Biffa Reviews 

Very Poor Customer Service – Six Weeks Waiting for a Replacement Bin
Extremely disappointed with the level of service from Biffa.
We have now been waiting six weeks for a damaged commercial waste bin to be replaced, and the issue remains unresolved.
As a business paying for a professional waste collection service, I find this completely unacceptable. Replacing a damaged bin should be a straightforward matter, yet six weeks later we are still waiting.

The lack of urgency and customer care is extremely frustrating. We shouldn't have to continually chase a company to provide a basic service that we're paying for.
Biffa really needs to improve its customer service and take responsibility for resolving problems promptly.
Very disappointing service. I would struggle to recommend Biffa to another business.

Extremely poor and unreliable service. DO NOT USE BIFFA FOR YOUR BUSINESS!

Absolutely terrible experience with Biffa. their customer service is a complete joke.

I waited 30 minutes just to get someone on the phone, only to be falsely told that my bin wasn’t out for collection, when I am 100% certain it was.

I called on Tuesday and was promised a collection on Wednesday. Nobody showed up.

I called again on Thursday and was promised a collection on Friday. Again, nobody showed up.

I called AGAIN on Friday, only to be told that they wouldn’t collect it until NEXT MONDAY.

This is not first time it is absolutely unacceptable for a business paying for regular waste collection. We cannot just leave rubbish piling up for days because Biffa can’t deliver the service we’re paying for.

Completely unreliable, terrible communication, and zero accountability. Save yourself the headache and find another waste collection company!

David was very knowledgeable and professional, I was going to shop about for quotes but David contacting me direct made the decision very easy to sign with Biffa.

Extremely helpful and responsive sales team. Having some experience of other providers I can say that I am very pleased to do business with this team.

Dangerous driving... I was patiently following the truck with quite a few cars behind me. When we approached a safe stretch of road where people usually overtake I decided to do so and suddenly the driver decided to drive on the other lane as well as on his blocking space for me to overtake.

There was no obstacles before him. He would stay in line for 5-10 minutes before when I was following him.

I don't understand what happened. Why he didn't stay in Lane when we try to overtake but it felt quite dangerous and I had to return behind him in high speed because I was running out of fraud and there was just no space to go by

I don't know if the guys were chatting and didn't even see me overtaking or what happened but it felt very dangerous and I have a picture of it

She is resourful and add more value to your company. The way she answered my questions are very informative with a good patience.

Karen Robson provided swift & clear communication on all aspects of setting up the account & made the process of arranging the service extremely easy.

It is very ridiculous and rude company if zero star available 😞😞 I gave them zero or minus because dodgy company they let me down 6 time a year every time find me silly reasons for them fault and only say apologise one time driver sick one time truck broke one time bad weather and they charge me extra money they stealing money with out service very bad customer service they put annoying music 🎵 for 1 hours then by purpura purpse the hung down the line with out any solutions no recommend any boy to do contact with them really headaches I terminated contact with them there are 2 days bin outside they are not come to collect they want somebody stealing the bin then send letter asking for bin price charge never ever bleave these dodgy and fake 🤥 company I saw too many company in my life but nobody rude and dodgy like them

Terrible company, operating commercial bin collections in a built up residential area at 5am on Tuesday and Wednesday waking up local residents with unnecessary loud beeping warning signals - no one is around to warn! We get woken up twice a week and ignored when raise any complaints. Company has stopped accepting email complaints, simply get an automated “don’t email us” message. Can reach them on the phone but they take no action.

Zoe was most helful and answered all our questions and ensured a smooth process from start to finish and was most helpful

Really easy company to work with. Louise at customer service was knowlegable and dealt with my enquiry quickly.

I have not signed a contract with this Biffa but just want to give a thank you to Hollie, who was very helpful when first contacting the company and asking questions.

Smooth process, Karen Robson was very helpful and got us all set up from start to finish! Great customer service.

I have cancelled my contract and I recommend new tenants to carry on with biffa it was a big mistake I had 2 invoices for extra collection and 1 more payment and I called I explained to the lady and she said you should get a refund instead of refund for missing collections they charged me for extra collection lady said we will amend it and send you a refund !!! I had to call again after a week to see where is my refund she said take about a week to get!!! Ok no problem instead today I got an email
That I owe £31 I don’t what kind of system you’re using I have informed a new tenant to change his been supplier

I wish I could give zero stars...They are awful - Avoid at all costs and if you want to give notice there is a very specific process and time window otherwise a huge penalty to pay.
Multiple missed collections because the drivers are just too lazy to do the job!

David U has been great help at finding a solution, not only on price, but also to fit our complicated collection requests. All sorted with no fuss. Thank you.

I would avoid this company where ever possible!

My general waste wasn’t collected for 4 weeks due to a “system error” in the same four weeks, recycling was done twice and glass was done twice.

We are a busy pub and when I phone them I stressed that the glass really needed to be emptied as we had a busy weekend ahead and no space left. They couldn’t do it before the weekend, so we were forced to wait for our next regular schedule. GW was collect as an additional service, but was full again instantly due to the four week build up, yet our regular collection wasn’t made the following week. So I phoned again, “we’ll try before Friday but we’ll phone you to let you know” they didn’t, I had a fail service notification the next day, the bins werent out because we didn’t know they needed to be because they didn’t call, then, the glass bins weren’t collected AGAIN.
When I phoned they said again it was a system error, the job had been generated, but non confirmed. I said that I NEEDED it emptied before the weekend, their answer - they could add it to general waste collection but I would have to pay an additional fee for it… what?! I have to pay an additional fee because your system didn’t work properly?! I should be getting a refund for failed services and you should be collecting my stuff asap as an apology, not charging me more money for your failure, that’s genuinely insane! 100% going to be cancelling my contract! Unbelievably poor service! Genuinely gobsmacked!

Bin not collected for over a month , calls take ages to answer only to be fobbed off with we will definitely collect on a said day - which they then do not, they just lie about collecting even though we have 24hr cctv showing no collection . Will be finding an alternative .

Contracted to have our bins emptied fort-nightly.
They are being emptied between 4 - 6 weeks currently.
Always put on hold when calling, emailed complaints department including photos of our bin overflowing into the workshop, no reply.
We have provided Biffa with our business hours (weekday opening) and they seem to turn up with a failed collection attempt at 6am on a Sunday and it’s our fault for being closed.
It’s like banging our heads up against a brick wall.

How hard is it to empty a bin on time?

Takes a little more back and forth than you want as it’s not 100% straight forward but you get a good service and your answers that you need. Thanks for sort us out