Melissa was wonderful! Revlon took 5 months to honor their warranty. Melissa stayed in touch with me every step of the way....always courteous, helpful, and persistent with Revlon. I would have giv... See more
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It was a really bad experience. They are pretending to be the actual company, which feels very misleading and fraudulent. I strongly recommend not using this service. If you need warranty assistance... See more
Melissa acted promptly to get our claim attention with Grohe. She kept updating us all through the process, and we had a very positive outcome. Grohe sent us a new kitchen faucet at no charge in just... See more
Company replied
Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along t... See more
Company replied
Company details
Written by the company
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Contact info
311 Ranch Rd 620 S Suite 211, 78734-4776, Austin, United States
- support@warrantyvalet.com
- warrantyvalet.com
4.2
Great
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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I contacted your company and paid for a…
I contacted your company and paid for a service in which you told me my warranty was expired. It is not expired until the 19 th of march
14 March 2024
Unprompted review
Reply from Warranty Valet®
Hi Damion, I apologize for any confusion. This is a warranty management software which is based on user input. Since you have entered the purchase date as March 14th, 2023 and input the warranty period as 1 year, it shows as expired on March 14th, 2024. However, we explained to you and tried to claim your warranty with the manufacturer.
This company is great
This company is great. If you don’t want to waist your time calling customer service to claim the warranty just let WARRANTY VALET do it for you. They will try and try to work with customer service until you get warranty parts. Thank you so much Melissa, you are truly a professional. You spent over a month to contact me and helped me through the process until I get my part replacement. Once again, thanks WARRANTY VALET.
23 February 2024
Unprompted review
Reply from Warranty Valet®
Hi Richard, thank you for your wonderful feedback! We're delighted to hear about your positive experience with Warranty Valet and the exceptional service provided by Melissa. It's our commitment to make the warranty process hassle-free for our valued customers. We appreciate your trust in Warranty Valet and look forward to serving you in the future.
Melissa ,helped me from start to finish.
23 February 2024
Unprompted review
Reply from Warranty Valet®
Hi Jeff, Thank you so much for your kind words! We're thrilled to hear that Melissa provided you with assistance from start to finish. If you ever need further help or have any questions, feel free to reach out.
Everything was perfect from first…
Everything was perfect from first contact to final contact. Couldn’t believe how precise their operation was in dealing with me!
15 February 2024
Unprompted review
Reply from Warranty Valet®
Hi Stephen, thank you so much for your positive feedback! We're delighted to hear that your experience with us was perfect. If you ever need assistance or have any questions in the future, feel free to reach out. We appreciate your kind words and look forward to serving you again!
This place is a joke
This place is a joke. Was told to return new tv, that lasted not even two months, just to be told by Walmart that this place is a hoax and not to pay them anything. My issue was not resolved through this, still without a tv since Dec 24, 2023. Brand new tv ONN brand was bought Oct 28, 2023. Ongoing problem since Dec and it’s now Feb. Garbage brand and garbage service!
24 December 2023
Unprompted review
Reply from Warranty Valet®
Hi Tina, I genuinely regret the challenges you've encountered with your TV, and I understand your frustration. I want to clarify that we are not the manufacturer and not affiliated with ONN brand. We specialize in assisting our customers with warranty claims for various brands. It seems your claim was denied by the store where you made the purchase, as they handle the warranty for that specific brand. Nevertheless, we've made every effort to assist you in every possible way.
Your feedback is incredibly valuable to us, and I want to assure you that we are here to help with any future warranty assistance you may need, regardless of the brand.
Walk in the Park
I had a great experience with Melissa, as she helped me through my warranty claim all the way to the point of my part(s) delivering to my doorstep. I'd highly recommend WV if you don't want to deal with the hassle of filing / uploading etc. for claims, they make it a walk in the park. A+++ service
24 January 2024
Unprompted review
Reply from Warranty Valet®
Hi Shane, thank you so much for sharing your positive experience with Melissa and our warranty claims process! We're thrilled to hear that your journey with us was smooth and hassle-free. If you ever have more needs or questions in the future, feel free to reach out. We're here to assist you every step of the way. Thank you for choosing Warranty Valet!
Representative was professional
Representative was professional, prompt and courteous!
18 January 2024
Unprompted review
Reply from Warranty Valet®
Hi Michelle, thank you so much for taking the time to share your experience with us! Providing excellent service is our top priority, and we're grateful for your positive feedback. If there's anything else we can assist you with, please don't hesitate to reach out.
Bravo Melissa Clifford!
Even though I didn’t directly speak to the support specialist that was helping, I felt like it! She was very attentive and helped me along every step. Customer care and concern is top notch. Thanks Melissa Clifford, you are an asset to the company you work with.
1 January 2024
Unprompted review
Reply from Warranty Valet®
Hi Kathy, thank you so much for taking the time to share your experience! I'm delighted to hear that you felt well-supported throughout the process. We truly appreciate your feedback, and if you ever need assistance in the future, please don't hesitate to reach out. We're here for you!
Fast Service, Slow Delivery
I had two identical Delta faucets that were in need of repair. Both were dripping to where they could not be stopped. One was also leaking from the handle flooding the countertop and floor. WARRANTY VALET was very prompt, friendly and professional - I give them 5 Stars. The faucet company sent two replacement parts. It fixed one but the one handle was still leaking. They then sent the same exact part after I sent them a pic of what part looked like it was in need of repair. After I reported that, it took forever for it to be delivered. They would have got a 5 Star if they would have just overnighted it after they sent wrong part. Date I first reported issue, December 8, 2023. Date I received last part to fix my issue, January 9, 2024.
8 December 2023
Unprompted review
Reply from Warranty Valet®
Hi Carol, We're pleased to hear that you consider our service deserving of a 5-star rating. However, we understand that the delay in receiving the correct replacement part impacted your overall satisfaction. Your feedback is valuable to us, and we will use it to improve our processes and ensure a more efficient resolution from the manufacturers in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly. We value your business and are committed to delivering a better experience moving forward.
Warranty Valet Support awesome possum
Warranty Valet Support
Melissa Clifford - (Claim Specialist). She is an awesome employee. She was at every level of help for me! Strong work!
10 January 2024
Unprompted review
Reply from Warranty Valet®
Hi April, thank you so much for your kind words. We're delighted to hear that Melissa provided exceptional assistance at every level. Your support is invaluable, and we highly value your satisfaction as our customer.
Excellent experience
I would thoroughly recommend using Warranty Valet. Their assistance was second to none and I received a replacement watch within a week. Wonderful service.
21 December 2023
Unprompted review
Reply from Warranty Valet®
Hi Janelle, thank you for sharing your positive experience with Warranty Valet! We're delighted to hear that our assistance met your expectations. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your trust in Warranty Valet.
Easy Peasy
Warranty Valet was super easy and Melissa was extremely diligent in making sure I was provided the proper service from Samsung, which was surprisingly a hassle.
20 December 2023
Unprompted review
Reply from Warranty Valet®
Hi Derrick, thank you for your feedback! We're delighted to hear about your experience, and I appreciate your kind words about my assistance. If you ever have more inquiries or need further assistance, feel free to reach out. We're here to help!
Roller Coaster with positive finish
My experience was up and down, finishing on an up note.
Just having to make a warranty claim is unpleasant in the first place, and then when I realized that I couldn't make a warranty claim directly to Best Buy on this Insignia product, which is a Best Buy brand, that was a downer too.
Then, while Warranty Valet agreed to submit it for me, they said they would submit it faster if I paid them a monthly fee, the size of which is based on the number of items I wanted covered. When I declined to do so, they said that then my warranty claim would be at the end of the line. I told them that if it takes too long, I will take that into account in ever buying an Insignia product again.
In the end, though, only a few days passed until I heard from Best Buy that I should bring in the Insignia product (a malfunctioning shredder). And Best Buy agreed to replace the shredder.
So in the end I'm satisfied with Warranty Valet. I would advise anyone, however to decline to pay for their service. It does not appear to be necessary.
6 December 2023
Unprompted review
Reply from Warranty Valet®
Hi Nicholas, my apologies for the misunderstanding. Please understand that we are not affiliated with any brand, including Insignia. However, we provide assistance to our customers in claiming their manufacturer warranty hassle-free. Additionally, our subscription plans have been updated; kindly check our website for further information.
Melissa Clifford warranty customer…
Melissa Clifford warranty customer agent was so professional and responsive on all her endeavors to help me reach a settlement on my claim . She went beyond to make sure I was taken care of and it was completed and resolved to the end for a least 2months. She is a real gem to your company and I truly appreciate her.
18 December 2023
Unprompted review
Reply from Warranty Valet®
Hi Margo, thank you so much for your kind words! It was a pleasure assisting you with your warranty claim, and I'm delighted to hear that you're satisfied with the resolution. Providing excellent service and ensuring our customers are taken care of is always our top priority. If you ever have further questions or need assistance in the future, feel free to reach out. Your appreciation means a lot.
They helped me warranty two pairs of…
They helped me warranty two pairs of kids sneakers. Not sure why I need a yearly membership to evoke a consumer warranty. Not sure why puma won't just handle the warranty, but they made the process very easy for under $20 bucks a year. I guess it is kind of like asurion
15 December 2023
Unprompted review
Reply from Warranty Valet®
Hello Wags, thank you for sharing your experience! We're pleased to hear that we could assist you with the warranty process for your kids' sneakers. Our yearly membership is designed to streamline and simplify warranty claims for various brands, not just PUMA, providing added convenience and efficiency. While PUMA and other manufacturers handle warranties, our service aims to reduce the hassle and communication burden for our customers. As you have chosen our yearly subscription of Home Plan, you now have the privilege of storing up to 20 products from various brands, along with their invoices and warranty documents. So, fully utilize your home plan benefits to its maximum.
Replacement hose for shower
We received a replacement hose for our shower however it's the wrong color and it's shorter than the original!
11 December 2023
Unprompted review
Reply from Warranty Valet®
Hi Carol, we are happy to hear that you have received your replacement. However, our apologies for the inconvenience you've encountered with the mismatched features. Your satisfaction is our top priority, and we understand the importance of receiving the correct and suitable product. If you wish, you can raise another ticket, and we can surely assist you again in obtaining an exact match for the hose you have.
Excellent service and quick turnaround
Excellent service and quick turnaround! I received my replacement for my Fitbit in a day. Very impressive and Melissa was very kind, helpful and knowledgeable. Definitely using this company for all my warranty needs.
22 November 2023
Unprompted review
Reply from Warranty Valet®
Hi Lillian, We're delighted to hear about your positive experience! We're committed to providing excellent service and are glad Melissa could assist you effectively. Looking forward to serving you again!
Melissa Clifford was wonderful to deal…
Melissa Clifford was wonderful to deal with. She addressed my concerns and resolved the issue professionally.
27 November 2023
Unprompted review
Reply from Warranty Valet®
Hi Robert, Thank you so much for taking the time to share your positive experience with Melissa Clifford. If you ever have further questions or require assistance in the future, please feel free to reach out.
Warranty solvation
Excellent service. Quick response than expected. Solve the warranty policy smoothly.
19 November 2023
Unprompted review
Reply from Warranty Valet®
Hi Thong, Thank you so much for your positive feedback! We're delighted to hear that you had an excellent experience with our service. If you ever have any questions or need assistance in the future, feel free to reach out.
Excellent Service!!
Excellent Service!!! Melissa was really helpful from start to finish and arranged a replacement pair of adidas BOA golf shoes for me in place of my faulty pair. Melissa dealt with everything and kept me informed throughout the process. Would highly recommend. Thank you!!!
20 November 2023
Unprompted review
Reply from Warranty Valet®
Hi Neil, Thank you so much for your kind words! We're thrilled to hear about your positive experience with Melissa and our service. Thank you for choosing us, and happy golfing with your new pair of adidas BOA golf shoes!
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