The Walk in Wardrobe store in Banbridge has excellent customer service and the staff are very friendly and helpful. I would recommend this store for any occasion, they have lots of choice and styles t... See more
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today was my very first time at WIW and I was totally impressed with how I was treated when I walked through the door ..Ursula really put me at ease,didn't rush me and listened to my requirements, I w... See more
Company replied
Excellent customer care and service. Material of a very high standard, anything I have ever purchased has washed like a dream. In fact the black off the shoulder dress, with the gold buttons I am wear... See more
Company replied
my first order with wiw and its safe to say i am addicted! amazing quality and great value! roll on payday so i can order more! i want to move away from fast fashion and buy better quality pieces, tha... See more
Company replied
Company details
Written by the company
The Walk in Wardrobe boutique is a one-of-a-kind destination for the fashionista seeking a curated mix of design founded by Laura McPolin in Banbridge, Northern Ireland.
Contact info
4 Rathfriland Street, BT32 3LA, Banbridge, United Kingdom
- 028 4062 9070
- info@walkinwardrobeonline.com
- walkinwardrobeonline.com
4.4
Excellent
5K reviews
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Hasn’t replied to negative reviews
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my experience
Girls are very friendly and helpful. The clothes are beautiful and they have great styling tips. It's just a lovely place to shop
21 February 2025
Reply from The Walk In Wardrobe
Hi Josephine, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Beautiful blue dress and great value…
Beautiful blue dress and great value for money!
Easy purchase and arrived quickly with no problems
Thank you 😊
20 February 2025
Reply from The Walk In Wardrobe
Hi Pamela, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Quality is always fantastic and service…
Quality is always fantastic and service even better
9 March 2024
Reply from The Walk In Wardrobe
Hi Niamh, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Jumpsuit
Love my jumpsuit . Great quality and great price. Never any bother with delivery. Also had to recently return an item and the return service is superb. No hassle at all. Great customer service all round. Thank you ❤️
19 February 2025
Reply from The Walk In Wardrobe
Hi Marion, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Ceria, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Good interaction in relation to…
Good interaction in relation to Customer Service and good quality clothing.
18 February 2025
Reply from The Walk In Wardrobe
Hi Olivia, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Helpful staff
7 March 2024
Reply from The Walk In Wardrobe
Hi Dorothy, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Excellent service
1 February 2025
Reply from The Walk In Wardrobe
Hi Geraldine, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
IN RESPONSE
Hi there
In reply to your response . I received a message through Instagram from Sinead and sent a reply to her yesterday as below:-
Thank you for responding. I’ve sent 3 emails to xxxxxxxxx but none were acknowledged. I had emailed with specific delivery instructions and then the order didn’t arrive nor did anyone respond. We live in the country and the parcel had been left at a neighbour’s farm at their front gate. They don’t use the front entrance so didn’t see it. I’m sure you can imagine my annoyance. Anyway, the parcel has since been returned to you and I received my refund very quickly. Thank you again for reaching out, I know you are not responsible but I appreciate that you’ve tried to help. Hopefully my next experience, if there is one is a better one 🙏
My first email was sent to you on 6th Feb at 15:29 regarding delivery instructions, my second email was sent to you on 13th Feb at 18:03 to say order hadn’t arrived and my third email was sent on 15th Feb at 14:47 again asking for help as my order hadn’t arrived. I never received a response to any of these and I still have the emails which I can forward onto you. I have screenshot them but can’t seem to attach them to this. None of these emails bounced back to me as undelivered so you definitely received them.
I then put a post on your Instagram page which I can’t find to quote you the date and time as you’ve blocked me. Very professional! I can tell you the post was of the girls in Paris and I very politely asked if there was no reply to my emails because the girls were in Paris- no response. I then left a further instagram comment, which was to the point and clearly demonstrated my frustration to which I finally got a response from Sinead and to which I replied as mentioned above.
Finally if you are sending a response to this please do not sign it off with an ‘xo’. This is totally inappropriate in a professional setting. Perhaps you should review your company ethics.
The whole experience has left me with great uncertainty as to the professionalism of your company
6 February 2025
Unprompted review
Another great shopping experience
Another great shopping experience! Speedy delivery superb quality highly recommend this boutique
29 February 2024
Reply from The Walk In Wardrobe
Hi there, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Very quick delivery
Very quick delivery, free shipping over a certain amount would help
29 February 2024
Reply from The Walk In Wardrobe
Hi Orla, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Amazing service 👏
Fabulous display and presentation. prompt delivery and fabulous products. Excellent customer service.
11 February 2025
Reply from The Walk In Wardrobe
Hi Cathriona, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Very poor quality
29 February 2024
Reply from The Walk In Wardrobe
Hi Marie,
Thank you for taking the time to leave us a review.
We are very sorry you feel this way about the item you purchased from us. Your feedback will let us know the aspects we have to work on within our business.
Thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Shelia, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
I needed my purchase short notice and…
I needed my purchase short notice and the girls had it sorted for me not a problem so great full I will be back. Thank you
10 February 2025
Reply from The Walk In Wardrobe
Hi Ann, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
WIW classy clothes for classy ladies …❤️
I adore your clothes the videos the styling hints and tips. I’ve bought a few pieces for myself and friend bought some for me. I’m only starting to shop on line. I really feel your clothes suit my style and my age too. I do enjoy listening to the banter and craic with the girls on the videos too 🥰😍😘
9 February 2025
Reply from The Walk In Wardrobe
Hi Lourde, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
great quality! my new favourite brand
my first order with wiw and its safe to say i am addicted! amazing quality and great value! roll on payday so i can order more! i want to move away from fast fashion and buy better quality pieces, that will work hard in my wardrobe and that fit well and this brand has become my new favourite :) thankyou ladies!
8 February 2025
Reply from The Walk In Wardrobe
Hi Lyn, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Irish company ..love
Love this company. Have a variety of different styles of fashion to meet your needs . Love the love Laura collection...highly recommend
9 February 2025
Reply from The Walk In Wardrobe
Hi Catherine, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Personalised Robe
Delivery was super quick and the personalised robe is beautiful and such good quality!
9 February 2025
Reply from The Walk In Wardrobe
Hi Sarah, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Anita, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
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