Walk-In Lab Reviews 5,970

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, highlighting the ease of ordering and scheduling lab work. Many appreciate the affordable pricing, often finding it more economical than traditional routes, and commend the user-friendly website for its seamless navigation and clear explanations. However, some customers reported issues with order processing, specifically regarding reorders and merged payments, leading to frustration and wasted time. A few also noted difficulties with the referral program and account management on the website, finding the process misleading or overly complicated.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the quick, professional, and... See more

Price

Customers had positive experiences with price, often finding it affordable and economical. Many reviewers... See more

Order

Clients share positive opinions on the ordering process, finding it easy and convenient. Many reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of understanding... See more

Website

Reviewers highlight positive aspects of the website, noting its ease of use for finding and ordering lab... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Convenient and economical. If I use the lab associated to my Dr office I never know exactly what it will cost. They give an estimate but many times the estimate is under the actual cost because they s... See more

Company replied

Rated 5 out of 5 stars

Through the years, doctors would always tell me not to worry about something and not to bother getting tested. 3 years ago I decided to become a “citizen scientist” and started ordering my own labs. W... See more

Company replied

Rated 5 out of 5 stars

Walk-In-Lab has been a game changer for me. It is beyond convenient ordering the blood work that supports my health goals rather than relying on my doctor to order them for me. Heck, if I won't take a... See more

Company replied

Rated 5 out of 5 stars

I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are off... See more

Company replied


Company details

  1. Health & Medical

Written by the company

We offer guaranteed-lowest online pricing for direct-access lab testing services. Purchase any lab tests online or call 800-539-6119 to place an order by phone. Visit local lab near you and receive your results usually within 1-2 days. We provide the doctor's order that the lab requires. Convenient.......Affordable.....Confidential!


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great Experience from Start to Finish

I had a great experience with Walk-In Lab. I was very impressed with the pricing, especially compared to ordering directly through lab websites. The bundled test options were a huge plus; I needed multiple tests and was able to get them together at a significantly discounted price. The ordering process was simple and clear, and everything worked smoothly from start to finish. I would definitely recommend Walk-In Lab.

23 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Agustin,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you found our pricing and bundled test options beneficial, and that the ordering process was smooth. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

seamless experience

seamless experience

2 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Ashish,

Thank you so much for your wonderful review! We’re thrilled to hear that you had an awesome experience with our service. Your feedback truly motivates us to continue providing the best for our customers. We look forward to serving you again!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Excellent

Excellent. I want to test my ckd labs every month for awhile. Your $30 tests make that possible! The Labcorp lab is just like any other lab and the results were returned in 2 days. The price of your tests lets me make changes in my diet to avoid ckd symptoms, then check as often as I want to to learn whats working!

26 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Lisa,

Thank you so much for your wonderful review. We're thrilled to hear that our affordable tests are making a positive impact on your health journey. Your feedback inspires us to continue providing accessible testing options. If you have any questions or need further assistance, feel free to reach out.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

The on-line site is user friendly and their prices are low

The on-line site is easy to use and offer very competitive prices. They have labs available at Walgreens which makes it very convenient. The lab techs at LabCorp have always been very kind and efficient.

15 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Llij,

Thank you for reviewing our service and rating us with 5 stars. We are so happy that you found our service easy and convenient to take care of your testing needs. You are valued as a customer and we wish to serve your testing needs in the future. Thank you for choosing Walk-In Lab.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

I have been using Walkin Labs for over…

I have been using Walkin Labs for over 3 years. There choice of tests are very good. It is an easy website to navigate.

4 November 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Lisa,

Thank you so much for your kind words about our services. We're thrilled to hear that you found us simple and affordable. Your satisfaction is our priority, and we appreciate your support. If you have any further feedback or suggestions, please feel free to reach out!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Get the info you need

It is quick, easy, and the staff is friendly.

13 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hello,

We appreciate your feedback and the rating of 5 stars. I am so happy to hear that our service was quick, easy and friendly to take care of your testing needs. You are valued as a customer and we wish to serve your testing needs in the future. Thank you for choosing Walk-In Lab.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Quick and easy at a great price.

20 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Paul,

Thank you for taking the time to share your positive experience. We’re thrilled to hear that you found our services quick, easy, and affordable. Your kind words motivate us to continue providing the best for our customers. We look forward to serving you again!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Taking control of your own health made easy

I was happy to see a website like walk-in lab to be in control of my lab request and results without a medical office visit. So easy online and affordable. Simple process with paperwork and visit to your area lab. Results were within 24 hours (I visited lab on a Friday morning). Courteous follow-up with Walk-in Lab and Quest

9 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Sharon,

Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to navigate and that you were satisfied with your results and our follow-up. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Very helpful to find a solution

This is a helpful service to be able to get a test done. The last one had a little problem with the potassium levels, so when I inquired about it, they off me another test, gratis to get that checked.

14 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Dan,

Thank you for your wonderful review! We're glad to hear that you found our service helpful. Your satisfaction is important to us, and we’re here to support you anytime you need further assistance. Thank you for choosing Walk-In Lab!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

The process was very quick and simple

The process was very quick and simple. You pick your test and pay. Everything you need would be sent on your account. I would recommend.

6 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Robin,

Thank you so much for your kind words! We’re thrilled to hear that you found our services easy and simple to use. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Great response to a problem

There was a problem with the blood draw handling at a patient service center that caused some test readings to be way off. The problem was NOT the fault of WalkInLab.com. WalkInLab telephoned me and, without me asking, gave me a free retest. WalkInLab is a good company. I have used them for many years and will continue to use them.

12 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Peter,

Thank you for your kind words and for trusting in us over the years! We're glad to hear that our team was able to assist you with the retest and that you had a positive experience despite the initial issue. Your feedback means a lot to us, and we look forward to continuing to support your healthcare needs in the future.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Always quick and painless

Always quick and painless! Thank you!

24 December 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Matt,

Thank you so much for your wonderful review. We're thrilled to hear that your experience with us was quick and painless. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Walk-In-Lab is great

Walk-In-Lab is great, I pick the tests I want at a decent price and I get them much quicker than going through my regular doctor, who often times does not order the test I want. Also, way faster than going to the doctors office.

16 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Brent,

Thank you for taking the time to share your positive experience with Walk-In-Lab! We’re thrilled to hear that you appreciate the convenience and speed of our services. Your satisfaction is important to us, and we hope to continue providing you with quality testing options in the future.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Walk-In-Lab is effective and reasonably priced.

Walk-In-Lab is an effective and reasonably priced method of getting blood tests when you do not have a Primary Care Dr.
Particularly effective for Canadians and others spending part of the fall / winter out pf heir home country but wanting to monitor certain aspects.

13 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

HI Frank,

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that our services have been helpful for you, especially as you navigate healthcare while away from home. We appreciate your support and look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward to order. Easy to find a lab close to me, and I got my results within a couple of days.

6 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

HI Rachel,

Thank you so much for your wonderful review! We’re thrilled to hear that you found our ordering process simple and that you received your results promptly. Your feedback truly motivates us to continue providing excellent service.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

I was only there to drop off a test…

I was only there to drop off a test sample however the office was very clean, staff nice and professional. I would definitely recommend.

5 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

you for taking the time to share your experience! We're glad to hear that you found the office clean and our staff friendly and professional. Your recommendation means a lot to us, and we hope to serve you again in the future!

Thank you,
Laura C.
Customer Service Specialis

Rated 5 out of 5 stars

It was very easy to order the lab tests…

It was very easy to order the lab tests I wanted and choose a nearby lab. The visit to the lab was seamless and the results were received in just a couple of days.

23 December 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

HI Christopher,

Thank you for taking the time to share your experience! We're thrilled to hear that you found the ordering process easy and received your results promptly. Your satisfaction is our priority, and we appreciate your feedback.

Thank you,
Laura C.
Customer Service Specialist

Rated 4 out of 5 stars

Didn't wait long but more important the…

Didn't wait long but more important the nurse was good at her job

10 December 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Tracy,

Thank you for reviewing our service. We are so happy you didn't have a long wait and your experience at the lab was great. If there is anything we can improve on please let us know. You are valued as a customer, and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Excellent Service

Excellent Service, easy to order and good competitive pricing

19 December 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Thomas,

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our service excellent, the ordering process easy, and our pricing competitive. Your satisfaction is our priority, and we appreciate your support!


Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

LOVE THE PRICES THE MOST!!

Site is easy to navigate. It is a simple process to order your labs, choose the location you will go to, and easy to pay. More than anything I love the prices!! Not every test requires a doctors order so it’s easy to monitor your health without a lot of extra cost. I will continue to use Walk In Lab.

8 December 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Regina,

Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our site easy to navigate and appreciated our pricing. Your satisfaction is our priority, and we look forward to serving you again in the future.

Thank you,
Laura C
Customer Service Specialist

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