
Reply from Waste Managed
Dear Mursal,
Thank you for taking the time to share your experience with us. We are delighted to hear that your interaction with our WasteManaged product was smooth and the information provided was clear and easy to understand. Ella and Jamil will be thrilled to hear that their assistance was greatly appreciated.
Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
The quality was consistent
The quality was consistent, the communication was clear, and the overall experience felt smooth and professional. Thank you!
26 June 2026
Reply from Waste Managed
Dear Gita,
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found the quality consistent, the communication clear, and that your overall experience with us was smooth and professional.
Your satisfaction is our top priority, and we appreciate your kind words. Should you have any further questions or require assistance in the future, please do not hesitate to reach out to us.
Thank you again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Jake was very professional and helpful!!
Jake was very professional and helpful!!
26 June 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to share your experience with us. We are delighted to hear that Jake provided you with professional and helpful service. Our team at WasteManaged strives to deliver top-notch service to all our customers, and we are pleased to hear that Jake's efforts have met your expectations.
Should you need any further assistance or have any questions, please do not hesitate to reach out to us. We look forward to serving you again in the future.
Warm regards, Team@WasteManaged
Disaster from the start. Missing collections, then charging £700 to leave!
Avoid Waste Managed at all costs. From the very beginning of our contract, they failed to provide any service whatsoever for the first TWO MONTHS. I was forced to call them almost every other day just to get them to collect our waste, wasting hours of my time and business revenue. They never reimbursed us for this stressful and costly onboarding process.
Even after that, missed collections continued to happen from time to time. Now that we want to part ways because they cannot deliver the service we pay for, they are trying to hit us with an extortionate £700 "determination charge" to lock us in until 2028.
This company is in material breach of contract. A service this poor is not worth £700. We are an active independent business in Falmouth and network closely with many other local companies. We will make it our absolute priority to ensure that NO new business in Falmouth is ever recommended Waste Managed.
We expect their management to contact us immediately, waive this ridiculous fee, and close our account.
24 June 2026
Unprompted review
Reply from Waste Managed
Dear Vlad,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Very helpful I filled form online and…
Very helpful I filled form online and got call back within 30 minutes and signed waste management contract
26 June 2026
Unprompted review
Reply from Waste Managed
Thank you for taking the time to share your feedback on WasteManaged. We are thrilled to hear that you found our service very helpful and efficient in getting your waste management needs sorted promptly.
At WasteManaged, we pride ourselves on providing top-notch customer service and making the process as seamless as possible for our clients. We are delighted that you had a positive experience filling out the form online and receiving a prompt call back within 30 minutes to sign a waste management contract.
Please do not hesitate to reach out if you have any further questions or require assistance in the future.
Thank you again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Good conversation
25 June 2026
Reply from Waste Managed
Dear Zafer,
Thank you for sharing your thoughts on WasteManaged. We are delighted to hear that you had a good experience with our product. Your feedback is greatly appreciated and we will continue to strive for excellence in providing top-notch service to our customers.
Warm regards, Team@WasteManaged
We urgently needed waste collection…
We urgently needed waste collection services after another supplier pulled out of our pre-agreed contract.
Billy Wyatt and the Waste Managed team were absolutely fantastic, resolving our issue swiftly, and even managed to provide a lower price than the contract we had previously!
Fantastic customer support, before we'd even signed a contract - great start to what we're hoping will be an amazing service for our business.
25 June 2026
Unprompted review
Reply from Waste Managed
Dear Fletcher,
Thank you for taking the time to share your experience with WasteManaged. We are delighted to hear that our team was able to swiftly resolve your waste collection needs and provide a more competitive price than your previous contract.
At WasteManaged, we strive to offer excellent customer support from the very beginning, and we are thrilled to have made a great start with your business. We are committed to providing you with an amazing service throughout our partnership.
Thank you for choosing WasteManaged. We look forward to continuing to meet and exceed your expectations.
Warm regards, Team@WasteManaged
From the start of contract I paid…
From the start of contract I paid already 110£ but nobody do the bin collection
8 June 2026
Reply from Waste Managed
Dear Yousuf,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Avoid this company at all costs
Avoid this company at all costs – they are simply brokers. Issue after issue.
We recently moved offices and provided our new address well in advance. Despite this, the company continued sending the collection team to our old premises because, according to them, it takes time to pass the updated address on to the contractor carrying out the collections.
Even when the collection team eventually came to the correct address, they were unwilling to call if they couldn't immediately locate us. Instead, they simply left without completing the collection.
Then we had 13 bags of clinical waste in our office after three failed collection attempts. Each time, we were assured the waste would be collected that day, but the promised collections never happened.
The most frustrating part is that they cannot communicate directly with the companies carrying out the collections on their behalf, leaving them unable to resolve issues effectively or provide accurate updates.
Their only solution was to offer to switch us to another contractor rather than fixing the underlying problem. This is completely unacceptable when dealing with clinical waste, where reliability, compliance, and timely collections are essential.
I would not recommend this company to anyone looking for a dependable clinical waste collection service.
25 June 2026
Unprompted review
Reply from Waste Managed
Dear Manjit,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
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