Melissa was wonderful! Revlon took 5 months to honor their warranty. Melissa stayed in touch with me every step of the way....always courteous, helpful, and persistent with Revlon. I would have giv... See more
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It was a really bad experience. They are pretending to be the actual company, which feels very misleading and fraudulent. I strongly recommend not using this service. If you need warranty assistance... See more
Melissa acted promptly to get our claim attention with Grohe. She kept updating us all through the process, and we had a very positive outcome. Grohe sent us a new kitchen faucet at no charge in just... See more
Company replied
Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along t... See more
Company replied
Company details
Written by the company
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Contact info
311 Ranch Rd 620 S Suite 211, 78734-4776, Austin, United States
- support@warrantyvalet.com
- warrantyvalet.com
4.2
Great
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
ITS HAS NOT BEEN RESOVLE AND I WILL NOT…
ITS HAS NOT BEEN RESOVLE AND I WILL NOT EVER BUY HYPER TOUGH BECAUSE THEY DONT STAND BEHIND THEIR PRODUCT. I WILL GO TO THE COMPANY WHERE I BROUGHT IT AND I WILL NOT GO THROUGH THE WARRANTY VALET AGAIN
18 November 2023
Unprompted review
Reply from Warranty Valet®
Hi Price, I'm sorry to hear about your experience, and I understand your frustration. Please understand we are not the manufacturer, and your claim was denied by the brand due to a lack of warranty documents. However, if you ever need any warranty assistance in the future, feel free to reach out to us. We will be more than happy to assist you.
Absolutely no resolution ..
Absolutely no resolution ... Lifetime warranty product not replaced ... Certainly will find better options in the future. JM
7 November 2023
Unprompted review
Reply from Warranty Valet®
Hi John, We're truly sorry to hear about the inconvenience you've experienced. Kindly understand that your replacement was declined by the brand according to their warranty policy, not by us. However, you can still reach out to us if you need further assistance by opening another ticket.
Amazing customer service!!
Although my warranty was expired, they went above and beyond to make sure the replacement connectors I needed for my product were sent to me as a courtesy. Everything was so smooth and quick!
20 October 2023
Unprompted review
Reply from Warranty Valet®
Thank you for your kind words! We're delighted to hear about your positive experience with our customer service team. We're committed to going the extra mile for our valued customers. If you ever need assistance in the future, don't hesitate to reach out to us. Your satisfaction is our top priority!
Fast response
Fast response, their actions facilitated quick replacement for broken Fitbit Charge 5.
24 October 2023
Unprompted review
Reply from Warranty Valet®
Hi Dana, Thank you for your positive feedback! We're glad to hear that we were able to provide a fast response and facilitate a quick replacement for your broken Fitbit Charge 5.
My $700 Delta faucets refused to turn…
My $700 Delta faucets refused to turn after only 3 years. Warranty Valet processed the claim and followed up when Delta sent the wrong replacements. The Delta warranty process was cumbersome with multiple videos but we got it done and my new faucets are on the way. Great follow-up and personal service by Warranty Valet.
23 October 2023
Unprompted review
Reply from Warranty Valet®
Hi David, We appreciate your feedback and are pleased to have been able to assist with your Delta faucets warranty claim. Your satisfaction is important to us, and we're here for any future assistance you may need. Thank you for choosing Warranty Valet.
The service was prompt and effective
The service was prompt and effective. Nice job!
21 October 2023
Unprompted review
Reply from Warranty Valet®
Hi Robert, We're delighted to hear that you found our service prompt and effective. We always strive to provide the best service to our customers.
The employees were great
The employees were great.
Fast on replies and get things done more than trying to do it yourself which in turn is a time saver. Thanks to everyone especially Melissa. Take care, Brian
22 October 2023
Unprompted review
Reply from Warranty Valet®
Thank you for your wonderful feedback, Brian! We're thrilled to hear that our team, including Melissa, provided you with great service. If you ever need assistance again, please know that we're here to help.
Very good service
Very good service. They were tenacious in getting after the manufacturer to stand by their product. Thank you Melissa
19 October 2023
Unprompted review
Reply from Warranty Valet®
We greatly appreciate your positive feedback! Ensuring that manufacturers stand by their products is a top priority for us. Thank you for choosing our services, and we're here to help whenever you need us!
Worth to Approach Warranty Valet
Melisa Clifford is very much helpful and she followed up very promptly. I really really thankful for her and appreciate the way she resolved issue very quickly.
13 October 2023
Unprompted review
Reply from Warranty Valet®
Hi Umesh, thank you for your feedback and kind words about Melisa Clifford. We greatly appreciate your appreciation! Your satisfaction is our top priority.
Melisa Clifford helped with the process…
Melisa Clifford helped with the process from the start,without her help I would have just given up and purchased the item.
12 September 2023
Unprompted review
Reply from Warranty Valet®
Hi, We greatly appreciate your feedback! It's wonderful to hear that Melisa Clifford was able to assist you effectively throughout the process. Thank you for choosing our service!
Responsive Expert
Friendly, hassle free, everything done for me including the tracking number for the replacement part. Expert helper - got my replacement in about a week and a half and I didn't need to do hardly a thing.
29 September 2023
Unprompted review
Reply from Warranty Valet®
Hi Irene, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!
My faucet was leaking and I reached out…
My faucet was leaking and I reached out online to warranty valet. They explained that Delta had a warranty and were able to connect me with Delta. Delta sent me cartridge for my faucet and it solved the problem.
21 September 2023
Unprompted review
Reply from Warranty Valet®
Hello JoAnn, we appreciate your feedback! We're happy to hear that we could assist in resolving your issue. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for Incredible Service Experience
Good Morning Team,
One fine day my washing machine got a sudden blast while the dryer was running and we are just soo upset by this, then I searched for guidance where I found warrenty vallet and from that reached to Mellissa Clifford Mam for guidance, she has from the starting make me so comfortable talking with so that I am able to tell all the problems I have faced in the machine.
After that I do not have to do any follow up, Mam always message me if any response needed from my side.
The level of prompt service I received from Mam is just beyond words, I thank your company for having such a great & incredible talented person in your organisation.
If we have more person's like mam in the world it will be a great place to live
I request from my side to provide her as much promotions as possible as this will motivate the whole company if such a great person is getting promoted.
Thanks & Regards,
Aman Gupta
21 September 2023
Unprompted review
Reply from Warranty Valet®
Dear Aman, Thank you so much for sharing the experience you had with us. Your kind words and appreciation mean a lot to us. We're here to help whenever you need assistance, and we're grateful for the opportunity to serve you.
Issue was never resolved
Issue was never resolved, I was told to hire a technician to diagnose the thermostat, the technician charges $75 just to come out and $95 after that, a new thermostat cost $135 go figure this one out…..
18 September 2023
Unprompted review
Reply from Warranty Valet®
Hi Elino, We apologize for any inconvenience you've experienced. Please understand that the brand advised you to hire a technician; this information was communicated by you to us, which prompted our follow-up with the brand. As you know, our team tried all possible ways to resolve your issue by contacting the brand. Nonetheless, you gave us a 1-star review; however, we are still here to assist you if you need any further assistance in the future.
Melissa is the best!
Melissa is the best service experience I ever have, she provides super fast and helpful assistance around the clock. If she is not an AI robot, she must be a group of agents :). She solved my problems within minutes, I truly appreciated her services!
12 September 2023
Unprompted review
Reply from Warranty Valet®
Hi Tony, We're delighted to have been able to assist you quickly, and your appreciation means a lot to us. If you have any more questions or need assistance in the future, don't hesitate to ask. We're here to help!
NOT SATISFACTORY
MY PROBLEM IS NOT RESOLVD BUT I HAVE RECEIVED MAIL THAT THE PROBLEM WAS RESOLVED.
THIS IS NOT CORRECT
4 September 2023
Unprompted review
Reply from Warranty Valet®
Hi Goswamy, We apologize for any inconvenience you've experienced due to some misunderstanding. We don't understand why you've given us a 1-star rating since we have obtained a replacement for your defective monitor with a brand new one at no cost. However, we are happy that we assisted you in rectifying your issue.
Fantastic service
Fantastic service, took all the hassle away from me. Communication great. Certainly use Warranty Valet again. Highly recommended.
28 August 2023
Unprompted review
Reply from Warranty Valet®
Hi, thank you for your feedback! We're thrilled to hear that you had a fantastic experience with our service. If you ever require further assistance please don't hesitate to reach out. We're here to assist you.
They were easy to work with and sped up…
They were easy to work with and sped up the process when my Macbook Pro needed repairs.
12 August 2023
Unprompted review
Reply from Warranty Valet®
Hi Gina, we're delighted to hear that you found our service easy to work with and that we were able to expedite the repair process for your MacBook Pro. If you ever require further assistance, please don't hesitate to reach out. Your satisfaction is our motivation!
Awestruck customer support!
Hello,
I recently gave this website a try. I must say, this is nothing short of impressive!
I just wanted to claim a warranty for a product purchased on NETGEAR - Adapter. To be honest, Warranty Valet just saved my time and made the tedious process pretty easy. Awestruck customer support! They kept me updated on each and every progress like the date of pickups. I was completely surprised by its user-friendly and easy-breezy interface. Even for a non-techy person like me, it gives a seamless experience..
I would definitely suggest it for anyone who looks for a warranty claim with just one tap.
18 August 2023
Unprompted review
Reply from Warranty Valet®
Hello, Smith. We are happy that you are satisfied with our service. We look forward to continuing to provide you with convenient and efficient warranty claim services in the future as well.
Excellent communication respond…
Excellent communication respond immediately as well. Easy to work with and will use their service again
17 July 2023
Unprompted review
Reply from Warranty Valet®
Dear Hanna, we are happy that you are satisfied with our service. We would be thrilled to have the opportunity to serve you again in the future.
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